ABBYY Outage History
ABBYY degraded · 1 active incident View live status →Pingoru has recorded 53 incidents for ABBYY: 34 in the last 12 months and 11 in the last 90 days.
Incidents, newest first
Major December 17, 2025 Vantage US - Skill Monitor Status Display Issue 4h 18m US
Started Dec 17, 2025, 07:40 PM UTC· resolved Dec 17, 2025, 11:58 PM UTC
- investigating Dec 17, 2025, 07:40 PM UTC
We have identified an issue affecting the Skill Monitor in ABBYY Vantage US where transactions may display inaccurate status information. Our team is working on remediation and will provide an update as progress continues.
- monitoring Dec 17, 2025, 07:47 PM UTC
We have implemented a mitigation measure and systems are back to normal. We will continue to monitor and provide additional updates if needed.
- resolved Dec 17, 2025, 11:58 PM UTC
This incident has been resolved.
Notice December 11, 2025 FlexiCapture Cloud AU - Increase in load 48m AU
Started Dec 11, 2025, 11:18 PM UTC· resolved Dec 12, 2025, 12:06 AM UTC
- monitoring Dec 11, 2025, 11:18 PM UTC
Our system is currently handling a high volume of documents and is running at full capacity. As a result, you may notice some processing delays due to the queue. We expect the load to be fully processed within approximately 40 minutes.
- monitoring Dec 11, 2025, 11:38 PM UTC
The number of pending documents has started to decrease. I will keep you informed as soon as the backlog is exhausted.
- resolved Dec 12, 2025, 12:06 AM UTC
This incident has been resolved.
Minor December 2, 2025 FlexiCapture - AU | Increase in pending tasks: Message Processing Delay 3h 26m AU
Started Dec 02, 2025, 03:32 AM UTC· resolved Dec 02, 2025, 06:59 AM UTC
- identified Dec 02, 2025, 03:32 AM UTC
We are currently observing elevated message queue volumes in the FlexiCapture AU environment. While the system remains operational, you may experience slower-than-usual message processing during this time. Our engineering team is closely monitoring the situation and actively working to restore processing speeds to normal levels. We will continue to keep you informed of any significant developments. Thank you for your understanding.
- monitoring Dec 02, 2025, 03:50 AM UTC
We have identified that a higher-than-usual number of batches from one of the tenants led to a backlog in the queue. Processing is continuing at the normal rate, and we expect the queue to clear within approximately 40 minutes.
- monitoring Dec 02, 2025, 04:41 AM UTC
All the pending tasks has bee consumed now and system is back to normal operations.
- resolved Dec 02, 2025, 06:59 AM UTC
This incident has been resolved.
Minor November 28, 2025 Vantage Cloud EU - Performance Degradation 2h 14m EU
Started Nov 28, 2025, 01:02 PM UTC· resolved Nov 28, 2025, 03:17 PM UTC
- investigating Nov 28, 2025, 01:02 PM UTC
We are currently observing slower than usual performance. Our teams are actively investigating potential contributing factors and we will provide an update as soon as more information is available.
- investigating Nov 28, 2025, 01:44 PM UTC
We are actively investigating the issue and troubleshooting efforts are ongoing.
- monitoring Nov 28, 2025, 02:44 PM UTC
Our teams have implemented improvement measures and we are continuing to closely monitor the environment.
- resolved Nov 28, 2025, 03:17 PM UTC
This incident has been resolved.
Minor November 19, 2025 FlexiCapture - AU | Degraded Performance: Message Processing Delay 1h 21m AU
Started Nov 19, 2025, 06:13 AM UTC· resolved Nov 19, 2025, 07:34 AM UTC
- investigating Nov 19, 2025, 06:13 AM UTC
We are currently observing elevated message queue volumes in the FlexiCapture AU environment. While the system remains operational, you may experience slower-than-usual message processing during this time. Our engineering team is closely monitoring the situation and actively working to restore processing speeds to normal levels. We will continue to keep you informed of any significant developments. Thank you for your understanding.
- investigating Nov 19, 2025, 06:33 AM UTC
We are seeing a recovery in pending tasks and expect it to be exhausted in another 20 minutes.
