Otava Outage History
Otava degraded · 1 active incident View live status →Pingoru has recorded 55 incidents for Otava: 51 in the last 12 months and 16 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 74 of 720 (10%) |
| May 2026 | 4 | 384 of 744 (52%) |
| June 2026 | 8 | 470 of 720 (65%) |
| July 2026 | 8 | 469 of 744 (63%) |
| August 2026 | 2 | 240 of 744 (32%) |
| September 2026 | 6 | 244 of 720 (34%) |
| October 2026 | 7 | 424 of 542 (78%) |
Incidents, newest first
Minor October 22, 2026 IN1 Data Center Power Interruption - 10/22/26 –
Started Oct 22, 2026, 02:00 PM UTC· resolved Oct 22, 2026, 02:00 PM UTC
- resolved Oct 22, 2026, 05:43 PM UTC
At approximately 10:00 AM ET and again at 11:20 AM ET, the IN1 Data Center experienced power interruptions affecting the facility’s power distribution units (PDUs). The interruptions occurred when a facility vendor caused a power failure while performing break/fix maintenance work. The work has been suspended, and power has been restored. The environment is currently stable. We will provide additional updates as more information becomes available.
Notice October 18, 2026 OTAVA® Managed Endpoint (Automate) Outage - 10/18/26 16h 16m OTAVA Managed Endpoint
Started Oct 18, 2026, 07:57 PM UTC· resolved Oct 19, 2026, 12:14 PM UTC
- identified Oct 18, 2026, 07:57 PM UTC
OTAVA® engineers have identified the issue and are currently in the process of a providing the solution. Impact: Automate is experiencing a disruption in service where administrators may not be able to remotely manage their endpoints via controlcenter.newcloudnetworks.com. To resolve this issue, all Automate functionality may be unavailable between 4p-5p ET today, 10/18/26. If you have any questions or concerns regarding this outage, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- resolved Oct 19, 2026, 12:14 PM UTC
OTAVA® engineers have managed to solve the issue and ConnectWise Automate services have been restored. Administrators should now be able to remotely manage their endpoints via controlcenter.newcloudnetworks.com.
Critical October 11, 2026 Las Vegas (NV1) Otava Cloud Connect (OCC) Service Outage 21h 48m DRaaS powered by Veeam (OCC)
Started Oct 11, 2026, 05:42 PM UTC· resolved Oct 12, 2026, 03:31 PM UTC
- investigating Oct 11, 2026, 05:42 PM UTC
OTAVA® engineers are investigating an issue with LV OCC (backup-lv.otava.com). Clients will not be able to run backup copy jobs to this location until the issue is resolved.
- monitoring Oct 11, 2026, 09:08 PM UTC
The issue has been identified and steps have been taken to remediate it. We are now monitoring the healthy status of LV OCC. After a service provider rescan via the Properties wizard, backup copy jobs should begin running successfully again.
- resolved Oct 12, 2026, 03:31 PM UTC
This incident has been resolved.
Notice October 10, 2026 Ashburn (VA4) to Austin (AU1) - Transport circuit loss of redundancy - 10/10/2026 2d 19h Data Center Networking Infrastructure, Data Center Networking Infrastructure
Started Oct 10, 2026, 07:05 PM UTC· resolved Oct 13, 2026, 02:40 PM UTC
- identified Oct 10, 2026, 07:05 PM UTC
Ashburn (VA4) to Austin (AU1) - Transport circuit loss of redundancy - 10/10/2026 Start Time: 10/10/2026 at 10:00 AM ET Type: Loss of redundancy Service Impacting: No, the circuit gracefully failed over to the redundant circuit, but we are currently operating on a single circuit. Description: OTAVA® transport circuit provider is repairing the circuit between Ashburn (VA4) and Austin (AU1). If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- monitoring Oct 10, 2026, 09:24 PM UTC
The circuit provider implemented a fix, and we are monitoring the situation.
- resolved Oct 13, 2026, 02:40 PM UTC
This incident was resolved, back to normal power.
