Resolved after 10 hours 21 minutes, affecting Online Licensing Service, on September 17, 2025.
We are still actively working on the issue. We appreciate your patience.
Affected components
Update timeline
- investigating Sep 17, 2025, 10:00 AM UTC
We are currently investigating reports from customers across multiple products experiencing issues with applications that use our online licensing service. Affected applications may display a “Failed to communicate with the online licensing service” error. Our team is working to identify the root cause and restore normal service as quickly as possible.
- investigating Sep 17, 2025, 10:03 AM UTC
We are continuing to investigate this issue.
- investigating Sep 17, 2025, 10:51 AM UTC
We have restarted the related services. However, it is not solving the issue and deeper investigation is in progress.
- investigating Sep 17, 2025, 11:43 AM UTC
The investigation for the fix is still in progress.
- identified Sep 17, 2025, 05:03 PM UTC
The issue has been identified and we are actively working on fix implementation.
- identified Sep 17, 2025, 07:22 PM UTC
We are still actively working on the issue. We appreciate your patience.
- resolved Sep 17, 2025, 08:22 PM UTC
We have implemented a fix, and the system should now be fully operational.
Your product runs on more than ABBYY
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services