ControlUp Outage History
ControlUp is up right nowPingoru has recorded 51 incidents for ControlUp: 30 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 9 of 720 (1%) |
| May 2026 | 2 | 27 of 744 (4%) |
| June 2026 | 8 | 52 of 720 (7%) |
| July 2026 | 2 | 4 of 744 (0%) |
| August 2026 | 2 | 51 of 744 (7%) |
| September 2026 | 2 | 1 of 720 (0%) |
| October 2026 | 2 | 1 of 569 (0%) |
Incidents, newest first
Notice November 18, 2025 Cloudflare outage impacting websites 4h 41m
Started Nov 18, 2025, 02:04 PM UTC· resolved Nov 18, 2025, 06:45 PM UTC
- identified Nov 18, 2025, 02:04 PM UTC
Due to third-party vendor issues with Cloudflare, some public websites and resources may not be steadily available. We are monitoring the situation and will post an update when the issue is confirmed resolved. There is no impact on production services at this time.
- monitoring Nov 18, 2025, 02:59 PM UTC
A fix has been implemented, and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all sites are back to normal.
- resolved Nov 18, 2025, 06:45 PM UTC
This incident has been resolved.
Major November 8, 2025 DEX Login Incident 2h 25m US Region, US Region, EMEA Region, EMEA Region and 2 more
Started Nov 08, 2025, 12:20 AM UTC· resolved Nov 08, 2025, 02:46 AM UTC
- investigating Nov 08, 2025, 12:20 AM UTC
We are currently investigating an issue causing some organizations to fail authentication when accessing the DEX platform. We will provide updates as we learn more.
- monitoring Nov 08, 2025, 12:48 AM UTC
The issue was identified, and a fix has been quickly deployed. We are monitoring the results as all services return to normal. Another update will be provided once confirmed.
- resolved Nov 08, 2025, 02:46 AM UTC
The incident has been resolved.
Minor November 3, 2025 ControlUp for VDI - Data streaming issues - US customers 13h 16m US Region
Started Nov 03, 2025, 11:14 AM UTC· resolved Nov 04, 2025, 12:31 AM UTC
- investigating Nov 03, 2025, 11:14 AM UTC
We are currently investigating an issue affecting the data stream for Monitors
- investigating Nov 03, 2025, 02:38 PM UTC
We are continuing to investigate this issue and can confirm that, at present, only customers based in the United States may be affected. We will provide further updates as more information becomes available.
- identified Nov 03, 2025, 04:58 PM UTC
We have identified the issue and are collaborating with a 3rd party vendor on a resolution. It appears to be associated with a network load balancing error.
- monitoring Nov 03, 2025, 07:18 PM UTC
Mitigation Deployed. We have deployed a fix and are now closely monitoring service stability and recovery. We'll confirm full resolution soon.
- resolved Nov 04, 2025, 12:31 AM UTC
Resolved. We have confirmed the deployed mitigation was successful. All services are now operating normally. We apologize for the inconvenience and appreciate your patience.
Minor October 29, 2025 3rd Party outage potential impact to ControlUp services 11h 56m US Region, US Region, US Region, EMEA Region and 5 more
Started Oct 29, 2025, 04:55 PM UTC· resolved Oct 30, 2025, 04:51 AM UTC
- investigating Oct 29, 2025, 04:55 PM UTC
We are aware of an Azure outage that may be impacting some users' ability to log in to ControlUp when using MFA through Azure resources. Organizations may also experience performance/availability issues within their DEX tenants. We will continue to monitor the situation to ensure all ControlUp services remain available while the complete outage is investigated.
- identified Oct 29, 2025, 06:07 PM UTC
The third-party providers have identified a potential issue and are issuing a rollback operation that should restore services to functional status. We will continue to monitor the progress and how the impacts affect ControlUp availability and services.
- monitoring Oct 30, 2025, 01:52 AM UTC
All third-party providers have completed fixes, and we are monitoring progress as all systems return to normal operation. Another all-clear update will be provided once we are satisfied with performance.
- resolved Oct 30, 2025, 04:51 AM UTC
The incident has been resolved and services have been restored.
Minor October 21, 2025 Degraded performance - backend networking 4h 17m US Region, US Region, EMEA Region, EMEA Region and 2 more
Started Oct 21, 2025, 03:43 PM UTC· resolved Oct 21, 2025, 08:01 PM UTC
- investigating Oct 21, 2025, 03:43 PM UTC
We are currently investigating an issue in multiple regions impacting backend networking services. Some organizations may experience degraded performance logging in to the configuration console and performing functions inside the DEX console.
