Resolved after 9 days 6 hours, affecting Internet Backbone, on August 3, 2026.
Update: The secondary router is now back in production. We will continue to monitor the device for the next 24 hours, at which time we will close this incident.
Affected components
Update timeline
- investigating Aug 03, 2026, 04:48 PM UTC
Ashburn (AB1) Router loss of redundancy - 07/30/2026 Start Time: 07/30/2026 - 4:11 PM ET Service Impacting: No, the router failed over to its HA peer, but we are currently operating on a single device. Description: OTAVA® is investigating the cause of this loss of redundancy and has opened a ticket with the hardware vendor. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- identified Aug 03, 2026, 08:00 PM UTC
Update: The hardware vendor has identified a hardware failure and is shipping a replacement part.
- identified Aug 03, 2026, 08:21 PM UTC
The hardware vendor has identified a hardware failure and is shipping a replacement part.
- identified Aug 04, 2026, 10:09 PM UTC
Update: Replacement hardware has arrived and OTAVA is working with the datacenter staff to replace the failed component(s).
- identified Aug 05, 2026, 11:33 PM UTC
The failed hardware has been replaced and OTAVA Engineers are working to reapply the configuration and test functionality prior to returning the device to service.
- identified Aug 07, 2026, 07:17 PM UTC
Update: OTAVA engineers have been working to restore the device to service, but have since identified a hardware issue with the replacement device. The hardware vendor has been engaged and is sending another device.
- identified Aug 10, 2026, 03:58 PM UTC
Update: The replacement hardware is expected to arrive this morning.
- identified Aug 10, 2026, 10:11 PM UTC
Update: The replacement has arrived and OTAVA is working with datacenter staff to swap the hardware.
- identified Aug 11, 2026, 05:00 PM UTC
Update: The hardware has been swapped and OTAVA Engineers are now working to apply the configuration and test functionality prior to returning the device to service.
- monitoring Aug 11, 2026, 10:04 PM UTC
Update: The secondary router is now back in production. We will continue to monitor the device for the next 24 hours, at which time we will close this incident.
- resolved Aug 12, 2026, 10:55 PM UTC
This incident has been resolved.
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