Pleo incident

Mobile app is not loading user data

Resolved after 39 minutes, affecting 📱 Mobile application and Card, on February 5, 2026.

resolved Feb 05, 2026, 01:05 PM UTC

We identified and resolved an issue affecting our mobile app where user data was not loading properly after login.

Started
Feb 05, 2026, 12:26 PM UTC
Resolved
Feb 05, 2026, 01:05 PM UTC
Duration
39m
Detected by Pingoru
Feb 05, 2026, 12:26 PM UTC

Affected components

📱 Mobile applicationCard

Update timeline

  1. investigating Feb 05, 2026, 12:26 PM UTC

    We are currently investigating an issue affecting our mobile app where user data is not loading properly after login. Users may experience empty or partially loaded screens, with limited access to features such as card details, expenses, and profile information.

  2. monitoring Feb 05, 2026, 12:45 PM UTC

    We identified and resolved an issue affecting our mobile app where user data was not loading properly after login. We are now monitoring the situation to confirm the fix is working for all users.

  3. resolved Feb 05, 2026, 01:05 PM UTC

    We identified and resolved an issue affecting our mobile app where user data was not loading properly after login.

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