HeyGen incident

Elevated Error Rates across APP and API

Resolved after 11 minutes, affecting https://api.liveavatar.com and https://app.liveavatar.com, on May 19, 2026.

identified May 19, 2026, 10:59 PM UTC

We're observed elevated error rates across APP and API. All sessions appear to be affected. We've identified issue and rolling out a fix.

Started
May 19, 2026, 10:59 PM UTC
Resolved
May 19, 2026, 11:11 PM UTC
Duration
11m
Detected by Pingoru
May 19, 2026, 10:59 PM UTC

Affected components

https://api.liveavatar.comhttps://app.liveavatar.com

Update timeline

  1. identified May 19, 2026, 10:59 PM UTC

    We're observed elevated error rates across APP and API. All sessions appear to be affected. We've identified issue and rolling out a fix.

  2. resolved May 19, 2026, 11:11 PM UTC

    A hotfix was deployed, error rates are normalized. We're now monitoring.

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