Pleo incident

Privacy Plugin blocking esential services on the web application

Resolved after 11 days 18 hours, affecting Web application, on January 15, 2026.

monitoring Jan 15, 2026, 02:46 PM UTC

We're looking at implementing a more long-term solution. This seems to only affect a small subset of customer using these privacy plugins. With whitelisting pleo.io in the privacy plugin, the app should be functional until the long-term solution is in place.

Started
Jan 15, 2026, 02:36 PM UTC
Resolved
Jan 27, 2026, 09:26 AM UTC
Duration
11d 18h
Detected by Pingoru
Jan 15, 2026, 02:36 PM UTC

Affected components

Web application

Update timeline

  1. identified Jan 15, 2026, 02:36 PM UTC

    We have identified that privacy plugins, specifically Privacy Badger, block some of the services we rely on since their last release. We're working on a more long-term solution, but there is a temporary workaround customers can use by whitelisting our pleo domain pleo.io: http://pleo.io/ in this (or similar) privacy plugin.

  2. monitoring Jan 15, 2026, 02:46 PM UTC

    We're looking at implementing a more long-term solution. This seems to only affect a small subset of customer using these privacy plugins. With whitelisting pleo.io in the privacy plugin, the app should be functional until the long-term solution is in place.

  3. resolved Jan 27, 2026, 09:26 AM UTC

    We're working on a long-term solution in the background

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