Pleo incident

Degraded performance of the mobile and web apps

Resolved after 5 hours 22 minutes, affecting Web application and 📱 Mobile application and 1 more, on February 12, 2026.

monitoring Feb 12, 2026, 11:30 AM UTC

We continue to monitor.

Affected components

Web application📱 Mobile applicationCard

investigating Feb 12, 2026, 09:08 AM UTC

We're currently investigating degraded performance in the mobile and web apps.
investigating Feb 12, 2026, 09:32 AM UTC

We're currently investigating degraded performance in the mobile and web apps.
investigating Feb 12, 2026, 10:51 AM UTC

Some online card transaction verifications may fail (3D-Secure). We are looking into this as a priority.
monitoring Feb 12, 2026, 11:18 AM UTC

We’ve applied changes to address the issue, and performance has improved. We remain attentive to the situation.
monitoring Feb 12, 2026, 11:30 AM UTC

We continue to monitor.
resolved Feb 12, 2026, 02:31 PM UTC

We've confirmed that the service degradation is now resolved

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