Pleo Outage History
Pleo is up right nowPingoru has recorded 39 incidents for Pleo: 38 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 336 of 720 (47%) |
| May 2026 | 1 | 166 of 744 (22%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 3 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 122 of 720 (17%) |
| October 2026 | 1 | 7 of 542 (1%) |
Incidents, newest first
Minor October 20, 2026 TPP outage impacting Pleo Open Banking capabilities (PIS and VRP) 6h 35m 💰 E-money Account
Started Oct 20, 2026, 06:10 AM UTC· resolved Oct 20, 2026, 12:45 PM UTC
- identified Oct 20, 2026, 06:10 AM UTC
TPP outage impacting Pleo capabilities on Payment initiation through Open Banking rails
- investigating Oct 20, 2026, 07:00 AM UTC
Active engagement with TPP
- monitoring Oct 20, 2026, 10:00 AM UTC
TPP fix deployment
- resolved Oct 20, 2026, 12:45 PM UTC
The incident has been fully addressed. We apologise for any inconvenience caused.
Minor September 10, 2026 Instant top-up option for Sweden 5d 2h 💰 E-money Account
Started Sep 10, 2026, 12:54 PM UTC· resolved Sep 15, 2026, 03:09 PM UTC
- investigating Sep 10, 2026, 12:54 PM UTC
We are currently investigating an issue with instant funding in Sweden. Please use standard bank transfer to top up your account without delay. We appreciate your patience while we work on a fix.
- investigating Sep 11, 2026, 08:59 AM UTC
We are experiencing issues with AutoGiro collections and automated top-up rules in Sweden. To avoid funding delays, please top up using standard manual bank transfer. We are actively working to resolve this.
- investigating Sep 15, 2026, 11:56 AM UTC
We are experiencing issues with AutoGiro collections and automated top-up rules in Sweden. To avoid funding delays, please top up using standard manual bank transfer. We are actively working to resolve this.
- resolved Sep 15, 2026, 03:09 PM UTC
We have found the root cause and instant funding in Sweden should be back to normal. Thank you for your patience
Minor July 15, 2026 SCA Issues with 3rd Party 2h 30m 💳 Transactions
Started Jul 15, 2026, 08:15 AM UTC· resolved Jul 15, 2026, 10:45 AM UTC
- investigating Jul 15, 2026, 08:15 AM UTC
Customers may experience intermittent transaction failures during the impact period. Mastercard teams are actively investigating this issue and will provide and update as soon as possible.
- investigating Jul 15, 2026, 09:07 AM UTC
We are seeing that traffic for SCA appears to have recovered. Mastercard has not yet confirmed the incident as resolved, so you may still experience intermittent transaction failures. We are continuing to monitor the incident closely.
- monitoring Jul 15, 2026, 09:33 AM UTC
We are seeing that traffic for SCA has recovered as of 11:00 CEST. We are continuing to monitor to ensure that the incident has been resolved.
- resolved Jul 15, 2026, 10:45 AM UTC
SCA traffic has recovered as of 11:00 CEST and transactions are no longer impacted.
Minor May 7, 2026 Identified: SMS delivery issues affecting some users 6d 22h 📬 Sign up, 📱 Mobile application, Card
Started May 07, 2026, 08:38 AM UTC· resolved May 14, 2026, 06:48 AM UTC
- investigating May 07, 2026, 08:38 AM UTC
We are currently investigating reports of SMS messages not being delivered to some users. This may affect actions that require SMS verification, including: - Viewing cards - Creating new cards - Onboarding new users Our team is actively investigating the root cause. We will provide an update as soon as we have more information.
- investigating May 07, 2026, 09:17 AM UTC
Investigating: SMS Delivery Issues We are currently investigating reports of SMS messages not being delivered to some users. This may affect actions that require SMS verification, including: - Viewing cards - Creating new cards - Onboarding new users Our team is actively investigating the root cause. We will provide an update as soon as we have more information.
