Resolved after 16 hours 16 minutes, affecting OTAVA Managed Endpoint, on October 18, 2026.
OTAVA® engineers have managed to solve the issue and ConnectWise Automate services have been restored. Administrators should now be able to remotely manage their endpoints via controlcenter.newcloudnetworks.com.
Affected components
Update timeline
- identified Oct 18, 2026, 07:57 PM UTC
OTAVA® engineers have identified the issue and are currently in the process of a providing the solution. Impact: Automate is experiencing a disruption in service where administrators may not be able to remotely manage their endpoints via controlcenter.newcloudnetworks.com. To resolve this issue, all Automate functionality may be unavailable between 4p-5p ET today, 10/18/26. If you have any questions or concerns regarding this outage, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- resolved Oct 19, 2026, 12:14 PM UTC
OTAVA® engineers have managed to solve the issue and ConnectWise Automate services have been restored. Administrators should now be able to remotely manage their endpoints via controlcenter.newcloudnetworks.com.
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