Indianapolis (IN1) Management Connectivity Issues on GEN3 DRaaS powered by Veeam - 7/26/2026

Update timeline

1. identified Jul 26, 2026, 09:54 AM UTC

   Service Impacting: Yes, jobs targeting IN1 GEN3 DPaaS. Description: We are currently investigating a management connectivity issue affecting IN1 GEN3 DPaaS, which has become unresponsive to management access. At this time, our team is assessing the cause of the issue and working to restore connectivity as quickly as possible. We will provide additional updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work to resolve this issue. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

2. identified Jul 26, 2026, 10:12 AM UTC

   We are continuing to work on a fix for this issue.

3. identified Jul 26, 2026, 10:13 AM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Jul 26, 2026, 01:11 PM UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring Jul 28, 2026, 04:44 AM UTC

   We are continuing to monitor for any further issues.

6. resolved Jul 28, 2026, 01:12 PM UTC

   This incident has been resolved.