ABBYY incident

FlexiCapture Cloud US - Performance Degradation

Resolved after 6 hours 47 minutes, affecting US, on September 19, 2025.

resolved Sep 19, 2025, 08:05 PM UTC

All metrics have been stabilized and no new performance degradation issues have been reported. Thank you for your patience.

Started
Sep 19, 2025, 01:18 PM UTC
Resolved
Sep 19, 2025, 08:05 PM UTC
Duration
6h 47m
Detected by Pingoru
Sep 19, 2025, 01:18 PM UTC

Affected components

US

Update timeline

  1. investigating Sep 19, 2025, 01:18 PM UTC

    We are seeing an increased number of batches and you may experience slow processing times. We are currently investigating the issue, updates will be available shortly.

  2. monitoring Sep 19, 2025, 02:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 19, 2025, 03:44 PM UTC

    All metrics are stable and we are continuing to monitor the situation.

  4. resolved Sep 19, 2025, 08:05 PM UTC

    All metrics have been stabilized and no new performance degradation issues have been reported. Thank you for your patience.

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