Xneelo incident

Slow webmail response times for domain hosted in Johannesburg

Resolved after 1 day 4 hours, affecting xneelo service, on September 1, 2026.

resolved Sep 18, 2026, 08:37 AM UTC

Our engineers have made changes to the server to address the degraded performance and the webmail service is accessible again. Impacted: Webmail

Started
Sep 01, 2026, 07:46 AM UTC
Resolved
Sep 02, 2026, 12:43 PM UTC
Duration
1d 4h
Detected by Pingoru
Sep 01, 2026, 07:46 AM UTC

Affected components

xneelo service

Update timeline

  1. resolved Sep 02, 2026, 12:43 PM UTC

    Our engineers have made changes to the server to address the degraded performance and the webmail service is accessible again. Impacted: Webmail

  2. resolved Sep 18, 2026, 08:37 AM UTC

    Our engineers have made changes to the server to address the degraded performance and the webmail service is accessible again. Impacted: Webmail

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