- identified May 08, 2026, 08:06 AM UTC
We have confirmed that our SMS provider is experiencing degraded service which prevents some users from getting SMS codes and they are actively trying to resolve this. We are monitoring the situation closely. As a workaround for affected users we suggest they follow this guide (https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method) to change their authentication method to an authenticator app.
- identified May 11, 2026, 11:25 AM UTC
We are experiencing an issue with our SMS provider, which prevents customers in Sweden, Denmark and Norway from receiving SMS messages. This is being worked on with the highest priority. In the meantime for affected customers the recommendation is to switch to TOTP with an authenticator app as outlined by this article (https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method)
- identified May 12, 2026, 11:28 AM UTC
SMS verification is unavailable in Sweden, Norway and Italy. Switch to TOTP via an authenticator app. Mobile users: update and restart the app. Learn how "Learn how": https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method (link to article)
- resolved May 14, 2026, 06:48 AM UTC
Issues have been resolved
Minor April 20, 2026 Login issues on Pleo web app 17m Web application, Fetch: Forward to Pleo, 📱 Mobile application, Reimbursements and 4 more
Started Apr 20, 2026, 01:30 PM UTC· resolved Apr 20, 2026, 01:47 PM UTC
- investigating Apr 20, 2026, 01:30 PM UTC
We are currently experiencing an issue preventing users from logging in to the Pleo web app. Our team is working with the highest priority to resolve this.
- investigating Apr 20, 2026, 01:33 PM UTC
We are currently experiencing an issue preventing users from logging in to the Pleo web app. Our team is working with the highest priority to resolve this.
- investigating Apr 20, 2026, 01:36 PM UTC
We are currently experiencing an issue preventing users from logging in to the Pleo web app. Our team is working with the highest priority to resolve this. Customers should still be able to access the mobile app.
- resolved Apr 20, 2026, 01:47 PM UTC
The issue has been solved, access to the Pleo web app has been restored.
Minor April 1, 2026 Increase in fake SMS messages 18d 6h
Started Apr 01, 2026, 04:46 PM UTC· resolved Apr 19, 2026, 10:54 PM UTC
No vendor updates were posted for this incident.
Minor March 27, 2026 Customers may experience issues viewing, updating, and seeing card details. 2h 40m Card
Started Mar 27, 2026, 09:04 AM UTC· resolved Mar 27, 2026, 11:44 AM UTC
- investigating Mar 27, 2026, 09:04 AM UTC
We are seeing degraded performance related to card management and are investigating the issue.
- investigating Mar 27, 2026, 09:38 AM UTC
We’re analysing the degraded performance in card management and are investigating with high priority. We’ll share updates as soon as we have more information.
- monitoring Mar 27, 2026, 10:00 AM UTC
We’ve stabilised our core systems, and we’re continuing to monitor closely.
- resolved Mar 27, 2026, 11:44 AM UTC
The issue impacting card management has been resolved and customers should no longer see errors. We’ll continue to monitor closely.
Minor March 6, 2026 Issues viewing cards have been resolved 1h 41m Card
Started Mar 06, 2026, 08:01 AM UTC· resolved Mar 06, 2026, 09:43 AM UTC
- identified Mar 06, 2026, 08:01 AM UTC
An issue is preventing some users from seeing their cards details and activating cards in the Pleo web app. Users can access card functionality in the mobile app. Our team is actively investigating and working on a fix.
- resolved Mar 06, 2026, 09:43 AM UTC
We have resolved the issue that was preventing users from viewing their active cards in the web page. Cards are now displaying correctly for all users. We apologize for the inconvenience caused.
Minor February 24, 2026 Issues opening the mobile app on Android devices 1h 55m 📱 Mobile application
Started Feb 24, 2026, 10:07 AM UTC· resolved Feb 24, 2026, 12:03 PM UTC
- investigating Feb 24, 2026, 10:07 AM UTC
We have identified a small issue whereby some Android device users on the latest version of the mobile app may have difficulties opening it.
