Xneelo Outage History

Started Oct 23, 2026, 02:57 PM UTC· resolved Oct 23, 2026, 03:07 PM UTC

1. investigating Oct 23, 2026, 03:07 PM UTC

   Summary: We are currently experiencing an issue where all credit/debit card payments are unavailable. As a direct result, new domain registrations via the xneelo Control Panel cannot be processed at this time. EFT (Electronic Funds Transfer) payments remain fully operational and can be used as an alternative payment method while we investigate the issue. Impacted: Orders, Payments

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Started Oct 22, 2026, 09:20 AM UTC· resolved Oct 22, 2026, 10:06 AM UTC

1. resolved Oct 22, 2026, 10:06 AM UTC

   Invoices within the new xneelo Control Panel are currently not loading. Customers with a konsoleH account can view their invoices in the konsoleH Control Panel as an alternative. Our engineers are actively investigating and working to resolve the issue We apologise for any inconvenience caused Impacted: xneelo Control Panel

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Started Oct 22, 2026, 07:47 AM UTC· resolved Oct 28, 2026, 11:53 AM UTC

1. investigating Oct 22, 2026, 07:47 AM UTC

   On 21 October 2026, the PHP Foundation announced two critical security vulnerabilities (CVE-2026-109618 and CVE-2026-109619) affecting PHP-based websites worldwide, including those hosted by xneelo. Xneelo responded quickly. Before the official patches were released, we put additional recommended protections in place to reduce the risk of exploitation. Our web application firewall running on all managed servers prevented compromise via one of the known published exploits. As soon as the security updates became available, we applied them across all of our hosting servers. Although the updates protect your website against these vulnerabilities, we cannot rule out the possibility that a website may have been compromised before the updates were applied. **What you can do** As a precaution, we recommend that you: - Review your CMS administrator accounts and installed plugins or extensions for anything you don't recognise. - Check your website files for unfamiliar or recently modified files, particularly in upload directories. - Change your website administrator and FTP passwords if you suspect unauthorised access, and enable two-factor authentication where available. - As a general precaution, update your website's CMS, plugins, themes and other software to the latest versions. If you notice unusual activity, investigate it promptly and have your web developer make the necessary changes.

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Started Oct 21, 2026, 09:44 AM UTC· resolved Oct 21, 2026, 02:52 PM UTC

1. identified Oct 21, 2026, 02:46 PM UTC

   https://xneelostatus.co.za/incidents/0ed579a6-f522-4f79-adf0-f0e153c37a09 Impacted: konsoleH, xneelo website

2. resolved Oct 22, 2026, 05:43 AM UTC

   The security patch has been applied successfully, and phpMyAdmin is accessible again via the xneelo Control Panel. Impacted: konsoleH

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Started Oct 21, 2026, 09:13 AM UTC· resolved Oct 21, 2026, 02:04 PM UTC

1. investigating Oct 21, 2026, 09:33 AM UTC

   We are currently experiencing an issue with SMS two-factor authentication. Customers may not receive the verification codes needed to sign in. Our team is investigating and working to restore the service as quickly as possible. We apologise for the inconvenience and will update this notice as more information becomes available. Impacted: konsoleH, xneelo Control Panel

2. monitoring Oct 21, 2026, 01:15 PM UTC

   SMS two-factor authentication is working again. Our team is monitoring the service to ensure it remains stable. We apologise for the inconvenience and thank you for your patience. Impacted: konsoleH, xneelo Control Panel

3. resolved Oct 21, 2026, 02:04 PM UTC

   The SMS two-factor authentication service is functioning as expected. This incident is now resolved. Impacted: konsoleH, xneelo Control Panel

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Started Oct 19, 2026, 07:21 AM UTC· resolved Oct 21, 2026, 08:40 AM UTC

1. identified Oct 20, 2026, 10:12 AM UTC

   The konsoleH File Manager launcher issue has been resolved, and the File Manager is accessible via konsoleH. We are still experiencing issues with the SiteBuilder launcher in both konsoleH and the xneelo Control Panel. We are actively engaging with our third-party SiteBuilder providers to resolve the issue as soon as possible. We apologise for any inconvenience caused and will provide further updates as more information becomes available. Impacted: konsoleH, SiteBuilder

2. identified Oct 20, 2026, 02:49 PM UTC

   The konsoleH File Manager launcher issue has been resolved, and the File Manager is accessible via konsoleH. We are still experiencing issues with the SiteBuilder launcher in both konsoleH and the xneelo Control Panel. We are actively engaging with our third-party SiteBuilder providers to resolve the issue as soon as possible. We apologise for any inconvenience caused and will provide further updates as more information becomes available. Impacted: konsoleH, SiteBuilder

3. resolved Oct 21, 2026, 08:40 AM UTC

   We are pleased to confirm that the Site Builder launcher is accessible again. Thank you for your patience while we restored this service Impacted: konsoleH, SiteBuilder

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Started Oct 12, 2026, 09:44 AM UTC· resolved Oct 13, 2026, 03:14 PM UTC