Major October 7, 2026 Indianapolis (IN1) - OTAVA® Cloud - Management Portal Disruption - 10/7/2026 4h 23m OTAVA Shared Cloud
Started Oct 07, 2026, 07:33 PM UTC· resolved Oct 07, 2026, 11:56 PM UTC
- investigating Oct 07, 2026, 07:33 PM UTC
OTAVA(R) Engineers are currently investigating the cause of the outage for https://vcd.us-nc1.otava.com. At this time, no VM workloads appear to be impacted, only the management portal. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- identified Oct 07, 2026, 07:50 PM UTC
Engineers have identified the issue and are working toward a resolution.
- monitoring Oct 07, 2026, 08:12 PM UTC
Access to the Otava Cloud management portal has been restored.
- resolved Oct 07, 2026, 11:56 PM UTC
This incident has been resolved.
Minor October 2, 2026 Las Vegas (NV1) - Internet Connectivity Degradation - 10/2/2026 2h 18m OTAVA Shared Cloud, OTAVA Private Cloud, Data Center Networking Infrastructure
Started Oct 02, 2026, 10:30 AM UTC· resolved Oct 02, 2026, 12:48 PM UTC
- identified Oct 02, 2026, 10:30 AM UTC
Description: We are currently investigating reports of intermittent internet connectivity degradation affecting customers hosted in our Las Vegas (NV1) shared cloud environment. Impact: During this time, tenants may experience increased network latency, packet loss, or brief connection resets when accessing services, virtual machines, and applications hosted in the Las Vegas shared cloud. For questions or assistance, don't hesitate to get in touch with OTAVA Support at [email protected] or (877) 740-5028, Option 3.
- resolved Oct 02, 2026, 12:48 PM UTC
This incident has been resolved. Our engineering team confirmed that internet connectivity metrics within the Las Vegas (NV1) shared cloud environment remained stable. If you have questions or need assistance, contact OTAVA Support at [email protected] or (877) 740-5028, Option 3.
Notice September 30, 2026 Ashburn (VA4) to Austin (AU1) - loss of redundancy - 09/29/2026 5d 4h Data Center Networking Infrastructure, Data Center Networking Infrastructure
Started Sep 30, 2026, 12:10 PM UTC· resolved Oct 05, 2026, 04:35 PM UTC
- investigating Sep 30, 2026, 12:10 PM UTC
Ashburn (VA4) to Austin (AU1) - loss of redundancy - 09/29/2026 Start Time: 09/29/2026 at 10:00 PM ET Type: Loss of redundancy Service Impacting: No, the circuit gracefully failed over to the redundant circuit, but we are currently operating on a single circuit. Description: OTAVA® Internet provider is in the process of fixing the disconnect between Ashburn (VA4) to Austin (AU1). If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- monitoring Sep 30, 2026, 05:43 PM UTC
The circuit provider implemented the fix; we are monitoring the circuit's stability.
- resolved Oct 05, 2026, 04:35 PM UTC
This incident is resolved.
Notice September 28, 2026 Ashburn (VA4) to Austin (AU1) connectivity - loss of redundancy - 09/28/2026 22h 56m Data Center Networking Infrastructure, Data Center Networking Infrastructure
Started Sep 28, 2026, 05:36 PM UTC· resolved Sep 29, 2026, 04:32 PM UTC
- identified Sep 28, 2026, 05:36 PM UTC
Ashburn (VA4) to Austin (AU1) connectivity - loss of redundancy - 09/28/2026 Start Time: 09/28/2026 at 10:00 AM ET Type: Loss of redundancy Service Impacting: No, the circuit gracefully failed over to the redundant circuit, but we are currently operating on a single circuit. Description: OTAVA® Internet provider is in the process of fixing the disconnect between Ashburn (VA4) to Austin (AU1). If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- identified Sep 28, 2026, 08:18 PM UTC
The primary service provider path is still down; the fiber cable was cut in Columbus. The provider dispatched the team to fix the problem The secondary service provider path is stable.