- resolved Feb 24, 2026, 12:03 PM UTC
A fix (v26.9.0) has been released to the Google Play store. We will continue to monitor rollout to ensure affected users are no longer experiencing these issues. We are grateful for your patience during this time and apologise for any inconvenience this may have caused.
Minor February 12, 2026 Degraded performance of the mobile and web apps 5h 22m Web application, 📱 Mobile application, Card
Started Feb 12, 2026, 09:08 AM UTC· resolved Feb 12, 2026, 02:31 PM UTC
- investigating Feb 12, 2026, 09:08 AM UTC
We're currently investigating degraded performance in the mobile and web apps.
- investigating Feb 12, 2026, 09:32 AM UTC
We're currently investigating degraded performance in the mobile and web apps.
- investigating Feb 12, 2026, 10:51 AM UTC
Some online card transaction verifications may fail (3D-Secure). We are looking into this as a priority.
- monitoring Feb 12, 2026, 11:18 AM UTC
We’ve applied changes to address the issue, and performance has improved. We remain attentive to the situation.
- monitoring Feb 12, 2026, 11:30 AM UTC
We continue to monitor.
- resolved Feb 12, 2026, 02:31 PM UTC
We've confirmed that the service degradation is now resolved
Minor February 5, 2026 Investigating issues with Accounting System Exports 6d 18h
Started Feb 05, 2026, 03:10 PM UTC· resolved Feb 12, 2026, 09:39 AM UTC
- investigating Feb 05, 2026, 03:10 PM UTC
We are currently investigating an issue affecting expense exports to external accounting systems. Users may encounter errors when attempting to sync transactions.
- monitoring Feb 06, 2026, 08:05 AM UTC
We have rolled out a fix the errors users encountered when exporting to external systems. We will continue to closely monitor the area.
- resolved Feb 12, 2026, 09:39 AM UTC
We have solved this issue for our customers, please get in contact if you continue to see an issue.
Minor February 5, 2026 Mobile app is not loading user data 39m 📱 Mobile application, Card
Started Feb 05, 2026, 12:26 PM UTC· resolved Feb 05, 2026, 01:05 PM UTC
- investigating Feb 05, 2026, 12:26 PM UTC
We are currently investigating an issue affecting our mobile app where user data is not loading properly after login. Users may experience empty or partially loaded screens, with limited access to features such as card details, expenses, and profile information.
- monitoring Feb 05, 2026, 12:45 PM UTC
We identified and resolved an issue affecting our mobile app where user data was not loading properly after login. We are now monitoring the situation to confirm the fix is working for all users.
- resolved Feb 05, 2026, 01:05 PM UTC
We identified and resolved an issue affecting our mobile app where user data was not loading properly after login.
Minor January 30, 2026 Invoices page not loading for some customers 1h 56m Invoices
Started Jan 30, 2026, 10:42 AM UTC· resolved Jan 30, 2026, 12:38 PM UTC
- identified Jan 30, 2026, 10:42 AM UTC
Some customers are unable to access the Invoices page. We have identified the issue and are working on a fix.
- monitoring Jan 30, 2026, 11:21 AM UTC
We believe the issue is resolved, but are continuing to monitor the situation.
- resolved Jan 30, 2026, 12:38 PM UTC
The issue has been resolved
Minor January 28, 2026 Reimbursement Processing Issue (Delays/Failures) 16h 4m Reimbursements, Expense Creation
Started Jan 28, 2026, 03:15 PM UTC· resolved Jan 29, 2026, 07:20 AM UTC
- investigating Jan 28, 2026, 03:15 PM UTC
We’re currently experiencing an issue affecting reimbursements. Some requests may be delayed or not processed as expected
- resolved Jan 29, 2026, 07:20 AM UTC
Reimbursements and Expense Creation are back online
Minor January 27, 2026 Login and cards in web and mobile applications is functional again 2h 28m Web application, 📬 Sign up, 📱 Mobile application, Card
Started Jan 27, 2026, 07:43 AM UTC· resolved Jan 27, 2026, 10:11 AM UTC
- identified Jan 27, 2026, 07:43 AM UTC
We are currently experiencing issues with sending SMS. During resolution users may experience problems logging in, or viewing card and payment details. Please bear with us while we resolve them
- identified Jan 27, 2026, 07:58 AM UTC
We are currently experiencing issues with sending SMS. During resolution users may experience problems logging in or viewing card and payment details for both the web and mobile app. Please bear with us while we resolve them.
