Moveworks Outage History
Moveworks is up right nowPingoru has recorded 51 incidents for Moveworks: 49 in the last 12 months and 17 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 4 | 5 of 744 (1%) |
| June 2026 | 7 | 212 of 720 (29%) |
| July 2026 | 2 | 208 of 744 (28%) |
| August 2026 | 6 | 442 of 744 (59%) |
| September 2026 | 7 | 400 of 720 (56%) |
| October 2026 | 3 | 8 of 590 (1%) |
Incidents, newest first
Minor May 20, 2026 View permission feature in Setup is erroring out 1h 37m Moveworks Setup
Started May 20, 2026, 12:28 PM UTC· resolved May 20, 2026, 02:06 PM UTC
- identified May 20, 2026, 12:28 PM UTC
We have identified an issue where the **View Permission** feature in Setup is currently returning an error instead of the expected results. Our team is actively working on a fix and will keep you updated on the progress. We apologise for the inconvenience caused and appreciate your patience in the meantime.
- resolved May 20, 2026, 02:06 PM UTC
We are pleased to inform you that the issue with the View Permission feature in Setup has been resolved. The feature is now returning the expected results. We apologize for the inconvenience caused and thank you for your patience.
Minor May 19, 2026 User Identity Ingestion Failures 3h 24m Moveworks AI Assistant
Started May 19, 2026, 04:42 PM UTC· resolved May 19, 2026, 08:06 PM UTC
- identified May 19, 2026, 04:42 PM UTC
We are currently investigating an issue affecting User Identity Ingestion. Impacted customers may experience failures in user identity sync, which could affect AI Assistant access to new users dependent on up to date user data. Our engineering team has been engaged and is actively working toward a resolution. We will provide updates as more information becomes available.
- identified May 19, 2026, 05:51 PM UTC
We are continuing to investigate the issue affecting User Identity Ingestion. Our engineering team has identified that the failure occurs during the identity validation step when processing geocode information of users. Work is actively ongoing to resolve this. We will provide another update as soon as more information is available.
- resolved May 19, 2026, 08:06 PM UTC
This incident has been resolved. User Identity Ingestion is now functioning as expected and user identity sync has been restored for all affected customers. We apologize for any inconvenience this may have caused.
Critical May 12, 2026 Live Agent Chat Degradation 19m Live Agent Message Brokering
Started May 12, 2026, 08:35 PM UTC· resolved May 12, 2026, 08:55 PM UTC
- identified May 12, 2026, 08:35 PM UTC
We have identified an issue where Live Agent Chat is not functioning for some users. Affected users are unable to be handed off to a live agent and may encounter an error when attempting to do so. We apologize for the inconvenience and are actively working to resolve this. Updates will be provided as they become available.
- resolved May 12, 2026, 08:55 PM UTC
This incident has been resolved as of 1:45 PM PST. Live Agent Chat has been restored and is functioning as expected. We appreciate your patience and apologize for any inconvenience caused.
Major April 22, 2026 Embedded AI Assistant Degradation 1h Embedded AI Assistant
Started Apr 22, 2026, 04:43 PM UTC· resolved Apr 22, 2026, 05:44 PM UTC
- investigating Apr 22, 2026, 04:43 PM UTC
We are actively investigating an issue where some users are not seeing the Moveworks Embedded AI Assistant loading on their employee service portals or intranet sites. We appreciate your patience and will provide updates as our investigation progresses.
- identified Apr 22, 2026, 05:07 PM UTC
We have identified the issue and are currently pushing a fix. We will monitor closely and provide a further update once confirmed resolved. We appreciate your patience.
- resolved Apr 22, 2026, 05:44 PM UTC
We are pleased to confirm that the issue causing the Moveworks AI Assistant to not load on web pages has been fully resolved. We appreciate your patience and apologize for any inconvenience this may have caused.
Critical March 24, 2026 AI Assistant Outage on Microsoft Teams 3h 45m Microsoft Teams
Started Mar 24, 2026, 04:45 PM UTC· resolved Mar 24, 2026, 08:31 PM UTC
- investigating Mar 24, 2026, 04:45 PM UTC
We have identified an issue where users are currently unable to chat with the AI Assistant on Microsoft Teams. Our team is actively investigating the root cause and working to resolve this as quickly as possible. We appreciate your patience and will share updates as soon as more information becomes available.