- monitoring Sep 28, 2026, 11:59 PM UTC
The primary service provider path is back online, brought into operational state. The secondary service provider path is stable.
- resolved Sep 29, 2026, 04:32 PM UTC
This incident has been resolved.
Major September 19, 2026 Indianapolis (IN1) OTAVA® DRaaS powered by Veeam (OCC) Service Disruption - 9/19/2026 5d 16h DRaaS powered by Veeam (OCC)
Started Sep 19, 2026, 05:53 PM UTC· resolved Sep 25, 2026, 10:01 AM UTC
- investigating Sep 19, 2026, 05:53 PM UTC
Service Impacting: Yes Description: OTAVA engineers are investigating an issue impacting DRaaS powered by Veeam (OCC) services in the Indianapolis (IN1) DC. Additional updates will be provided as more information becomes available. For any questions, please contact us via https://support.otava.com or by calling 877-740-5028, option 3.
- monitoring Sep 20, 2026, 07:19 AM UTC
Engineers have identified the root cause of the issue impacting DRaaS powered by Veeam (OCC) services in the Indianapolis (IN1) DC, and a fix has been successfully applied. The team is monitoring the environment to confirm stability and ensure services continue to operate normally.
- resolved Sep 25, 2026, 10:01 AM UTC
Update: The issue impacting DRaaS powered by Veeam (OCC) services in the Indianapolis (IN1) Data Center has been fully resolved. Engineers successfully identified the root cause and applied a fix. After monitoring, we confirmed the environment is stable, and all services have returned to normal operation.
Major September 9, 2026 Phoenix (PHX) OTAVA® Cloud Backup (OCB), Service Degraded - 9/9/2026 23h 39m DRaaS Powered by Veeam (OCC), OTAVA Cloud Backup, Backup for Microsoft 365
Started Sep 09, 2026, 04:14 PM UTC· resolved Sep 10, 2026, 03:54 PM UTC
- investigating Sep 09, 2026, 04:14 PM UTC
Service Impacting: Yes, Customers will not be able to send backups to PHX Cloud Connect and backup/copy jobs may fail. OTAVA® engineers are investigating an issue with the PHX OCB and OCC infrastructure. Clients may notice failure to connect to the service provider and backup jobs may fail. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- investigating Sep 09, 2026, 04:28 PM UTC
The Cloud Connect (OCC) and Microsoft 365 (M365) backup services are operational at this time. We are continuing to investigate Cloud Backup (OCB) failures.
- monitoring Sep 09, 2026, 05:28 PM UTC
A fix has been implemented and we are monitoring the results. All Phoenix OCB/OCC/M365 services are operational at this point.
- resolved Sep 10, 2026, 03:54 PM UTC
This incident has been resolved.
Major September 9, 2026 Denver (DEN2) OTAVA® DRaaS powered by Veeam (OCC) Service Degraded - 9/9/2026 1d 3h DRaaS powered by Veeam (OCC)
Started Sep 09, 2026, 09:41 AM UTC· resolved Sep 10, 2026, 12:49 PM UTC
- investigating Sep 09, 2026, 09:41 AM UTC
Service Impacting: Yes, Customers will not be able to access VSPC. OTAVA® engineers are investigating an issue with DEN2 VSPC, clients may notice failure to connect to the Service Provider. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- monitoring Sep 09, 2026, 11:48 AM UTC
Our team has identified the underlying issue and successfully implemented a fix. We are now seeing backup jobs start and run successfully. We will continue to monitor the environment to ensure stability.
- resolved Sep 10, 2026, 12:49 PM UTC
Resolved. OTAVA® engineers have successfully implemented a fix for the identified issue. Backup jobs are now completing successfully, and the environment is operating normally.