- monitoring Nov 19, 2025, 06:55 AM UTC
The pending tasks queue is fully consumed now. The system is back to normal operations.
- resolved Nov 19, 2025, 07:34 AM UTC
This incident has been resolved.
Major November 18, 2025 Service Degradation: Site Accessibility Issues for Vantage AU, EU and US 15h 4m EU, US
Started Nov 18, 2025, 11:59 AM UTC· resolved Nov 19, 2025, 03:03 AM UTC
- investigating Nov 18, 2025, 11:59 AM UTC
We are currently experiencing intermittent issues impacting overall site accessibility. Our upstream provider has reported an incident that may be affecting connectivity and availability for multiple customers, including our platform. Users may experience one or more of the following issues: - Inability to log in or access their accounts - Slow loading times or timeouts across various pages - Failure to complete manual reviews or other workflow actions - Intermittent errors when performing routine tasks within the platform We are actively monitoring the situation and working with the provider as they investigate and work toward a resolution. Intermittent disruptions may continue until the incident is fully resolved. We will provide updates as more information becomes available. Thank you for your patience and understanding.
- investigating Nov 18, 2025, 12:42 PM UTC
We are still experiencing intermittent errors. Our upstream service provider is still actively investigating the issue, and we are closely monitoring the situation. We will share further updates as they become available. Thank you for your patience and understanding.
- investigating Nov 18, 2025, 12:42 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 01:01 PM UTC
The investigation is still in progress with the service provider.
- investigating Nov 18, 2025, 01:23 PM UTC
We are continuing to investigate the issue. We will keep you posted once the issue is fixed.
- monitoring Nov 18, 2025, 01:44 PM UTC
We have implemented a workaround on our end, and access to the Vantage site has been restored. We will continue to monitor the situation and provide updates if any further issues arise.
- monitoring Nov 18, 2025, 06:15 PM UTC
Service has been fully restored in the AU region. Will provide the next update as soon as service is fully restored for US and EU regions.
- monitoring Nov 18, 2025, 09:13 PM UTC
Service is fully restored in the AU and EU regions. Will provide the next update as soon as service is fully restored for the US region.
- resolved Nov 19, 2025, 03:03 AM UTC
ABBYY services are fully restored in the AU, US, EU regions.
Notice November 15, 2025 ABBYY FlexiCapture Cloud US - Increase in Pending Tasks 1h 22m US
Started Nov 15, 2025, 12:58 AM UTC· resolved Nov 15, 2025, 02:20 AM UTC
- investigating Nov 15, 2025, 12:58 AM UTC
We observed an increase in pending tasks in the US region. You might experience some slowness while processing documents. Our engineering team is actively monitoring the situation to ensure it does not escalate.
- resolved Nov 15, 2025, 02:20 AM UTC
The incident was resolved and the service work was restored. Service reliability is a top priority for ABBYY, therefore we are continuously working on improving our systems. Thank you for your patience. We bring our apologies for the inconvenience caused.
Notice November 3, 2025 Vantage Cloud EU - Performance Degradation 2h 16m EU
Started Nov 03, 2025, 03:22 PM UTC· resolved Nov 03, 2025, 05:38 PM UTC
- investigating Nov 03, 2025, 03:22 PM UTC
We are currently observing elevated database utilization in Vantage Cloud EU, based on internal monitoring indicators. Processing remains operational, however some customers may experience slower than usual performance. Our teams are actively investigating potential contributing factors and we will provide an update as soon as more information is available.
- monitoring Nov 03, 2025, 04:37 PM UTC
Our teams have implemented improvement measures and we are continuing to closely monitor the environment.
- resolved Nov 03, 2025, 05:38 PM UTC
This incident has been resolved.
Notice October 29, 2025 Issue with abbyy.com and pdf.abbyy.com 5h 28m
Started Oct 29, 2025, 04:28 PM UTC· resolved Oct 29, 2025, 09:57 PM UTC
- investigating Oct 29, 2025, 04:28 PM UTC
We are seeing issues while trying to access abbyy.com and pdf.abbyy.com. Our team is currently investigating and will provide updates shortly.
- investigating Oct 29, 2025, 05:04 PM UTC
Our cloud provider is currently experiencing an ongoing service disruption that is impacting access. We’ll share the next update once we receive more information or when services are fully restored.