- investigating Mar 24, 2026, 05:08 PM UTC
We currently suspect this may be related to a Microsoft Teams issue and are actively working with Microsoft to help drive resolution. We appreciate your patience and will share updates as soon as more information becomes available
- identified Mar 24, 2026, 05:27 PM UTC
Microsoft has now published a Service Health Advisory (TM1260604) related to this issue. We are continuing to monitor updates from Microsoft and will share further information as it becomes available. Please follow the Microsoft Service Health Advisory (TM1260604) for the latest updates and progress on resolution via the Microsoft 365 Service Health dashboard. We appreciate your patience and will share updates as soon as more information becomes available
- identified Mar 24, 2026, 05:55 PM UTC
Microsoft has shared that their monitoring has detected an increase in failures when users attempt to interact with bots. They are currently analyzing these failures to better understand the issue and determine next steps toward identifying the root cause. We appreciate your continued patience as Microsoft investigates and works toward resolution.
- identified Mar 24, 2026, 06:34 PM UTC
Microsoft continues to actively work on this issue. Please follow the Service Health Advisory (TM1260604) for the most up to date information and progress toward resolution.
- identified Mar 24, 2026, 07:02 PM UTC
Microsoft’s initial findings indicate that a portion of the infrastructure supporting bots in Microsoft Teams is operating in a degraded state. They are attempting to restart affected components and redirect traffic to healthy infrastructure to help mitigate the issue.
- monitoring Mar 24, 2026, 07:42 PM UTC
Based on our recent testing, the AI Assistant on Microsoft Teams is now functioning as expected. We will continue to closely monitor the situation and provide further updates if needed. We appreciate your continued patience as the situation stabilizes.
- resolved Mar 24, 2026, 08:31 PM UTC
This incident has been resolved.
Major March 18, 2026 AI Assistant Unresponsive in Microsoft Teams (App Store) 1h 10m Microsoft Teams
Started Mar 18, 2026, 04:40 PM UTC· resolved Mar 18, 2026, 05:50 PM UTC
- identified Mar 18, 2026, 04:40 PM UTC
We have identified an issue where the AI Assistant in the Microsoft Teams App Store is not responding to users. Our team is actively investigating and working to resolve this as quickly as possible. We appreciate your patience and will share updates as soon as more information becomes available
- identified Mar 18, 2026, 05:08 PM UTC
We have identified the root cause of the issue and are currently in the process of deploying a fix. Our team is actively pushing the necessary changes to restore full functionality for affected users. We will provide another update once the deployment is complete. Thank you for your continued patience.
- monitoring Mar 18, 2026, 05:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 18, 2026, 05:50 PM UTC
We’re pleased to confirm that the issue has been resolved. Thank you for your patience and continued support.
Major March 17, 2026 AI Assistant Outage 1h 6m
Started Mar 17, 2026, 06:30 AM UTC· resolved Mar 17, 2026, 07:36 AM UTC
- resolved Mar 17, 2026, 08:11 PM UTC
We identified and resolved an issue where some users experienced failed or missing responses while interacting with the Moveworks AI Assistant. During this time, the assistant may have been temporarily unresponsive or slower than expected. Our team quickly investigated the issue and implemented mitigations to restore normal service. We sincerely apologize for the inconvenience and appreciate your patience. Duration: 11:19 PM – 11:36 PM PST
Critical February 19, 2026 AI Assistant Outage in Gov Cloud 5m Moveworks AI Assistant
Started Feb 19, 2026, 04:40 PM UTC· resolved Feb 19, 2026, 04:45 PM UTC
- identified Feb 19, 2026, 04:40 PM UTC
We’re aware that some users may be experiencing difficulties accessing the AI Assistant in Gov Cloud. Our engineering team is actively investigating the issue and working on a resolution. We’ll provide updates as more information becomes available and appreciate your patience while we work to restore full service.
- resolved Feb 19, 2026, 04:45 PM UTC
This incident has been resolved
Minor February 12, 2026 Microsoft Teams Degradation 3h 50m Microsoft Teams
Started Feb 12, 2026, 04:26 AM UTC· resolved Feb 12, 2026, 08:17 AM UTC
- investigating Feb 12, 2026, 04:26 AM UTC
We are currently investigating an issue affecting some users who are unable to chat with the Moveworks AI Assistant in Microsoft Teams, although the bot remains reachable in other platforms. Customers are still receiving employee communications and notifications from the bot. We are actively working on a resolution and we will keep you posted with updates as we learn more. We sincerely apologize for the inconvenience caused.
- identified Feb 12, 2026, 05:25 AM UTC
We have received acknowledgment of the issue from Microsoft and are actively collaborating with them to resolve it. We will share further updates as we have more information.
- monitoring Feb 12, 2026, 06:12 AM UTC
A fix has been implemented by Microsoft for the issue, we are continuing to monitor the results.
- resolved Feb 12, 2026, 08:17 AM UTC
This incident has been resolved. The Service Health Advisory that you can look up in your M365 Admin center Service Health section is TM1230990.
