ControlUp incident

Degraded performance - backend networking

Resolved after 4 hours 17 minutes, affecting US Region and US Region and 1 more, on October 21, 2025.

monitoring Oct 21, 2025, 04:33 PM UTC

Upon discovering an issue in the backend networking services a fix was immediately deployed. We are monitoring the results as systems return to normal performance.

Started
Oct 21, 2025, 03:43 PM UTC
Resolved
Oct 21, 2025, 08:01 PM UTC
Duration
4h 17m
Detected by Pingoru
Oct 21, 2025, 03:43 PM UTC

Affected components

US RegionUS RegionEMEA RegionEMEA RegionAPAC RegionAPAC Region

Update timeline

  1. investigating Oct 21, 2025, 03:43 PM UTC

    We are currently investigating an issue in multiple regions impacting backend networking services. Some organizations may experience degraded performance logging in to the configuration console and performing functions inside the DEX console.

  2. monitoring Oct 21, 2025, 04:33 PM UTC

    Upon discovering an issue in the backend networking services a fix was immediately deployed. We are monitoring the results as systems return to normal performance.

  3. resolved Oct 21, 2025, 08:01 PM UTC

    This incident has been resolved and performance is back to normal.

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