HeyGen incident

Video Agent Service Degraded

Resolved after 36 minutes, on February 4, 2026.

identified Feb 04, 2026, 12:56 AM UTC

We have identified the cause and are working to implement a fix.

Started
Feb 04, 2026, 12:34 AM UTC
Resolved
Feb 04, 2026, 01:10 AM UTC
Duration
36m
Detected by Pingoru
Feb 04, 2026, 12:34 AM UTC

Update timeline

  1. identified Feb 04, 2026, 12:34 AM UTC

    Video Agent service (web & API) is currently degraded

  2. identified Feb 04, 2026, 12:56 AM UTC

    We have identified the cause and are working to implement a fix.

  3. resolved Feb 04, 2026, 01:10 AM UTC

    The issue has been resolved. All services are operating normally.

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