HeyGen incident

Elevated video translate latency and failure

Resolved after 9 hours 36 minutes, on August 13, 2026.

monitoring Aug 13, 2026, 09:51 AM UTC

We've identified the cause and are rolling out a fix; some jobs may still see delays while we work through the backlog.

Started
Aug 13, 2026, 05:36 AM UTC
Resolved
Aug 13, 2026, 03:13 PM UTC
Duration
9h 36m
Detected by Pingoru
Aug 13, 2026, 05:36 AM UTC

Update timeline

  1. investigating Aug 13, 2026, 05:36 AM UTC

    We are aware of of elevated video translate latency and failure rate, we are working on mitigating it

  2. monitoring Aug 13, 2026, 09:51 AM UTC

    We've identified the cause and are rolling out a fix; some jobs may still see delays while we work through the backlog.

  3. resolved Aug 13, 2026, 03:13 PM UTC

    This issue is resolved

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