Minor September 7, 2026 Mid-Michigan (MM1) - Internet Connectivity Degradation - 9/7/2026 1d 23h OTAVA Shared Cloud
Started Sep 07, 2026, 02:51 PM UTC· resolved Sep 09, 2026, 02:00 PM UTC
- investigating Sep 07, 2026, 02:51 PM UTC
Service Impacting: Yes Description: We are currently investigating reports of intermittent internet connectivity degradation affecting customers hosted in our Mid-Michigan (MM1) shared cloud environment. Impact: During this time, tenants may experience increased network latency, packet loss, or brief connection resets when accessing services, virtual machines, and applications hosted in the (MM1) shared cloud. For questions or assistance, don't hesitate to get in touch with OTAVA Support at [email protected] or (877) 740-5028, Option 3.
- identified Sep 07, 2026, 03:15 PM UTC
Update: Our Networking Team has identified the root cause of the internet connectivity degradation affecting the Mid-Michigan (MM1) shared cloud environment. We are currently implementing a fix to restore normal network performance and stabilize routing. Tenants may begin to see improvements in latency and connection quality as these mitigations take effect. We will continue to monitor the network traffic closely and will provide the next update within 30 minutes.
- monitoring Sep 07, 2026, 03:37 PM UTC
Update: Our Networking Team has successfully implemented a fix to address the internet connectivity degradation affecting the Mid-Michigan (MM1) shared cloud environment. We are currently monitoring the environment to ensure the fix holds and that all services remain stable.
- resolved Sep 09, 2026, 02:00 PM UTC
This incident has been resolved. Our engineering team confirmed that all internet connectivity metrics within the Mid-Michigan (MM1) shared cloud environment remained stable for the last 24 hours. If you have questions or need assistance, contact OTAVA Support at [email protected] or (877) 740-5028, Option 3.
Notice August 12, 2026 Mid-Michigan (MM1) OTAVA® Data Center Networking Infrastructure Major Service Disruption – 08/12/2026 1d
Started Aug 12, 2026, 04:11 PM UTC· resolved Aug 13, 2026, 04:36 PM UTC
- identified Aug 12, 2026, 04:11 PM UTC
Start Time: August 12, 2026 End Time: Ongoing Type: Incident Service Impacting: Yes Description: OTAVA is currently investigating a network outage impacting the Mid-Michigan (MM1) data center. Customers may experience loss of network connectivity to services hosted within MM1. OTAVA engineers are actively engaged and working to restore connectivity. Additional updates will be provided as more information becomes available. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- monitoring Aug 12, 2026, 04:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2026, 04:36 PM UTC
This incident has been resolved.
Notice August 3, 2026 Ashburn (AB1) Router loss of redundancy - 07/30/2026 9d 6h Internet Backbone
Started Aug 03, 2026, 04:48 PM UTC· resolved Aug 12, 2026, 10:55 PM UTC
- investigating Aug 03, 2026, 04:48 PM UTC
Ashburn (AB1) Router loss of redundancy - 07/30/2026 Start Time: 07/30/2026 - 4:11 PM ET Service Impacting: No, the router failed over to its HA peer, but we are currently operating on a single device. Description: OTAVA® is investigating the cause of this loss of redundancy and has opened a ticket with the hardware vendor. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- identified Aug 03, 2026, 08:00 PM UTC
Update: The hardware vendor has identified a hardware failure and is shipping a replacement part.
- identified Aug 03, 2026, 08:21 PM UTC
The hardware vendor has identified a hardware failure and is shipping a replacement part.
- identified Aug 04, 2026, 10:09 PM UTC
Update: Replacement hardware has arrived and OTAVA is working with the datacenter staff to replace the failed component(s).
- identified Aug 05, 2026, 11:33 PM UTC
The failed hardware has been replaced and OTAVA Engineers are working to reapply the configuration and test functionality prior to returning the device to service.
- identified Aug 07, 2026, 07:17 PM UTC
Update: OTAVA engineers have been working to restore the device to service, but have since identified a hardware issue with the replacement device. The hardware vendor has been engaged and is sending another device.
- identified Aug 10, 2026, 03:58 PM UTC
Update: The replacement hardware is expected to arrive this morning.
- identified Aug 10, 2026, 10:11 PM UTC
Update: The replacement has arrived and OTAVA is working with datacenter staff to swap the hardware.