Major February 4, 2026 Issues with AI Assistant responses 2h 33m Moveworks AI Assistant
Started Feb 04, 2026, 12:17 PM UTC· resolved Feb 04, 2026, 02:51 PM UTC
- monitoring Feb 04, 2026, 12:17 PM UTC
We noticed an issue where some users were experiencing delays in the response and few users did not get any response from the Assistant at all. We have put in a fix for the same and are monitoring the results.
- monitoring Feb 04, 2026, 01:35 PM UTC
At this time, we are still noticing some intermittent slowness, and our team continues to work on fully resolving the issue. We will provide further updates as soon as possible.
- monitoring Feb 04, 2026, 02:04 PM UTC
We appreciate your patience as our engineering team remains fully engaged and focused on restoring consistent performance. We will continue to monitor the situation closely and provide another update as more information becomes available. Thank you for your ongoing patience.
- monitoring Feb 04, 2026, 02:19 PM UTC
We have applied some fixes and are seeing improvements in the performance. We will continue to monitor the situation closely and provide another update as more information becomes available. We appreciate your patience and thank you for your ongoing support.
- resolved Feb 04, 2026, 02:51 PM UTC
This incident has been resolved as of 6:12 AM PST. We appreciate your patience.
Minor January 28, 2026 Notification Delays via AI Assistant 4h 20m Concierge, Triage, Employee Communications
Started Jan 28, 2026, 04:19 PM UTC· resolved Jan 28, 2026, 08:40 PM UTC
- investigating Jan 28, 2026, 04:19 PM UTC
We are currently investigating an issue where some users may be experiencing delays in notifications through the AI Assistant. This may impact ticketing, triage, employee comms, and other notifications. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience. We will provide updates as more information becomes available. Thank you for your understanding.
- monitoring Jan 28, 2026, 06:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 28, 2026, 08:40 PM UTC
This incident has been resolved. Thanks again for you patience and understanding.
Major January 21, 2026 SSO Login Issue Affecting My Moveworks Portal 1h 16m Paths Workspace, Moveworks Setup, Queries Workspace, Moveworks Documentation and 4 more
Started Jan 21, 2026, 04:46 PM UTC· resolved Jan 21, 2026, 06:02 PM UTC
- identified Jan 21, 2026, 04:46 PM UTC
We have identified an issue preventing users from signing in to the My Moveworks portal. This appears to be affecting customers who use Ping Identity for authentication. We sincerely apologize for the inconvenience and are actively working to resolve the issue. We will provide updates as more information becomes available.
- identified Jan 21, 2026, 05:04 PM UTC
We are now also observing that this issue is impacting customers using non Ping Identity SSO providers as well. Our engineering teams are continuing to investigate and remediate the root cause.
- monitoring Jan 21, 2026, 05:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 21, 2026, 06:02 PM UTC
The issue has been fully resolved, and users should now be able to sign in to the My Moveworks portal using SSO normally. If you continue to experience problems, please contact support.
Notice January 15, 2026 FAQ's not serving. –
Started Jan 15, 2026, 01:30 PM UTC· resolved Jan 15, 2026, 01:30 PM UTC
- resolved Jan 16, 2026, 06:57 AM UTC
We saw an issue around FAQ's not being served for users, we identified this issue and it stands fixed now.
Minor December 30, 2025 Intermittent Ticket Submission Failures 4h 24m Concierge
Started Dec 30, 2025, 09:35 PM UTC· resolved Dec 31, 2025, 02:00 AM UTC
- identified Dec 30, 2025, 09:35 PM UTC
We have identified an issue that is impacting some customers during ticket creation: although tickets are being created successfully, the process is failing when we attempt to fetch the ticket, resulting in the error “Unsupported Ticket type for reference ID …” and preventing the submission from completing. We apologize for the inconvenience this is causing, and our team is actively working on a fix to restore normal ticketing functionality as quickly as possible. Impacted Regions: US, EU, CA, AU
- resolved Dec 31, 2025, 02:00 AM UTC
Our engineering team has deployed a hot fix to resolve the issue affecting ticket submissions. The incident should now be resolved. We appreciate your patience and apologize for the inconvenience.
Notice December 17, 2025 Agent Studio Notify action Degradation –
Started Dec 17, 2025, 06:30 PM UTC· resolved Dec 17, 2025, 06:30 PM UTC
- resolved Dec 18, 2025, 05:43 AM UTC
Compound Actions which have Notify Action in them are failing, we have identified the root cause and have fixed the issue.
Major December 15, 2025 Issues accessing Roles & Permissions Management 46m Moveworks Setup
Started Dec 15, 2025, 05:23 PM UTC· resolved Dec 15, 2025, 06:10 PM UTC
- investigating Dec 15, 2025, 05:23 PM UTC
We are investigating an issue preventing the Roles and Permissions section from loading correctly. Currently, administrative users are unable to view or modify user access settings. Our engineering team is actively looking into the root cause. Impacted Regions: US, EU, CA, AU
- investigating Dec 15, 2025, 06:10 PM UTC
The issue affecting the Roles and Permissions section has been resolved. The service is now fully operational and functioning as expected.