- monitoring Oct 21, 2025, 04:33 PM UTC
Upon discovering an issue in the backend networking services a fix was immediately deployed. We are monitoring the results as systems return to normal performance.
- resolved Oct 21, 2025, 08:01 PM UTC
This incident has been resolved and performance is back to normal.
Minor October 20, 2025 ControlUp service affected by AWS outage 22h 2m US Region, US Region, US Region, US Region and 17 more
Started Oct 20, 2025, 12:41 PM UTC· resolved Oct 21, 2025, 10:43 AM UTC
- monitoring Oct 20, 2025, 12:41 PM UTC
We were aware that there might have been difficulty logging into ControlUp products for some customers. This issue was related to an ongoing service disruption within the Amazon Web Services (AWS) infrastructure that ControlUp relies on. Our teams actively monitored the AWS status pages for updates and worked to resolve the impact on ControlUp login services as quickly as possible. We apologized for the inconvenience and appreciated your patience. We are continuing to monitor this as services are restored.
- monitoring Oct 20, 2025, 02:13 PM UTC
We are actively monitoring the ongoing AWS outage and its impact on our services. Current Status: We are experiencing delays in sending and receiving emails from our ControlUp system. Our Action: We are working with our providers to resolve this dependency and restore full email functionality as quickly as possible. We apologize for this inconvenience and appreciate your patience.
- monitoring Oct 20, 2025, 05:36 PM UTC
We are actively monitoring the ongoing AWS outage and its impact on our services. Current Status: We are experiencing delays in sending and receiving emails from our ControlUp systems as well as some disruption of backend communications. Some performance impacts are expected. We will continue to provide updates as we learn more.
- monitoring Oct 21, 2025, 12:16 AM UTC
We are actively monitoring the ongoing AWS outage and its impact on our services. Current Status: AWS has resolved their issue and we are monitoring the resolution as ControlUp services return to full operational status.
- resolved Oct 21, 2025, 10:43 AM UTC
Following AWS’s successful restoration of its services, all ControlUp products are now fully operational and no longer impacted. No further action is required from our side. We appreciate your patience and understanding during this time.
Notice October 11, 2025 Synthetic Monitoring SMS MFA-based Scout outage 19h 20m
Started Oct 11, 2025, 10:00 PM UTC· resolved Oct 12, 2025, 05:20 PM UTC
- resolved Oct 16, 2025, 04:42 PM UTC
Synthetic Monitoring Scouts requiring SMS MFA-based authentication to perform their runs experienced an outage during the time frame of October 11th, 22:00 UTC to October 15th, 17:20 UTC. The issue has been resolved, and scouts are now successfully performing authentication and completing their runs without SMS MFA failures.
Notice October 9, 2025 Citrix Cloud connection failure 3d 20h US Region, EMEA Region, APAC Region
Started Oct 09, 2025, 02:26 PM UTC· resolved Oct 13, 2025, 10:41 AM UTC
- identified Oct 09, 2025, 02:26 PM UTC
We are aware of an issue that is affecting Citrix cloud connections to the EUC environments. We are working on a patch to resolve this issue.
- monitoring Oct 11, 2025, 05:53 PM UTC
A fix has been implemented, and we are currently monitoring the results.
- resolved Oct 13, 2025, 10:41 AM UTC
This incident has been resolved. If you are affected by this issue, you will be contacted with a patch. Many thanks.
Minor September 25, 2025 User Activity & App Trend VDI Reporting Degraded Performance 5h 37m US Region
Started Sep 25, 2025, 02:43 PM UTC· resolved Sep 25, 2025, 08:20 PM UTC
- investigating Sep 25, 2025, 02:43 PM UTC
We are investigating some degraded performance on VDI User Activity and App Trends Reporting for a subset of customers.
- monitoring Sep 25, 2025, 04:36 PM UTC
We have identified the issue, implemented a hotfix, and the two VDI reports are operational for affected users. We are monitoring the hotfix to verify stability.
- resolved Sep 25, 2025, 08:20 PM UTC
The VDI reporting process is functioning without further issue and performing within normal ranges.
Major September 22, 2025 Desktop and Apps tenant unavailable 3h 36m US Region, EMEA Region, APAC Region
Started Sep 22, 2025, 08:12 AM UTC· resolved Sep 22, 2025, 11:49 AM UTC
- investigating Sep 22, 2025, 08:12 AM UTC
We are currently investigating this issue.
- monitoring Sep 22, 2025, 09:00 AM UTC
A fix has been implemented, and we are monitoring the resources.
- resolved Sep 22, 2025, 11:49 AM UTC
This incident has been resolved. We will continue to monitor for any further issues.