- identified Aug 11, 2026, 05:00 PM UTC
Update: The hardware has been swapped and OTAVA Engineers are now working to apply the configuration and test functionality prior to returning the device to service.
- monitoring Aug 11, 2026, 10:04 PM UTC
Update: The secondary router is now back in production. We will continue to monitor the device for the next 24 hours, at which time we will close this incident.
- resolved Aug 12, 2026, 10:55 PM UTC
This incident has been resolved.
Major July 26, 2026 Indianapolis (IN1) Management Connectivity Issues on GEN3 DRaaS powered by Veeam - 7/26/2026 2d 3h OTAVA Cloud Backup
Started Jul 26, 2026, 09:54 AM UTC· resolved Jul 28, 2026, 01:12 PM UTC
- identified Jul 26, 2026, 09:54 AM UTC
Service Impacting: Yes, jobs targeting IN1 GEN3 DPaaS. Description: We are currently investigating a management connectivity issue affecting IN1 GEN3 DPaaS, which has become unresponsive to management access. At this time, our team is assessing the cause of the issue and working to restore connectivity as quickly as possible. We will provide additional updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work to resolve this issue. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- identified Jul 26, 2026, 10:12 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 26, 2026, 10:13 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 26, 2026, 01:11 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 28, 2026, 04:44 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 28, 2026, 01:12 PM UTC
This incident has been resolved.
Minor July 19, 2026 AU (SC1) vCloud Degradation 3d 3h OTAVA Shared Cloud
Started Jul 19, 2026, 04:06 PM UTC· resolved Jul 22, 2026, 08:03 PM UTC
- investigating Jul 19, 2026, 04:06 PM UTC
OTAVA® engineers are investigating an issue clients may be experiencing with the Austin (SC1) vCloud website. Please contact support for any urgent issues that you may need assistance with. Updates will be provided as they become available.
- identified Jul 20, 2026, 05:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 21, 2026, 08:55 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 21, 2026, 08:55 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 22, 2026, 08:03 PM UTC
This incident has been resolved.
Notice July 18, 2026 OTAVA® Mid-Michigan (MM1) Data Center Utility Power Interruption - 7/18/26 1d Colocation Services (Power, Cooling)
Started Jul 18, 2026, 02:27 PM UTC· resolved Jul 19, 2026, 03:12 PM UTC
- investigating Jul 18, 2026, 02:27 PM UTC
OTAVA® Mid-Michigan (MM1) Data Center Utility Power Interruption - 7/18/26 Start Time: 7/18/26 - 9:14 AM ET End Time: 7/18/26 - 2:45 PM ET (Estimated Restoration) Type: Incident Service Impacting: No - The facility has been successfully transferred to backup generator power. All systems remain operational. Description: The OTAVA® Mid-Michigan Data Center has experienced a utility power interruption. At approximately 9:14 AM ET, the building was successfully transferred to backup generator power. The outage has been reported to Consumers Energy with a current estimated restoration time of 2:00 PM ET. Data center operational staff are actively monitoring the situation. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. MM1 - Mid-Michigan, MI - Building Systems
- investigating Jul 18, 2026, 02:30 PM UTC
We are continuing to investigate this issue.
