Resolved after 3 days 20 hours, affecting US Region and EMEA Region and 1 more, on October 9, 2025.
This incident has been resolved. If you are affected by this issue, you will be contacted with a patch. Many thanks.
Affected components
US RegionEMEA RegionAPAC Region
Update timeline
- identified Oct 09, 2025, 02:26 PM UTC
We are aware of an issue that is affecting Citrix cloud connections to the EUC environments. We are working on a patch to resolve this issue.
- monitoring Oct 11, 2025, 05:53 PM UTC
A fix has been implemented, and we are currently monitoring the results.
- resolved Oct 13, 2025, 10:41 AM UTC
This incident has been resolved. If you are affected by this issue, you will be contacted with a patch. Many thanks.
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