ControlUp incident

DEX login performance issue

Resolved after 1 hour 49 minutes, on May 27, 2025.

resolved May 27, 2025, 04:15 PM UTC

This incident has been resolved, and operations are back to normal. Thank you for your patience.

Started
May 27, 2025, 02:25 PM UTC
Resolved
May 27, 2025, 04:15 PM UTC
Duration
1h 49m
Detected by Pingoru
May 27, 2025, 02:25 PM UTC

Update timeline

  1. investigating May 27, 2025, 02:25 PM UTC

    We are currently investigating performance issues causing logins to fail on the DEX platform. Another update will be provide when we learn more.

  2. monitoring May 27, 2025, 02:46 PM UTC

    The issue has been identified, and we are monitoring the results as the service stabilizes. Logins are returning to normal.

  3. resolved May 27, 2025, 04:15 PM UTC

    This incident has been resolved, and operations are back to normal. Thank you for your patience.

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