- identified Jul 18, 2026, 06:58 PM UTC
OTAVA® Mid-Michigan (MM1) Data Center Utility Power Interruption - 7/18/26 Start Time: 7/18/26 - 9:14 AM ET End Time: 7/18/26 - 7:30 PM ET (Estimated Restoration - Updated) Type: Incident Service Impacting: No - The facility continues to operate on backup generator power. All systems remain operational. Description: This is an update to the ongoing utility power interruption at the OTAVA® Mid-Michigan Data Center. Consumers Energy has extended the estimated utility power restoration time to 7:30 PM ET on 7/18/26. The facility remains on backup generator power and all systems continue to operate normally. Data center operational staff are actively monitoring the situation. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. MM1 - Mid-Michigan, MI - Building Systems
- resolved Jul 19, 2026, 03:12 PM UTC
Start Time: 7/18/26 - 9:14 AM ET End Time: 7/18/26 - 9:14 PM ET Type: Incident - Resolved Service Impacting: No Description: Utility power has been restored at the OTAVA® Mid-Michigan Data Center. As of 9:14 PM ET on Saturday, July 18, 2026, the facility has been successfully transferred back to utility power. All systems are normal and fully operational. This incident is now resolved. We appreciate your patience during this event. If you have any questions or concerns, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. MM1 - Mid-Michigan, MI - Building Systems
Major July 17, 2026 Phoenix (PHX1) OTAVA® Private Cloud vCD Management Access Disruption - 7/17/2026 1h 18m OTAVA Private Cloud
Started Jul 17, 2026, 03:05 PM UTC· resolved Jul 17, 2026, 04:23 PM UTC
- investigating Jul 17, 2026, 03:05 PM UTC
Service Impacting: Yes Description: OTAVA engineers are investigating an issue impacting management access to vCD (VMware Cloud Director) in the Phoenix (PHX1) data center. Customers may experience difficulty accessing their organizations through vCD . Hosted workloads are not impacted at this time. Additional updates will be provided as more information becomes available. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- identified Jul 17, 2026, 04:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 17, 2026, 04:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 17, 2026, 04:23 PM UTC
This incident has been resolved.
Minor July 15, 2026 Indianapolis (IN1) OTAVA® Backup for Microsoft 365 (VBO) - Degraded Performance 17h 1m Backup for Microsoft 365
Started Jul 15, 2026, 09:03 PM UTC· resolved Jul 16, 2026, 02:05 PM UTC
- identified Jul 15, 2026, 09:03 PM UTC
OTAVA engineers are investigating an issue affecting scheduled Microsoft 365 backup jobs in the IN1 environment. Some jobs are not starting automatically as expected. To minimize backup delays, the affected jobs are being started manually while troubleshooting continues with Veeam Support. Additional updates will be provided as more information becomes available. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- resolved Jul 16, 2026, 02:05 PM UTC
OTAVA engineers have implemented a fix for the issue affecting scheduled Microsoft 365 backup jobs in the IN1 environment. Scheduled backup jobs are now starting automatically as expected, and manual intervention is no longer required. We have confirmed that the issue has been resolved and services are operating normally. We appreciate your patience while we worked to resolve this issue. If you have any questions or concerns regarding this incident, please get in touch with us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Minor July 15, 2026 Ann Arbor (AA2) OTAVA® Data Center Networking Infrastructure Degradation 12d 4h Data Center Networking Infrastructure
Started Jul 15, 2026, 03:16 PM UTC· resolved Jul 27, 2026, 08:01 PM UTC
- identified Jul 15, 2026, 03:16 PM UTC
Service Impacting: Yes Description: OTAVA engineers are investigating degraded performance affecting the Data Center Networking Infrastructure in Ann Arbor (AA2). Customers may experience intermittent connectivity or increased latency while the investigation is underway. Additional updates will be provided as more information becomes available. For questions or assistance, please contact OTAVA Support at [email protected] or (877) 740-5028, Option 3.
- monitoring Jul 15, 2026, 08:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 27, 2026, 08:01 PM UTC
This incident has been resolved.
Minor July 13, 2026 Mid-Michigan (MM1) OTAVA® DRaaS powered by Veeam (OCC) Service Disruption - 7/13/2026 21h 49m DRaaS powered by Veeam (OCC)
Started Jul 13, 2026, 11:34 PM UTC· resolved Jul 14, 2026, 09:23 PM UTC
- investigating Jul 13, 2026, 11:34 PM UTC
Service Impacting: Yes Description: OTAVA engineers are investigating an issue impacting DRaaS powered by Veeam (OCC) services in the Mid-Michigan (MM1) data center. The affected servers are being rebooted as part of the recovery efforts. Additional updates will be provided as more information becomes available. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- identified Jul 13, 2026, 11:34 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 14, 2026, 02:59 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Jul 14, 2026, 03:23 AM UTC
OTAVA engineers are investigating an issue impacting DRaaS powered by Veeam (OCC) services in the Mid-Michigan (MM1) data center. Cloud Connect jobs are currently failing, and a Severity 1 case has been opened with the vendor for further investigation.
