Xneelo incident

Degraded federation into customer cloud dashboard

Resolved after 1 day 2 hours, affecting xneelo service, on August 18, 2026.

resolved Sep 18, 2026, 08:25 AM UTC

We are experiencing degraded access into the customer cloud dashboard. There are intermitted failures when attempting Single Sign On. This is affecting a handful of customers. This is currently being investigated.

Started
Aug 18, 2026, 10:24 AM UTC
Resolved
Aug 19, 2026, 01:00 PM UTC
Duration
1d 2h
Detected by Pingoru
Aug 18, 2026, 10:24 AM UTC

Affected components

xneelo service

Update timeline

  1. resolved Aug 19, 2026, 01:00 PM UTC

    We are experiencing degraded access into the customer cloud dashboard. There are intermitted failures when attempting Single Sign On. This is affecting a handful of customers. This is currently being investigated.

  2. resolved Sep 18, 2026, 08:25 AM UTC

    We are experiencing degraded access into the customer cloud dashboard. There are intermitted failures when attempting Single Sign On. This is affecting a handful of customers. This is currently being investigated.

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