Resolved after 5 hours 44 minutes, on May 13, 2025.
We have restored functionality to the SMS Code delivery services, validated against all our regions, and are marking the issue resolved.
Update timeline
- investigating May 13, 2025, 01:45 PM UTC
We are currently investigating a new issue impacting the delivery of SMS codes for Two-Factor authentication on the DEX platform. We will provide updates as we learn more.
- identified May 13, 2025, 02:47 PM UTC
The issue has been identified, and we are currently working on restoring functionality to the SMS code delivery services. Another update will be provided once we have a clear ETA for the resolution.
- resolved May 13, 2025, 07:30 PM UTC
We have restored functionality to the SMS Code delivery services, validated against all our regions, and are marking the issue resolved.
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