Xneelo incident
konsoleH File Manager, and SiteBuilder not launching in both control panels
Resolved after 2 days 1 hour, affecting xneelo service, on October 19, 2026.
We are pleased to confirm that the Site Builder launcher is accessible again. Thank you for your patience while we restored this service Impacted: konsoleH, SiteBuilder
Affected components
Update timeline
- identified Oct 20, 2026, 10:12 AM UTC
The konsoleH File Manager launcher issue has been resolved, and the File Manager is accessible via konsoleH. We are still experiencing issues with the SiteBuilder launcher in both konsoleH and the xneelo Control Panel. We are actively engaging with our third-party SiteBuilder providers to resolve the issue as soon as possible. We apologise for any inconvenience caused and will provide further updates as more information becomes available. Impacted: konsoleH, SiteBuilder
- identified Oct 20, 2026, 02:49 PM UTC
The konsoleH File Manager launcher issue has been resolved, and the File Manager is accessible via konsoleH. We are still experiencing issues with the SiteBuilder launcher in both konsoleH and the xneelo Control Panel. We are actively engaging with our third-party SiteBuilder providers to resolve the issue as soon as possible. We apologise for any inconvenience caused and will provide further updates as more information becomes available. Impacted: konsoleH, SiteBuilder
- resolved Oct 21, 2026, 08:40 AM UTC
We are pleased to confirm that the Site Builder launcher is accessible again. Thank you for your patience while we restored this service Impacted: konsoleH, SiteBuilder
Your product runs on more than Xneelo
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services