Resolved after 4 days 21 hours, affecting US, on October 21, 2026.
The storage performance issues affecting Vantage US have been resolved, and processing times have returned to normal. Error rates fell steadily after we identified the cause, and we have confirmed that the environment is now operating as expected. If you still see slower processing or errors, please contact ABBYY Support. We apologize for the disruption and thank you for your patience.
Affected components
Update timeline
- investigating Oct 21, 2026, 05:23 PM UTC
We are aware of processing delays affecting some customers in the Vantage US environment. Our team is investigating and working to restore normal processing times.
- identified Oct 22, 2026, 01:15 PM UTC
We have identified that the slow processing in Vantage US is caused by storage performance issues with our cloud provider, and we are working with the provider to resolve them. Error rates have been falling steadily over the past few days. We expect further improvement each day and a full resolution over the coming days. Until then, some customers may still see slower processing or occasional errors.
- resolved Oct 26, 2026, 02:26 PM UTC
The storage performance issues affecting Vantage US have been resolved, and processing times have returned to normal. Error rates fell steadily after we identified the cause, and we have confirmed that the environment is now operating as expected. If you still see slower processing or errors, please contact ABBYY Support. We apologize for the disruption and thank you for your patience.
Your product runs on more than ABBYY
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services