Major September 15, 2025 Connectivity Issues 50m US Region, US Region, US Region, US Region and 17 more
Started Sep 15, 2025, 02:02 PM UTC· resolved Sep 15, 2025, 02:53 PM UTC
- investigating Sep 15, 2025, 02:02 PM UTC
We are currently investigating an internal issue causing some connectivity failures to the DEX platforms. Some users may see login failures or timeouts. We will provide updates as we learn more. Thank you for your patience.
- monitoring Sep 15, 2025, 02:19 PM UTC
We identified the issue and performed remediation steps, which have resolved the issue. We are monitoring the results while connections are fully restored.
- resolved Sep 15, 2025, 02:53 PM UTC
This incident has been resolved. Thank you for your patience during this brief interruption.
Major September 11, 2025 Workflows unavailable 15m US Region, EMEA Region, APAC Region
Started Sep 11, 2025, 08:36 AM UTC· resolved Sep 11, 2025, 08:51 AM UTC
- investigating Sep 11, 2025, 08:36 AM UTC
We are currently investigating an issue with Workflow.
- resolved Sep 11, 2025, 08:51 AM UTC
This incident has been resolved.
Minor July 29, 2025 Automated Reports Not Delivered 45m US Region, EMEA Region, APAC Region
Started Jul 29, 2025, 12:12 PM UTC· resolved Jul 29, 2025, 12:57 PM UTC
- investigating Jul 29, 2025, 12:12 PM UTC
We are currently investigating an issue where ControlUp for VDI automated reports are not being delivered.
- identified Jul 29, 2025, 12:51 PM UTC
The issue has been identified and a fix is being applied. Once deployed, all reports for the last few days will be sent to recipients.
- monitoring Jul 29, 2025, 12:55 PM UTC
The fix has been deployed, and delayed reports have been re-generated and delivered.
- resolved Jul 29, 2025, 12:57 PM UTC
This incident has been resolved.
Minor July 9, 2025 ControlUp for Compliance Session Timeout 45m
Started Jul 09, 2025, 02:23 PM UTC· resolved Jul 09, 2025, 03:08 PM UTC
- investigating Jul 09, 2025, 02:23 PM UTC
Some users may receive a notification that their session has been disconnected due to inactivity while working in their ControlUp for Compliance console. We are currently looking into the issue.
- identified Jul 09, 2025, 02:37 PM UTC
We have identified the root cause of the issue and are implementing corrective measures to restore optimal service performance.
- monitoring Jul 09, 2025, 02:52 PM UTC
The updates have resolved the issue. We will continue to monitor the status to ensure everything is working optimally.
- resolved Jul 09, 2025, 03:08 PM UTC
This incident has been resolved.
Minor June 16, 2025 ControlUp for Apps - Unavailable. 2h 43m
Started Jun 16, 2025, 03:36 PM UTC· resolved Jun 16, 2025, 06:19 PM UTC
- investigating Jun 16, 2025, 03:36 PM UTC
We are currently investigating an issue that is affecting the ControlUp App service
- resolved Jun 16, 2025, 06:19 PM UTC
This issue has been resolved and operations have returned to normal.
Major May 27, 2025 DEX login performance issue 1h 49m
Started May 27, 2025, 02:25 PM UTC· resolved May 27, 2025, 04:15 PM UTC
- investigating May 27, 2025, 02:25 PM UTC
We are currently investigating performance issues causing logins to fail on the DEX platform. Another update will be provide when we learn more.
- monitoring May 27, 2025, 02:46 PM UTC
The issue has been identified, and we are monitoring the results as the service stabilizes. Logins are returning to normal.
- resolved May 27, 2025, 04:15 PM UTC
This incident has been resolved, and operations are back to normal. Thank you for your patience.
Minor May 13, 2025 SMS Two Factor Authentication Issue 5h 44m
Started May 13, 2025, 01:45 PM UTC· resolved May 13, 2025, 07:30 PM UTC
- investigating May 13, 2025, 01:45 PM UTC
We are currently investigating a new issue impacting the delivery of SMS codes for Two-Factor authentication on the DEX platform. We will provide updates as we learn more.
- identified May 13, 2025, 02:47 PM UTC
The issue has been identified, and we are currently working on restoring functionality to the SMS code delivery services. Another update will be provided once we have a clear ETA for the resolution.
- resolved May 13, 2025, 07:30 PM UTC
We have restored functionality to the SMS Code delivery services, validated against all our regions, and are marking the issue resolved.
