Resolved after 8 hours 52 minutes, affecting US, on September 16, 2025.
We have implemented several measures which have improved the system's performance. All metrics are within the normal limits and we will continue to monitor the situation.
Affected components
Update timeline
- investigating Sep 16, 2025, 02:32 PM UTC
We have observed performance degradation in FlexiCapture Cloud US. Analysis is currently in progress.
- identified Sep 16, 2025, 03:18 PM UTC
We have implemented a fix which should improve the system's performance. We are monitoring the situation closely.
- investigating Sep 16, 2025, 05:00 PM UTC
We are still getting reports of performance degradation. We are actively investigating the situation and will provide updates as soon as available.
- monitoring Sep 16, 2025, 09:58 PM UTC
We have implemented several measures which have improved the system's performance. All metrics are within the normal limits and we will continue to monitor the situation.
- resolved Sep 16, 2025, 11:25 PM UTC
This incident has been resolved.
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