ControlUp incident

DEX Platform Access Issues

Resolved after 1 hour 21 minutes, on March 18, 2025.

resolved Mar 18, 2025, 07:25 PM UTC

Microsoft has notified us that the issue has been fully mitigated and we are showing no further networking issues.

Started
Mar 18, 2025, 06:03 PM UTC
Resolved
Mar 18, 2025, 07:25 PM UTC
Duration
1h 21m
Detected by Pingoru
Mar 18, 2025, 06:03 PM UTC

Update timeline

  1. identified Mar 18, 2025, 06:03 PM UTC

    Microsoft has identified an issue on Azure US East Region that is causing some intermittent connectivity loss and increased network latency. Microsoft's website notes that they have mitigated the issue by implementing some additional networking resources and their services are starting to recover, but you may still see some issues until everything has fully recovered.

  2. monitoring Mar 18, 2025, 07:10 PM UTC

    We are seeing significantly fewer network connection issues and customers who were affected are reporting no further issues with their access. Microsoft has not completely removed the notice from their Azure status page, so we will continue to monitor for a little longer.

  3. resolved Mar 18, 2025, 07:25 PM UTC

    Microsoft has notified us that the issue has been fully mitigated and we are showing no further networking issues.

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