Resolved after 2 hours 2 minutes, affecting US, on September 18, 2025.
We have implemented improvement measures and processing times should improve. We are closely monitoring the situation and will provide further updates as they become available.
Affected components
US
Update timeline
- investigating Sep 18, 2025, 09:05 PM UTC
We have observed performance degradation in FlexiCapture Cloud US and you may experience slow processing times. Analysis is currently in progress.
- monitoring Sep 18, 2025, 09:40 PM UTC
We have implemented improvement measures and processing times should improve. We are closely monitoring the situation and will provide further updates as they become available.
- resolved Sep 18, 2025, 11:08 PM UTC
This incident has been resolved.
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