Minor May 12, 2025 App.ControlUp.com - Performance issues 33m
Started May 12, 2025, 10:05 AM UTC· resolved May 12, 2025, 10:39 AM UTC
- investigating May 12, 2025, 10:05 AM UTC
We are currently investigating slow performance in the DEX application, and we will provide updates as we progress. Many thanks.
- resolved May 12, 2025, 10:39 AM UTC
This incident has been resolved. Many thanks.
Minor April 7, 2025 Degraded performance - Secure DX 4h 50m
Started Apr 07, 2025, 02:21 PM UTC· resolved Apr 07, 2025, 07:12 PM UTC
- investigating Apr 07, 2025, 02:21 PM UTC
We are actively investigating an issue impacting performance on some Secure DX tenants. We will provide updates as we learn more.
- identified Apr 07, 2025, 03:19 PM UTC
The issue has been identified, and we are working on a plan to deploy a fix ASAP. Thank you for your patience.
- monitoring Apr 07, 2025, 05:58 PM UTC
A fix has been tested and is being rolled out across all tenants. We are monitoring the results as performance returns to normal.
- resolved Apr 07, 2025, 07:12 PM UTC
This incident has been resolved, and performance has returned to normal.
Major March 26, 2025 Access issues to backend resources 7h 26m
Started Mar 26, 2025, 06:16 PM UTC· resolved Mar 27, 2025, 01:42 AM UTC
- investigating Mar 26, 2025, 06:16 PM UTC
We are currently investigating an issue impacting access to centralized resources. We will provide an update as soon as we learn more.
- monitoring Mar 26, 2025, 07:23 PM UTC
A fix has been implemented, and we are monitoring the results. Thank you for your patience!
- resolved Mar 27, 2025, 01:42 AM UTC
This incident has been resolved, and operations are back to normal.
Minor March 19, 2025 Delayed Report generation 10h 30m
Started Mar 19, 2025, 09:03 AM UTC· resolved Mar 19, 2025, 07:33 PM UTC
- investigating Mar 19, 2025, 09:03 AM UTC
We are investigating an issue affecting the performance of report generation in the US and EMEA regions. Sorry for any inconvenience caused.
- monitoring Mar 19, 2025, 03:43 PM UTC
A fix has been implemented and we are currently monitoring the performance.
- monitoring Mar 19, 2025, 03:58 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 19, 2025, 07:33 PM UTC
This issue has been fully resolved. Thank you for your patience.
Minor March 18, 2025 DEX Platform Access Issues 1h 21m
Started Mar 18, 2025, 06:03 PM UTC· resolved Mar 18, 2025, 07:25 PM UTC
- identified Mar 18, 2025, 06:03 PM UTC
Microsoft has identified an issue on Azure US East Region that is causing some intermittent connectivity loss and increased network latency. Microsoft's website notes that they have mitigated the issue by implementing some additional networking resources and their services are starting to recover, but you may still see some issues until everything has fully recovered.
- monitoring Mar 18, 2025, 07:10 PM UTC
We are seeing significantly fewer network connection issues and customers who were affected are reporting no further issues with their access. Microsoft has not completely removed the notice from their Azure status page, so we will continue to monitor for a little longer.
- resolved Mar 18, 2025, 07:25 PM UTC
Microsoft has notified us that the issue has been fully mitigated and we are showing no further networking issues.
Major March 12, 2025 Partial Service disruption - Synthetic Monitoring 1h 57m
Started Mar 12, 2025, 03:42 PM UTC· resolved Mar 12, 2025, 05:39 PM UTC
- investigating Mar 12, 2025, 03:42 PM UTC
We are currently investigating an issue affecting Synthetic Monitoring access. We will provide an update as we learn more
- monitoring Mar 12, 2025, 04:34 PM UTC
The issue has been identified, and remediations are beginning to be implemented in a controlled manner. We will continue to monitor performance as everything is restored. Thanks for your patience!
- resolved Mar 12, 2025, 05:39 PM UTC
The incident has been resolved and operations have returned to normal. Thank you for your patience.
Minor February 17, 2025 VDI and DaaS, and Reports not loading. 4h 16m
Started Feb 17, 2025, 09:41 AM UTC· resolved Feb 17, 2025, 01:57 PM UTC
- identified Feb 17, 2025, 09:41 AM UTC
We are currently investigating an issue with VDI & DaaS reports not loading. This is not affecting all customers, please log a request with the support team should you be affected by this issue Many thanks
- monitoring Feb 17, 2025, 11:20 AM UTC
A fix has been implemented and we are monitoring the results. Many thanks
- resolved Feb 17, 2025, 01:57 PM UTC
This incident has been resolved.