Resolved after 5 hours 56 minutes, affecting https://app.heygen.com and https://api.heygen.com, on April 13, 2026.
The issue should be mostly resolved now. Some workflows might have failed during that period. We're actively monitoring for any more errors.
Affected components
https://app.heygen.comhttps://api.heygen.com
Update timeline
- investigating Apr 13, 2026, 03:48 PM UTC
We have identified an issue where the creation of videos aren't getting processed.
- investigating Apr 13, 2026, 05:03 PM UTC
We have identified an issue where the creation of videos aren't getting processed.
- monitoring Apr 13, 2026, 07:34 PM UTC
The issue should be mostly resolved now. Some workflows might have failed during that period. We're actively monitoring for any more errors.
- resolved Apr 13, 2026, 09:45 PM UTC
The issue has been resolved.
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