ControlUp incident

Synthetic Monitoring SMS MFA-based Scout outage

Resolved after 19 hours 20 minutes, on October 11, 2025.

resolved Oct 16, 2025, 04:42 PM UTC

Synthetic Monitoring Scouts requiring SMS MFA-based authentication to perform their runs experienced an outage during the time frame of October 11th, 22:00 UTC to October 15th, 17:20 UTC. The issue has been resolved, and scouts are now successfully performing authentication and completing their runs without SMS MFA failures.

Started
Oct 11, 2025, 10:00 PM UTC
Resolved
Oct 12, 2025, 05:20 PM UTC
Duration
19h 20m
Detected by Pingoru
Oct 11, 2025, 10:00 PM UTC

Update timeline

  1. resolved Oct 16, 2025, 04:42 PM UTC

    Synthetic Monitoring Scouts requiring SMS MFA-based authentication to perform their runs experienced an outage during the time frame of October 11th, 22:00 UTC to October 15th, 17:20 UTC. The issue has been resolved, and scouts are now successfully performing authentication and completing their runs without SMS MFA failures.

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