- resolved Oct 29, 2025, 09:57 PM UTC
Access to abbyy.com and pdf.abbyy.com has been restored.
Notice October 20, 2025 Timeline US - Cloud Provider Service Degradation 7h 41m US
Started Oct 20, 2025, 03:40 PM UTC· resolved Oct 20, 2025, 11:21 PM UTC
- monitoring Oct 20, 2025, 03:40 PM UTC
We are aware of an ongoing issue affecting our cloud provider in the US region. Our systems are currently stable, and we do not anticipate any direct impact to ABBYY Timeline US services. Our teams are actively monitoring the situation and will provide updates when there are any changes in status.
- monitoring Oct 20, 2025, 05:11 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 07:12 PM UTC
Our cloud provider’s mitigation efforts are ongoing. The Timeline US region remains stable, and no issues have been observed at this time. We continue to closely monitor the situation.
- monitoring Oct 20, 2025, 08:26 PM UTC
There have been no changes since our last update. Our cloud provider continues their mitigation efforts. Timeline services in the US region remain stable, and we will continue to monitor the situation.
- monitoring Oct 20, 2025, 09:03 PM UTC
Services at our cloud provider are gradually returning to normal. We are continuing to monitor the situation closely and will provide an update once full recovery has been confirmed.
- monitoring Oct 20, 2025, 11:00 PM UTC
All services at our cloud provider have been marked as resolved. We are continuing to monitor the situation closely.
- resolved Oct 20, 2025, 11:21 PM UTC
This incident has been resolved.
Minor October 7, 2025 Vantage Cloud All Instances - Issue with Transaction Creation from Custom Activity or Output Activity 1d 7h EU, US
Started Oct 07, 2025, 02:55 PM UTC· resolved Oct 08, 2025, 10:46 PM UTC
- investigating Oct 07, 2025, 02:55 PM UTC
Creating transactions from Custom Activity or Output Activity in Vantage Cloud is failing. We are actively investigating the cause and working on a resolution. Updates will be provided as they become available
- investigating Oct 07, 2025, 03:27 PM UTC
We are still actively investigating. Thank you for your patience.
- investigating Oct 07, 2025, 04:23 PM UTC
The investigation is still ongoing.
- investigating Oct 07, 2025, 05:21 PM UTC
Our SRE and Engineering teams are still troubleshooting the issue. Thank you for your patience.
- investigating Oct 07, 2025, 06:21 PM UTC
We are continuing to investigate this issue.
- investigating Oct 07, 2025, 07:04 PM UTC
Our teams are actively working on identifying the root cause. Thank you for your patience.
- investigating Oct 07, 2025, 07:52 PM UTC
We are continuing to investigate this issue.
- investigating Oct 07, 2025, 08:19 PM UTC
We are actively working with our Cloud Provider to rule out any infrastructure issues.
- investigating Oct 07, 2025, 08:52 PM UTC
We are still actively troubleshooting and working with our Cloud Provider.
- investigating Oct 07, 2025, 09:39 PM UTC
Our troubleshooting efforts with our Cloud Provider are still ongoing.
- investigating Oct 07, 2025, 09:39 PM UTC
Our troubleshooting efforts with our Cloud Provider are still ongoing.
- investigating Oct 07, 2025, 10:33 PM UTC
Troubleshooting efforts with our Cloud Provider are still ongoing.
- investigating Oct 07, 2025, 11:28 PM UTC
Our troubleshooting efforts with our Cloud Provider are still ongoing.
- investigating Oct 08, 2025, 12:05 AM UTC
Troubleshooting efforts are ongoing, and we continue to work closely with our cloud provider to resolve the issue.
- investigating Oct 08, 2025, 01:11 AM UTC
We are still troubleshooting with our Cloud provider. Thank you for your patience.
- investigating Oct 08, 2025, 02:00 AM UTC
We are still troubleshooting with our Cloud provider. Thank you for your patience.
- investigating Oct 08, 2025, 03:06 AM UTC
We are still troubleshooting with our Cloud provider. Thank you for your patience
- investigating Oct 08, 2025, 04:46 AM UTC
Our troubleshooting efforts with our Cloud Provider are still ongoing.
