ControlUp incident
ControlUp for VDI - Data streaming issues - US customers
Resolved after 13 hours 16 minutes, affecting US Region, on November 3, 2025.
Resolved. We have confirmed the deployed mitigation was successful. All services are now operating normally. We apologize for the inconvenience and appreciate your patience.
Affected components
Update timeline
- investigating Nov 03, 2025, 11:14 AM UTC
We are currently investigating an issue affecting the data stream for Monitors
- investigating Nov 03, 2025, 02:38 PM UTC
We are continuing to investigate this issue and can confirm that, at present, only customers based in the United States may be affected. We will provide further updates as more information becomes available.
- identified Nov 03, 2025, 04:58 PM UTC
We have identified the issue and are collaborating with a 3rd party vendor on a resolution. It appears to be associated with a network load balancing error.
- monitoring Nov 03, 2025, 07:18 PM UTC
Mitigation Deployed. We have deployed a fix and are now closely monitoring service stability and recovery. We'll confirm full resolution soon.
- resolved Nov 04, 2025, 12:31 AM UTC
Resolved. We have confirmed the deployed mitigation was successful. All services are now operating normally. We apologize for the inconvenience and appreciate your patience.
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