- identified Jan 27, 2026, 08:07 AM UTC
We're fixing a technical issue affecting the Web and Mobile apps. No data or funds are at risk.
- monitoring Jan 27, 2026, 09:23 AM UTC
We resolved an issue that impacted login and using cards that should now be functional again
- resolved Jan 27, 2026, 10:11 AM UTC
After monitoring we are seeing authentication flows working as normal again, closing this incident.
Notice January 25, 2026 Application Performance Issues 7h 9m
Started Jan 25, 2026, 04:29 AM UTC· resolved Jan 25, 2026, 11:38 AM UTC
No vendor updates were posted for this incident.
Minor January 15, 2026 Privacy Plugin blocking esential services on the web application 11d 18h Web application
Started Jan 15, 2026, 02:36 PM UTC· resolved Jan 27, 2026, 09:26 AM UTC
- identified Jan 15, 2026, 02:36 PM UTC
We have identified that privacy plugins, specifically Privacy Badger, block some of the services we rely on since their last release. We're working on a more long-term solution, but there is a temporary workaround customers can use by whitelisting our pleo domain pleo.io: http://pleo.io/ in this (or similar) privacy plugin.
- monitoring Jan 15, 2026, 02:46 PM UTC
We're looking at implementing a more long-term solution. This seems to only affect a small subset of customer using these privacy plugins. With whitelisting pleo.io in the privacy plugin, the app should be functional until the long-term solution is in place.
- resolved Jan 27, 2026, 09:26 AM UTC
We're working on a long-term solution in the background
Notice December 18, 2025 PR created to listen to the correct service 8m
Started Dec 18, 2025, 01:03 PM UTC· resolved Dec 18, 2025, 01:11 PM UTC
No vendor updates were posted for this incident.
Major December 16, 2025 Card Payments Issues 1h 36m
Started Dec 16, 2025, 04:02 PM UTC· resolved Dec 16, 2025, 05:39 PM UTC
No vendor updates were posted for this incident.
Notice December 5, 2025 Chat and phone calls not working due to upstream provider 18m
Started Dec 05, 2025, 09:23 AM UTC· resolved Dec 05, 2025, 09:41 AM UTC
No vendor updates were posted for this incident.
Minor December 2, 2025 Sporadic errors across the platform related to user management 2h 53m
Started Dec 02, 2025, 11:24 AM UTC· resolved Dec 02, 2025, 02:18 PM UTC
No vendor updates were posted for this incident.
Minor December 1, 2025 Some users had trouble logging in, or experienced degraded performance 44m
Started Dec 01, 2025, 10:39 AM UTC· resolved Dec 01, 2025, 11:23 AM UTC
No vendor updates were posted for this incident.
Minor November 27, 2025 Issues submitting out‑of‑pocket expenses 3d 23h
Started Nov 27, 2025, 11:42 AM UTC· resolved Dec 01, 2025, 11:00 AM UTC
No vendor updates were posted for this incident.
Minor November 25, 2025 Issues submissing out-of-pocket expenses 3h 34m
Started Nov 25, 2025, 09:54 AM UTC· resolved Nov 25, 2025, 01:28 PM UTC
No vendor updates were posted for this incident.
Minor November 20, 2025 Delay in card spends appearing in app 1h 14m
Started Nov 20, 2025, 12:07 PM UTC· resolved Nov 20, 2025, 01:22 PM UTC
No vendor updates were posted for this incident.