- monitoring Oct 08, 2025, 06:09 AM UTC
As a temporary solution, we’ve optimised the network flow to ensure a stable connection with the Vantage API. This was only needed for skills that send PDFs to another Vantage skill or an external system using a custom script. All other skills are working as expected. A permanent fix will follow soon.
- monitoring Oct 08, 2025, 07:20 AM UTC
We are continuing to monitor for any further issues.
- investigating Oct 08, 2025, 10:56 AM UTC
The issue with document processing is still persisting, and we are able to consistently reproduce it. Our team continues to actively investigate the root cause. Further updates will be shared as the investigation progresses.
- investigating Oct 08, 2025, 01:55 PM UTC
We are actively investigating the issue and troubleshooting efforts are ongoing.
- identified Oct 08, 2025, 04:50 PM UTC
We have identified the issue and are applying a permanent fix across the regions. We will update when the fix has been applied.
- identified Oct 08, 2025, 06:38 PM UTC
We have applied the fix across the EU and US regions.
- monitoring Oct 08, 2025, 08:03 PM UTC
We have implemented a fix across all regions. We will monitor the situation over the next few hours.
- resolved Oct 08, 2025, 10:46 PM UTC
This incident has been resolved.
Critical September 24, 2025 Vantage All Instances - Email Import Functionality Stopped 2h 55m EU, US
Started Sep 24, 2025, 02:54 PM UTC· resolved Sep 24, 2025, 05:49 PM UTC
- investigating Sep 24, 2025, 02:54 PM UTC
Email import profiles in Vantage have stopped functioning across all instances, we are actively investigating the resolution. Will provide updates as they become available.
- identified Sep 24, 2025, 03:14 PM UTC
The issue has been identified and we are actively working on fix implementation.
- monitoring Sep 24, 2025, 03:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 24, 2025, 05:49 PM UTC
This incident has been resolved.
Notice September 21, 2025 ABBYY FlexiCapture Cloud AU - Increase in pending tasks, Major slowness. 18h 16m AU
Started Sep 21, 2025, 11:18 PM UTC· resolved Sep 22, 2025, 05:34 PM UTC
- investigating Sep 21, 2025, 11:18 PM UTC
We are observing an increase in pending tasks in the AU region. You might experience some slowness while processing documents. Our engineering team is actively monitoring the situation to ensure it does not escalate. We expect to provide another update within 30 min or as soon as more information becomes available.
- investigating Sep 21, 2025, 11:56 PM UTC
We’re seeing a clear downtrend in pending tasks following the addition of extra resources. System stability is improving, and we’ll continue to monitor closely.
- investigating Sep 22, 2025, 12:56 AM UTC
Changing the status to partial outage as the pending tasks at the partner end are continuously increasing.
- investigating Sep 22, 2025, 12:57 AM UTC
We are continuing to investigate this issue.
- investigating Sep 22, 2025, 01:40 AM UTC
We are still working on the issue and are trying to limit the load to facilitate faster processing.
- investigating Sep 22, 2025, 02:19 AM UTC
We are seeing improved message processing after pausing activity from a tenant that was bulk posting. The backlog of pending messages has decreased by about 50% in the past 30 minutes. Processing is not yet fully back to normal, and we estimate it may take another 45 minutes to clear the remaining queue.
- monitoring Sep 22, 2025, 02:44 AM UTC
The system has cleared all pending tasks and is expected to return to normal operations within the next 15 minutes.
- monitoring Sep 22, 2025, 03:06 AM UTC
The system has returned to normal operations and is currently being monitored. We will provide an update here if any further spikes are observed.
- resolved Sep 22, 2025, 05:34 PM UTC
This incident has been resolved.
Minor September 19, 2025 FlexiCapture Cloud US - Performance Degradation 6h 47m US
Started Sep 19, 2025, 01:18 PM UTC· resolved Sep 19, 2025, 08:05 PM UTC
- investigating Sep 19, 2025, 01:18 PM UTC
We are seeing an increased number of batches and you may experience slow processing times. We are currently investigating the issue, updates will be available shortly.
- monitoring Sep 19, 2025, 02:12 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 19, 2025, 03:44 PM UTC
All metrics are stable and we are continuing to monitor the situation.