1. resolved Oct 13, 2026, 03:14 PM UTC

   We are pleased to confirm that the issue affecting outgoing email delivery has been resolved. Queued emails are now processing successfully, though delivery may still be delayed while the remaining backlog clears. Thank you for your patience. Impacted: Managed Hosting - Email

2. resolved Oct 16, 2026, 08:42 AM UTC

   We are pleased to confirm that the issue affecting outgoing email delivery has been resolved. Queued emails are now processing successfully, though delivery may still be delayed while the remaining backlog clears. Thank you for your patience. Impacted: Managed Hosting - Email

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Started Oct 06, 2026, 01:47 PM UTC· resolved Oct 12, 2026, 06:19 AM UTC

1. resolved Oct 12, 2026, 06:19 AM UTC

   All websites and email services on the affected server remain stable. Systems are running normally, and this issue is now resolved. Impacted: Web Hosting

2. resolved Oct 18, 2026, 02:34 AM UTC

   All websites and email services on the affected server remain stable. Systems are running normally, and this issue is now resolved. Impacted: Web Hosting

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Started Sep 30, 2026, 08:16 AM UTC· resolved Oct 01, 2026, 08:18 AM UTC

1. resolved Oct 01, 2026, 08:18 AM UTC

   We are currently experiencing an issue affecting specific domain registrations. At this time, all new domain registrations, transfers and updates are temporarily unavailable. .co.za, .org.za and .net.za domain extensions are unaffected. Our external domain provider is actively investigating the root cause and working to restore full domain functionality as quickly as possible. Impacted: Domain administration, Orders

2. resolved Oct 03, 2026, 06:37 AM UTC

   We are currently experiencing an issue affecting specific domain registrations. At this time, all new domain registrations, transfers and updates are temporarily unavailable. .co.za, .org.za and .net.za domain extensions are unaffected. Our external domain provider is actively investigating the root cause and working to restore full domain functionality as quickly as possible. Impacted: Domain administration, Orders

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Started Sep 29, 2026, 06:36 PM UTC· resolved Sep 29, 2026, 06:53 PM UTC

1. resolved Sep 29, 2026, 06:53 PM UTC

   We are currently experiencing intermittent issues with our Live Chat platform. Customers might experience delays or issues while trying to contact us on our Live Chat platform as well as not being able to receive responses on Live Chat. Please get in touch with us at [email protected] if you are unable to successfully connect with us on Live Chat. Impacted: Customer support

2. resolved Sep 30, 2026, 07:02 PM UTC

   We are currently experiencing intermittent issues with our Live Chat platform. Customers might experience delays or issues while trying to contact us on our Live Chat platform as well as not being able to receive responses on Live Chat. Please get in touch with us at [email protected] if you are unable to successfully connect with us on Live Chat. Impacted: Customer support

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Started Sep 14, 2026, 01:34 PM UTC· resolved Sep 28, 2026, 01:28 PM UTC

1. resolved Sep 28, 2026, 01:28 PM UTC

   We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated. Impacted: Web Hosting

2. resolved Sep 29, 2026, 01:24 PM UTC

   We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated. Impacted: Web Hosting

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Started Sep 12, 2026, 12:50 PM UTC· resolved Sep 18, 2026, 09:19 AM UTC

1. resolved Sep 18, 2026, 09:19 AM UTC

   The impact of the DDoS attack has been resolved by our networking team, and international connectivity to websites on the server has been restored Impacted: Web Hosting

2. resolved Sep 18, 2026, 09:19 AM UTC

   The impact of the DDoS attack has been resolved by our networking team, and international connectivity to websites on the server has been restored Impacted: Web Hosting

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Started Sep 10, 2026, 10:13 AM UTC· resolved Sep 10, 2026, 04:34 PM UTC

1. resolved Sep 10, 2026, 04:34 PM UTC

   The impact of the DDoS attack has been resolved by our networking team, and connectivity to hosting tools in the xneelo Control Panel and konsoleH is fully restored. We are continuing to monitor network traffic closely to ensure ongoing stability. Impacted: konsoleH, xneelo Control Panel

2. resolved Oct 01, 2026, 06:58 AM UTC

   The impact of the DDoS attack has been resolved by our networking team, and connectivity to hosting tools in the xneelo Control Panel and konsoleH is fully restored. We are continuing to monitor network traffic closely to ensure ongoing stability. Impacted: konsoleH, xneelo Control Panel

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Started Sep 09, 2026, 12:08 AM UTC· resolved Sep 14, 2026, 08:41 AM UTC

1. resolved Sep 14, 2026, 08:41 AM UTC

   Attending: Product team Summary: The Fresh/Live Chat service is currently unavailable, and our team is currently investigating the issue. Symptoms: Fresh/Live Chat will be inaccessible. Impacted: Customer support

2. resolved Oct 30, 2026, 10:11 AM UTC

   Attending: Product team Summary: The Fresh/Live Chat service is currently unavailable, and our team is currently investigating the issue. Symptoms: Fresh/Live Chat will be inaccessible. Impacted: Customer support

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Started Sep 02, 2026, 09:02 AM UTC· resolved Sep 02, 2026, 09:31 AM UTC

