Resolved after 3 hours 28 minutes, affecting https://api.liveavatar.com and https://app.heygen.com and 1 more, on August 17, 2026.
Services may be susceptible to temporary degradation in performance. A fix has been identified. We are waiting on GitHub to deploy it to all services
Affected components
Update timeline
- identified Aug 17, 2026, 03:26 PM UTC
Several services across HeyGen + LiveAvatar are degraded.
- resolved Aug 17, 2026, 03:54 PM UTC
We identified the source of the performance errors and resolved them. Services are back to normal.
- monitoring Aug 17, 2026, 04:30 PM UTC
Services may be susceptible to temporary degradation in performance. A fix has been identified. We are waiting on GitHub to deploy it to all services
- resolved Aug 17, 2026, 06:54 PM UTC
We have resolved the issue. Services are back to normal
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