- monitoring Jul 14, 2026, 07:54 AM UTC
The majority of DRaaS-powered by Veeam (OCC) jobs in the Mid-Michigan (MM1) data center are now completing successfully. A small number of jobs continue to experience failures. OTAVA engineers are working closely with the vendor to investigate these remaining issues and restore full service. Additional updates will be provided as more information becomes available.
- monitoring Jul 14, 2026, 07:55 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 14, 2026, 09:23 PM UTC
This incident has been resolved.
Notice July 3, 2026 Metro-Detroit (MD1)- Utility Power Disruption - 7/3/2026 2d 18h Colocation Services (Power, Cooling)
Started Jul 03, 2026, 11:12 PM UTC· resolved Jul 06, 2026, 05:20 PM UTC
- investigating Jul 03, 2026, 11:12 PM UTC
Start Time: 7/3/2026 - 6:15 PM ET End Time: No restoration estimate at this time. Type: Utility Disruption Service Impacting: No - Due to the redundant nature of the design, no impact is expected. Description: At 6:15 PM we experienced a utility power disruption at the MD1 data center. Power was successfully transferred to generator power. DTE does not have a utility restoration estimate at this time. We have staff monitoring the situation. We will provide updates once utility power has been restored. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- resolved Jul 06, 2026, 05:20 PM UTC
Utility power has been restored. All systems have returned to normal operation.
Major June 30, 2026 Indianapolis (IN1) Management Connectivity Issues on GEN3 DPaaS - 6/30/2026 10h 41m OTAVA Cloud Backup
Started Jun 30, 2026, 08:56 AM UTC· resolved Jun 30, 2026, 07:38 PM UTC
- identified Jun 30, 2026, 08:56 AM UTC
Service Impacting: Yes, jobs targeting IN1 GEN3 DPaaS. Description: We are currently investigating a management connectivity issue affecting IN1 GEN3 DPaaS, which has become unresponsive to management access. At this time, our team is assessing the cause of the issue and working to restore connectivity as quickly as possible. We will provide additional updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work to resolve this issue. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- resolved Jun 30, 2026, 07:38 PM UTC
The incident has been resolved, and jobs are functioning as expected.
Minor June 29, 2026 Denver (DEN2) - Otava® Cloud Infrastructure - Compute IOM - 06/29/2025 6d 22h OTAVA Shared Cloud
Started Jun 29, 2026, 05:15 PM UTC· resolved Jul 06, 2026, 03:36 PM UTC
- identified Jun 29, 2026, 05:15 PM UTC
Start Time: 06/29/2026 at 8:30AM ET Type: Loss of Redundancy - Compute IOM Service Impacting: No, due to the redundant nature of the chassis connectivity, no service impact is expected. Description: OTAVA® Internet provider is in the process of fixing the disconnect between Ashburn (VA4) to Austin (AU1). If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- resolved Jul 06, 2026, 03:36 PM UTC
This incident has been resolved.
Notice June 24, 2026 Ashburn (VA4) to Austin (AU1) - Loss of Redundancy - 06/24/2026 2d 1h Internet Backbone
Started Jun 24, 2026, 11:40 PM UTC· resolved Jun 27, 2026, 12:55 AM UTC
- monitoring Jun 24, 2026, 11:40 PM UTC
Start Time: 06/24/2026 at 8:30AM ET Type: Loss of Redundancy Service Impacting: No, the circuit gracefully failed over to the redundant circuit, but we are currently operating on a single circuit. Description: OTAVA® Internet provider is in the process of fixing the disconnect between Ashburn (VA4) to Austin (AU1). If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- monitoring Jun 25, 2026, 12:11 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 27, 2026, 12:55 AM UTC
The ISP has confirmed that there was a fiber cut. The circuit has been repaired and is back in service.