Resolved after 5 days 8 hours, affecting xneelo service, on September 9, 2026.
Attending: Product team Summary: The Fresh/Live Chat service is currently unavailable, and our team is currently investigating the issue. Symptoms: Fresh/Live Chat will be inaccessible. Impacted: Customer support
Affected components
Update timeline
- resolved Sep 14, 2026, 08:41 AM UTC
Attending: Product team Summary: The Fresh/Live Chat service is currently unavailable, and our team is currently investigating the issue. Symptoms: Fresh/Live Chat will be inaccessible. Impacted: Customer support
- resolved Oct 30, 2026, 10:11 AM UTC
Attending: Product team Summary: The Fresh/Live Chat service is currently unavailable, and our team is currently investigating the issue. Symptoms: Fresh/Live Chat will be inaccessible. Impacted: Customer support
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