ControlUp incident

Degraded performance - Secure DX

Resolved after 4 hours 50 minutes, on April 7, 2025.

monitoring Apr 07, 2025, 05:58 PM UTC

A fix has been tested and is being rolled out across all tenants. We are monitoring the results as performance returns to normal.

Started
Apr 07, 2025, 02:21 PM UTC
Resolved
Apr 07, 2025, 07:12 PM UTC
Duration
4h 50m
Detected by Pingoru
Apr 07, 2025, 02:21 PM UTC

Update timeline

  1. investigating Apr 07, 2025, 02:21 PM UTC

    We are actively investigating an issue impacting performance on some Secure DX tenants. We will provide updates as we learn more.

  2. identified Apr 07, 2025, 03:19 PM UTC

    The issue has been identified, and we are working on a plan to deploy a fix ASAP. Thank you for your patience.

  3. monitoring Apr 07, 2025, 05:58 PM UTC

    A fix has been tested and is being rolled out across all tenants. We are monitoring the results as performance returns to normal.

  4. resolved Apr 07, 2025, 07:12 PM UTC

    This incident has been resolved, and performance has returned to normal.

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