Resolved after 6 days 22 hours, affecting 📬 Sign up and 📱 Mobile application and 1 more, on May 7, 2026.
SMS verification is unavailable in Sweden, Norway and Italy. Switch to TOTP via an authenticator app. Mobile users: update and restart the app. Learn how "Learn how": https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method (link to article)
Affected components
Update timeline
- investigating May 07, 2026, 08:38 AM UTC
We are currently investigating reports of SMS messages not being delivered to some users. This may affect actions that require SMS verification, including: - Viewing cards - Creating new cards - Onboarding new users Our team is actively investigating the root cause. We will provide an update as soon as we have more information.
- investigating May 07, 2026, 09:17 AM UTC
Investigating: SMS Delivery Issues We are currently investigating reports of SMS messages not being delivered to some users. This may affect actions that require SMS verification, including: - Viewing cards - Creating new cards - Onboarding new users Our team is actively investigating the root cause. We will provide an update as soon as we have more information.
- identified May 08, 2026, 08:06 AM UTC
We have confirmed that our SMS provider is experiencing degraded service which prevents some users from getting SMS codes and they are actively trying to resolve this. We are monitoring the situation closely. As a workaround for affected users we suggest they follow this guide (https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method) to change their authentication method to an authenticator app.
- identified May 11, 2026, 11:25 AM UTC
We are experiencing an issue with our SMS provider, which prevents customers in Sweden, Denmark and Norway from receiving SMS messages. This is being worked on with the highest priority. In the meantime for affected customers the recommendation is to switch to TOTP with an authenticator app as outlined by this article (https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method)
- identified May 12, 2026, 11:28 AM UTC
SMS verification is unavailable in Sweden, Norway and Italy. Switch to TOTP via an authenticator app. Mobile users: update and restart the app. Learn how "Learn how": https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method (link to article)
- resolved May 14, 2026, 06:48 AM UTC
Issues have been resolved
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