Resolved after 25 minutes, affecting https://api.liveavatar.com and https://app.heygen.com and 1 more, on April 1, 2026.
Incident is now resolved. Error rates and general system health are back to normal ranges. We will follow up with a root cause analysis once investigation is complete.
Affected components
Update timeline
- identified Apr 01, 2026, 06:24 PM UTC
We've identified an issue in the LiveAvatar database connections. We are looking into a fix right now. It's degrading some sessions from starting.
- identified Apr 01, 2026, 06:30 PM UTC
We're investigating a table lock issue which is degrading service across both LiveAvatar + HeyGen services.
- monitoring Apr 01, 2026, 06:42 PM UTC
We've mitigated the issue - still identifying the root cause of the spike. Estimated that issues started appearing around 30 mins ago.
- resolved Apr 01, 2026, 06:49 PM UTC
Incident is now resolved. Error rates and general system health are back to normal ranges. We will follow up with a root cause analysis once investigation is complete.
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