1. resolved Sep 02, 2026, 09:31 AM UTC

   We are aware of intermittent connectivity issues affecting hosting tools in the xneelo Control Panel. Our Engineers are investigating the issue. Impacted: xneelo Control Panel

2. resolved Oct 15, 2026, 07:08 AM UTC

   We are aware of intermittent connectivity issues affecting hosting tools in the xneelo Control Panel. Our Engineers are investigating the issue. Impacted: xneelo Control Panel

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Started Sep 01, 2026, 07:46 AM UTC· resolved Sep 02, 2026, 12:43 PM UTC

1. resolved Sep 02, 2026, 12:43 PM UTC

   Our engineers have made changes to the server to address the degraded performance and the webmail service is accessible again. Impacted: Webmail

2. resolved Sep 18, 2026, 08:37 AM UTC

   Our engineers have made changes to the server to address the degraded performance and the webmail service is accessible again. Impacted: Webmail

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Started Aug 25, 2026, 12:57 PM UTC· resolved Aug 26, 2026, 02:58 PM UTC

1. resolved Aug 26, 2026, 02:58 PM UTC

   The fix applied by our engineers has resolved this issue. Impacted: Managed Hosting - Email

2. resolved Aug 28, 2026, 01:59 PM UTC

   The fix applied by our engineers has resolved this issue. Impacted: Managed Hosting - Email

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Started Aug 24, 2026, 04:40 PM UTC· resolved Aug 24, 2026, 04:58 PM UTC

1. resolved Aug 24, 2026, 04:58 PM UTC

   Website and emails hosted on this server will experience intermittent connectivity or downtime. Our engineers are investigating the matter. Impacted: Web Hosting

2. resolved Sep 29, 2026, 12:42 PM UTC

   Website and emails hosted on this server will experience intermittent connectivity or downtime. Our engineers are investigating the matter. Impacted: Web Hosting

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Started Aug 18, 2026, 10:24 AM UTC· resolved Aug 19, 2026, 01:00 PM UTC

1. resolved Aug 19, 2026, 01:00 PM UTC

   We are experiencing degraded access into the customer cloud dashboard. There are intermitted failures when attempting Single Sign On. This is affecting a handful of customers. This is currently being investigated.

2. resolved Sep 18, 2026, 08:25 AM UTC

   We are experiencing degraded access into the customer cloud dashboard. There are intermitted failures when attempting Single Sign On. This is affecting a handful of customers. This is currently being investigated.

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Started Aug 17, 2026, 12:44 PM UTC· resolved Aug 17, 2026, 08:37 PM UTC

1. resolved Aug 17, 2026, 08:37 PM UTC

   We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated. Impacted: Web Hosting

2. resolved Sep 18, 2026, 08:24 AM UTC

   We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated. Impacted: Web Hosting

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Started Aug 13, 2026, 06:03 PM UTC· resolved Aug 14, 2026, 04:22 PM UTC

1. resolved Aug 14, 2026, 04:22 PM UTC

   We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated. Impacted: Web Hosting

2. resolved Aug 17, 2026, 06:40 AM UTC

   We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated. Impacted: Web Hosting

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Started Aug 13, 2026, 12:30 PM UTC· resolved Aug 13, 2026, 08:18 PM UTC

1. resolved Aug 13, 2026, 08:18 PM UTC

   Our engineers have identified the root cause of the issue and have released a patch. All upgrades and new hosting orders are operating as expected. Impacted: Orders, Internal Account Transfers, Restructures

2. resolved Sep 28, 2026, 06:23 AM UTC

   Our engineers have identified the root cause of the issue and have released a patch. All upgrades and new hosting orders are operating as expected. Impacted: Orders, Internal Account Transfers, Restructures

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Started Aug 12, 2026, 05:49 PM UTC· resolved Aug 17, 2026, 12:55 PM UTC

1. resolved Aug 17, 2026, 12:55 PM UTC

   Testing shows the OTP functionality via SMS has been restored, We are continuing to monitor the situation Impacted: konsoleH, xneelo Control Panel

2. resolved Aug 24, 2026, 02:04 PM UTC

   Testing shows the OTP functionality via SMS has been restored, We are continuing to monitor the situation Impacted: konsoleH, xneelo Control Panel

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Started Aug 12, 2026, 02:18 PM UTC· resolved Aug 13, 2026, 01:43 PM UTC

1. resolved Aug 13, 2026, 01:43 PM UTC

   We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated.

2. resolved Aug 17, 2026, 06:39 AM UTC

   We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated.

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Started Aug 12, 2026, 01:26 AM UTC· resolved Sep 09, 2026, 01:10 AM UTC

1. resolved Sep 10, 2026, 01:30 PM UTC

   This incident is now resolved following continued monitoring. Email service is confirmed to be functioning normally. Customers affected by this incident can expect a detailed incident report tomorrow, Friday, 11 September. Impacted: Managed Hosting - Email

2. resolved Oct 06, 2026, 05:34 AM UTC

   This incident is now resolved following continued monitoring. Email service is confirmed to be functioning normally. Customers affected by this incident can expect a detailed incident report tomorrow, Friday, 11 September. Impacted: Managed Hosting - Email

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