Is ABBYY down?
Last checked 7m agoActive incident: Processing delays in Vantage 3.x US
ABBYY is reporting degraded performance right now (last checked 7m ago). Services are up but slower or partially failing.
Real-time ABBYY status, recent outages, and incident history: pulled directly from ABBYY's official status page at status.abbyy.com every 5 minutes. Pingoru tracks 16 ABBYY services and has captured 11 incidents in the last 90 days (98.82% uptime). Get email, Slack, Discord, or webhook alerts the moment ABBYY reports a new incident, free for 3 monitors, no credit card.
Active incident 1
- US
Timeline · 1 update
- monitoring · Oct 26, 2026, 05:51 PM UTC
We previously reported that the storage performance issues affecting Vantage US had been resolved. Our engineers have since found that the environment has not fully recovered, and some customers may still see slower processing or occasional “server busy” errors on transactions. We are continuing to work with our cloud provider while storage performance stabilizes. We apologize for the confusion and will provide another update as soon as we have more information.
Latest: We previously reported that the storage performance issues affecting Vantage US had been resolved. Our engineers have since found that the environment has not fully recovered, and …
-
Recent outages & incidents
Past 90 days-
Timeline · 1 update
- resolved · Oct 26, 2026, 08:00 AM UTC
Transactions in Vantage 3 Cloud EU were slow or failed between approximately 08:00 and 10:40 UTC on October 26, 2026, because of a degraded infrastructure node. The node was removed from service and processing is back to normal. Transactions that failed in this period can be resubmitted. We apologize for the disruption.
Latest: Transactions in Vantage 3 Cloud EU were slow or failed between approximately 08:00 and 10:40 UTC on October 26, 2026, because of a degraded infrastructure node. The node was remove…
-
- US
Timeline · 3 updates
- investigating · Oct 21, 2026, 05:23 PM UTC
We are aware of processing delays affecting some customers in the Vantage US environment. Our team is investigating and working to restore normal processing times.
- identified · Oct 22, 2026, 01:15 PM UTC
We have identified that the slow processing in Vantage US is caused by storage performance issues with our cloud provider, and we are working with the provider to resolve them. Error rates have been falling steadily over the past few days. We expect further improvement each day and a full resolution over the coming days. Until then, some customers may still see slower processing or occasional errors.
- resolved · Oct 26, 2026, 02:26 PM UTC
The storage performance issues affecting Vantage US have been resolved, and processing times have returned to normal. Error rates fell steadily after we identified the cause, and we have confirmed that the environment is now operating as expected. If you still see slower processing or errors, please contact ABBYY Support. We apologize for the disruption and thank you for your patience.
Latest: The storage performance issues affecting Vantage US have been resolved, and processing times have returned to normal. Error rates fell steadily after we identified the cause, and w…
-
- EUUS
Timeline · 3 updates
- investigating · Sep 24, 2026, 08:00 PM UTC
We are investigating an issue affecting email imports in Vantage Cloud 3. Some customers may find that new emails are not being imported and may see an OAuth 2.0 authentication error when configuring email import. We have identified an issue with the authentication credentials used for email import and are working to restore service. We will share another update as soon as we have more information.
- monitoring · Sep 24, 2026, 08:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Sep 25, 2026, 01:49 AM UTC
The incident has been resolved.
Latest: The incident has been resolved.
-
- AU
Timeline · 3 updates
- investigating · Sep 24, 2026, 02:11 AM UTC
We are currently experiencing ongoing message processing delays in the FlexiCapture AU environment due to sustained high queue volumes. This is impacting processing speeds for some users. Our technical team is actively working to reduce the backlog and restore system performance. Please be assured that resolving this issue remains a top priority. We appreciate your patience and will continue to provide timely updates as progress is made.
- monitoring · Sep 24, 2026, 02:22 AM UTC
We’re pleased to inform you that the earlier issue affecting the FlexiCapture AU environment has been fully resolved. Message processing performance has returned to normal, and the message queue has been cleared. Our team has continued to monitor the system following recovery and no further delays have been observed. Thank you for your patience and understanding throughout this incident. If you have any further questions or concerns, please feel free to reach out.
- resolved · Sep 24, 2026, 03:34 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
-
- US
Timeline · 4 updates
- investigating · Sep 23, 2026, 07:57 PM UTC
We are investigating reports of failed transactions in the ABBYY Vantage Cloud 3 US environment. Our teams are working to identify the cause. We will provide an update as more information becomes available.
- identified · Sep 23, 2026, 08:30 PM UTC
We have identified an issue with the infrastructure supporting ABBYY Vantage Cloud 3 in the US that is causing transaction failures. Our team is working to resolve it and will provide another update as soon as more information is available.
- monitoring · Sep 23, 2026, 08:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Sep 23, 2026, 11:10 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
-
See the full ABBYY outage history
6 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse ABBYY outage history →Or sign up free to get alerts when ABBYY breaks · 10 free monitors · No credit card
Incident record
Since October 2026 · Statuspage by Atlassian · 16 components checked every 5 minutesThe longest incident in the last year, Vantage 3 EU - Processing Delays on June 24, 2026, ran for 6 days. 55 maintenance windows announced in the same period.
Most affected components, last 12 months
- US (Vantage Cloud 3)11
- AU10
- EU5
- US (Vantage Cloud 2.7)4
- US (FlexiCapture Cloud)3
Latest incidents
- Processing delays in Vantage 3.x US
We previously reported that the storage performance issues affecting Vantage US had been resolved. Our engineers have since found that the environment has not…
- Vantage 3 Cloud EU - Transaction processing delays and failures
Transactions in Vantage 3 Cloud EU were slow or failed between approximately 08:00 and 10:40 UTC on October 26, 2026, because of a degraded infrastructure…
- Processing delays in Vantage 3.x US
We are aware of processing delays affecting some customers in the Vantage US environment. Our team is investigating and working to restore normal processing…
- Started Oct 26, 2026, 05:51 PM UTC · ● 5d 23h
- Started Oct 26, 2026, 08:00 AM UTC · Resolved Oct 26, 2026, 10:40 AM UTC · 2h 40m
- Processing delays in Vantage 3.x US ResolvedStarted Oct 21, 2026, 05:23 PM UTC · Resolved Oct 26, 2026, 02:26 PM UTC · 4d 21h
- Started Sep 24, 2026, 08:00 PM UTC · Resolved Sep 25, 2026, 01:49 AM UTC · 5h 49m
- Started Sep 24, 2026, 02:11 AM UTC · Resolved Sep 24, 2026, 03:34 AM UTC · 1h 22m
- Started Sep 23, 2026, 07:57 PM UTC · Resolved Sep 23, 2026, 11:10 PM UTC · 3h 12m
- Started Sep 23, 2026, 02:35 PM UTC · Resolved Sep 23, 2026, 07:56 PM UTC · 5h 20m
- Started Sep 09, 2026, 04:30 PM UTC · Resolved Sep 10, 2026, 08:39 PM UTC · 1d 4h