- resolved Sep 19, 2025, 08:05 PM UTC
All metrics have been stabilized and no new performance degradation issues have been reported. Thank you for your patience.
Minor September 18, 2025 FlexiCapture Cloud US - Performance Degradation 2h 2m US
Started Sep 18, 2025, 09:05 PM UTC· resolved Sep 18, 2025, 11:08 PM UTC
- investigating Sep 18, 2025, 09:05 PM UTC
We have observed performance degradation in FlexiCapture Cloud US and you may experience slow processing times. Analysis is currently in progress.
- monitoring Sep 18, 2025, 09:40 PM UTC
We have implemented improvement measures and processing times should improve. We are closely monitoring the situation and will provide further updates as they become available.
- resolved Sep 18, 2025, 11:08 PM UTC
This incident has been resolved.
Minor September 17, 2025 FlexiCapture Cloud US - Performance Degradation 4h 42m US
Started Sep 17, 2025, 05:08 PM UTC· resolved Sep 17, 2025, 09:50 PM UTC
- investigating Sep 17, 2025, 05:08 PM UTC
We have observed performance degradation in FlexiCapture Cloud US. Analysis is currently in progress.
- investigating Sep 17, 2025, 05:57 PM UTC
Our systems remain operational, though some customers may experience slow processing times. We are actively investigating and will provide updates as we work to improve performance.
- monitoring Sep 17, 2025, 08:47 PM UTC
Our system's metrics are showing stable and processing times should have improved. We will continue to monitor the system.
- resolved Sep 17, 2025, 09:50 PM UTC
This incident has been resolved.
Critical September 17, 2025 Service Degradation: Online Licensing 10h 21m Online Licensing Service
Started Sep 17, 2025, 10:00 AM UTC· resolved Sep 17, 2025, 08:22 PM UTC
- investigating Sep 17, 2025, 10:00 AM UTC
We are currently investigating reports from customers across multiple products experiencing issues with applications that use our online licensing service. Affected applications may display a “Failed to communicate with the online licensing service” error. Our team is working to identify the root cause and restore normal service as quickly as possible.
- investigating Sep 17, 2025, 10:03 AM UTC
We are continuing to investigate this issue.
- investigating Sep 17, 2025, 10:51 AM UTC
We have restarted the related services. However, it is not solving the issue and deeper investigation is in progress.
- investigating Sep 17, 2025, 11:43 AM UTC
The investigation for the fix is still in progress.
- identified Sep 17, 2025, 05:03 PM UTC
The issue has been identified and we are actively working on fix implementation.
- identified Sep 17, 2025, 07:22 PM UTC
We are still actively working on the issue. We appreciate your patience.
- resolved Sep 17, 2025, 08:22 PM UTC
We have implemented a fix, and the system should now be fully operational.
Minor September 17, 2025 FlexiCapture Cloud AU – Document Processing Slowness, Increase in pending tasks 2h 49m AU
Started Sep 17, 2025, 04:36 AM UTC· resolved Sep 17, 2025, 07:26 AM UTC
- investigating Sep 17, 2025, 04:36 AM UTC
We are currently investigating an issue with an increase in pending tasks in FlexiCapture Cloud AU, which is causing slowdowns in document processing. Our Infrastructure/SRE team is actively working on this. Next Update: Within 15 minutes.
- monitoring Sep 17, 2025, 04:57 AM UTC
Pending tasks in FlexiCapture Cloud AU are decreasing, and document processing performance is improving. Our team continues to monitor the situation closely and will provide an update once operations are fully back to normal. Based on the current pace, we expect the pending queue to be cleared within the next 30 minutes. In parallel, investigation into the underlying cause is in progress. We will share further details as soon as they are available.
- monitoring Sep 17, 2025, 05:06 AM UTC
The queue in FlexiCapture Cloud AU is under control, and document processing performance has stabilized. I will update here in case if I see any more fluctuations.
- resolved Sep 17, 2025, 07:26 AM UTC
Closing the status page as the operations are back to normal.
Minor September 16, 2025 FlexiCapture Cloud US - Performance Degradation 8h 52m US
Started Sep 16, 2025, 02:32 PM UTC· resolved Sep 16, 2025, 11:25 PM UTC
- investigating Sep 16, 2025, 02:32 PM UTC
We have observed performance degradation in FlexiCapture Cloud US. Analysis is currently in progress.
- identified Sep 16, 2025, 03:18 PM UTC
We have implemented a fix which should improve the system's performance. We are monitoring the situation closely.
- investigating Sep 16, 2025, 05:00 PM UTC
We are still getting reports of performance degradation. We are actively investigating the situation and will provide updates as soon as available.
- monitoring Sep 16, 2025, 09:58 PM UTC
We have implemented several measures which have improved the system's performance. All metrics are within the normal limits and we will continue to monitor the situation.
- resolved Sep 16, 2025, 11:25 PM UTC
This incident has been resolved.
Minor September 10, 2025 FlexiCapture Cloud US - Performance Degradation 4h 23m US
Started Sep 10, 2025, 04:36 PM UTC· resolved Sep 10, 2025, 09:00 PM UTC
- investigating Sep 10, 2025, 04:36 PM UTC
We have observed performance degradation in FlexiCapture Cloud US. Analysis is currently in progress.
- monitoring Sep 10, 2025, 06:39 PM UTC
We are aware that our cloud provider is currently experiencing issues, which may impact some of our services. Our team is closely monitoring the situation and working to minimize any potential disruption. We’ll share updates here as soon as more information becomes available. Thank you for your patience.
- resolved Sep 10, 2025, 09:00 PM UTC
This incident has been resolved.
Minor September 4, 2025 ABBYY Vantage US service slowdown 22h 6m US
Started Sep 04, 2025, 07:46 PM UTC· resolved Sep 05, 2025, 05:53 PM UTC
- investigating Sep 04, 2025, 07:46 PM UTC
We are observing a slowdown in ABBYY Vantage US service. Operations teams are actively working to resolve the issue. We expect to provide another update within 30 min or as soon as more information becomes available.
- investigating Sep 04, 2025, 08:54 PM UTC
We are still observing the issue. Operations teams continues working to resolve it. We will update the status within 1 hour or as soon as more information becomes available.
- investigating Sep 04, 2025, 10:25 PM UTC
We are still observing the issue. Operations teams continues working to resolve it. We will update the status within 1 hour or as soon as more information becomes available.
- investigating Sep 05, 2025, 12:11 AM UTC
We are still observing the issue. Operations teams continues working to resolve it. We will update the status within 30 minutes or as soon as more information becomes available.
- investigating Sep 05, 2025, 02:12 AM UTC
We are still observing the issue. Operations teams continues working to resolve it. We will update the status within 30 minutes or as soon as more information becomes available.
- monitoring Sep 05, 2025, 04:58 AM UTC
The performance metrics are showing no signs of critical degradation. We are actively monitoring the environment to ensure full resolution.
- monitoring Sep 05, 2025, 07:59 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 05, 2025, 05:53 PM UTC
This incident has been resolved.
Major September 3, 2025 ABBYY FlexiCapture Cloud AU service slowdown 9h 49m AU
Started Sep 03, 2025, 12:44 AM UTC· resolved Sep 03, 2025, 10:34 AM UTC
- investigating Sep 03, 2025, 12:44 AM UTC
Dear Customer, We would like to inform you that we are currently experiencing an increase in pending tasks within FlexiCapture Australia. While documents are continuing to process, you might experience delays in completion. Please be assured that we are actively checking the system and working towards recovery. Thanks, Team Abbyy.
- investigating Sep 03, 2025, 01:16 AM UTC
The backlog is continuing to grow as new items are added, but we are observing that the batches are being processed at the expected rate. The apparent slowness is due to the increased load, not an issue with the processing itself.
- investigating Sep 03, 2025, 02:05 AM UTC
The investigation is still in progress. We are currently checking the database for any potential issues.
- monitoring Sep 03, 2025, 02:56 AM UTC
We have rebalanced the infrastructure, and pending tasks have dropped to below 100. Batches are expected to start clearing from the queue within the next 10 minutes. We will continue monitoring the queue and provide alerts if any unusual behavior occurs. A detailed update on the root cause and mitigation steps will follow once the current backlog is fully processed.
- monitoring Sep 03, 2025, 03:26 AM UTC
We are continuing to monitor for any further issues.
- investigating Sep 03, 2025, 07:16 AM UTC
We are seeing an increase in pending tasks again in flexicapture cloud AU. We see the DB resource utilzation is staying high causing the slowness. I will keep you posted as and when we more details.
- investigating Sep 03, 2025, 08:20 AM UTC
The pending tasks are completed successfully after the restart of processing service.
- monitoring Sep 03, 2025, 08:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2025, 10:34 AM UTC
This incident has been resolved.
Minor September 2, 2025 ABBYY FlexiCapture Cloud EU service slowdown 51m EU
Started Sep 02, 2025, 12:20 PM UTC· resolved Sep 02, 2025, 01:11 PM UTC
- investigating Sep 02, 2025, 12:20 PM UTC
We are observing a slowdown in ABBYY FlexiCapture Cloud EU service. Operations teams are actively working to resolve the issue. We expect to provide another update within 30 min or as soon as more information becomes available.
- monitoring Sep 02, 2025, 12:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2025, 01:11 PM UTC
This incident has been resolved.
Major September 2, 2025 FlexiCapture Cloud AU - Increase in pending tasks, delayed processing 12h 25m AU
Started Sep 02, 2025, 03:38 AM UTC· resolved Sep 02, 2025, 04:04 PM UTC
- investigating Sep 02, 2025, 03:38 AM UTC
Dear Customer, We would like to inform you that we are currently experiencing a minor increase in pending tasks within FlexiCapture Australia. While documents are continuing to process, you might experience slight delays in completion. Please be assured that we are actively checking the system and working towards recovery. Thanks, Team Abbyy.
- monitoring Sep 02, 2025, 04:05 AM UTC
Our monitoring shows that while new tasks continue to enter the system, the backlog is being processed at the same time. The queue is stabilising, with a cap of around 400 pending tasks. This means the system is keeping up with the inflow, so you should not experience significant slowness in processing. Performance should remain steady as the backlog clears.
- monitoring Sep 02, 2025, 04:05 AM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 02, 2025, 04:26 AM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 02, 2025, 05:20 AM UTC
The backlog of pending tasks has continued to decrease and has been consistently below 100 for the past 30 minutes. Processing is stable, and no significant delays are expected. We are continuing to monitor closely.
- investigating Sep 02, 2025, 07:22 AM UTC
We are currently investigating instability in the FlexiCapture Australia environment. The pending task queue has been fluctuating — at times increasing, then decreasing, and rising again — rather than remaining stable. Customers may also experience slowness while processing the documents and also running Check Rules during the verification stage. Due to the ongoing instability and customer impact, we have increased the severity of this incident to Major. Our SRE team has worked on resource scaling and verification station checks, and our development team is actively investigating to determine whether recent release changes may be contributing. This remains our highest priority, and we will continue to provide updates as we work toward full stabilisation. We appreciate your patience and understanding.
- monitoring Sep 02, 2025, 08:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2025, 04:04 PM UTC
This incident has been resolved.
Major September 1, 2025 FlexiCapture Cloud AU - Increase in pending tasks 1h 13m AU
Started Sep 01, 2025, 03:02 AM UTC· resolved Sep 01, 2025, 04:16 AM UTC
- investigating Sep 01, 2025, 03:02 AM UTC
Dear Customer, We would like to inform you that we are currently observing a minor increase in pending tasks within FlexiCapture Australia. At present, the volume remains below 300 tasks, which is within expected thresholds. While documents are continuing to process, you might experience slight delays in completion. Please be assured that we are actively checking the system and working towards recovery. Thanks, Abbyy Team.
- investigating Sep 01, 2025, 03:31 AM UTC
Dear Customer, We are pleased to inform you that the number of pending tasks in FlexiCapture Australia has decreased and is now below 100. In addition, the ICaaS queue has also shown a dip, indicating improvement across the system. Based on current observations, the situation should return to normal shortly. We will continue to monitor closely and keep you updated as needed. Thanks, Team Abbyy.
- resolved Sep 01, 2025, 04:16 AM UTC
Dear Customer, The earlier increase in pending tasks has been resolved, and the situation is now fully under control. Both processing and queues are operating normally. Thank you for your patience. Thanks, Team Abbyy.