- resolved Dec 15, 2025, 06:10 PM UTC
This incident has been resolved.
Critical November 18, 2025 AI Assistant Unresponsive in Microsoft Teams 2h 54m Microsoft Teams
Started Nov 18, 2025, 03:04 PM UTC· resolved Nov 18, 2025, 05:58 PM UTC
- investigating Nov 18, 2025, 03:04 PM UTC
We are currently investigating an issue where the AI Assistant within Microsoft Teams is not responding to users. Our engineering team is actively working to identify and resolve the root cause. We apologize for the inconvenience and appreciate your patience as we restore full service.
- monitoring Nov 18, 2025, 03:44 PM UTC
we’re now seeing improvements and confirm that the AI Assistant in Microsoft Teams is responding to users again. Our team continues to monitor the situation to ensure full stability and will provide further updates if necessary. Thank you for your patience.
- resolved Nov 18, 2025, 05:58 PM UTC
We’re pleased to inform you that the issue affecting interactions with AI Assistant in Microsoft Teams has now been resolved. According to Microsoft, the problem resulted from an unexpected spike in user traffic, which temporarily reduced availability of the service infrastructure. The advisory (reference TM1187642) is now marked as “Service Restored.” For further details or to track any future notices, feel free to follow the Microsoft service health advisory directly via the Microsoft 365 admin center. We apologize for any inconvenience this may have caused and thank you for your patience and understanding during this period.
Minor November 10, 2025 Forms Ingestion Failure 1d 3h Smart Forms
Started Nov 10, 2025, 03:54 PM UTC· resolved Nov 11, 2025, 07:27 PM UTC
- identified Nov 10, 2025, 03:54 PM UTC
We’ve identified an issue in our forms ingestion process. As a result, forms that are newly added or updated after 11/6 may not be appearing in the AI Assistant as expected. Our engineering team is actively working to resolve this issue. We will provide updates as soon as we have more information. We sincerely apologize for the inconvenience this may cause and thank you for your patience.
- identified Nov 10, 2025, 04:55 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 11, 2025, 07:27 PM UTC
This incident has been resolved. Thank you for your patience and we apologize for the inconvenience this may have caused.
Minor November 9, 2025 Live Agent Message Brokering Degradation After ServiceNow Zurich upgrade 183d 21h Live Agent Message Brokering
Started Nov 09, 2025, 11:38 PM UTC· resolved May 12, 2026, 08:41 PM UTC
- identified Nov 09, 2025, 11:38 PM UTC
We have identified an issue affecting Live Agent Message Brokering functionality following the ServiceNow Zurich upgrade. Users can initiate chats, and agents can respond, but user replies are not being received by agents. The issue currently impacts customers who have upgraded to Zurich. Our team is working with ServiceNow to identify the root cause and implement a fix. Updates will be shared as they become available. Impacted Regions: All
- identified Nov 13, 2025, 04:20 PM UTC
The ServiceNow team has identified the root cause of the issue affecting live chat functionality. They are actively working on a fix and will provide more details as soon as they become available.
- monitoring Nov 22, 2025, 02:48 AM UTC
ServiceNow has resolved the issue. A hotfix (ZP2 HF2) has been released. If you are impacted, please submit your entitlements using the link below to request access to the hotfix: https://support.servicenow.com/nav_to.do?uri=%2Fcom.glideapp.servicecatalog_cat_item_view.do%3Fsysparm_id%3De9c285831ba414101c8633f2cd4bcbfe
- monitoring Dec 02, 2025, 10:36 PM UTC
We have received confirmation that the same fix has been rolled into Zurich Patch 4(ZP4) which is scheduled to go live on December 5. Once ZP4 becomes available, feel free to upgrade to get the issue resolved.
- monitoring Feb 23, 2026, 07:34 AM UTC
We have noticed that this issue is also impacting the instances which are on Yokohama Patch 9, the fix for the same has been released in the Patch 10. Please refer to the below KB article from ServiceNow for more information. https://support.servicenow.com/nav_to.do?uri=%2Fkb%3Fid%3Dkb_article_view%26sysparm_article%3DKB2683059
- resolved May 12, 2026, 08:41 PM UTC
This incident has been resolved.
Minor November 5, 2025 Live Agent Message Brokering Degradation 6h 20m Live Agent Message Brokering, Embedded AI Assistant
Started Nov 05, 2025, 03:57 PM UTC· resolved Nov 05, 2025, 10:18 PM UTC
- investigating Nov 05, 2025, 03:57 PM UTC
We’re currently investigating an issue affecting our AI Assistants’ live agent message brokering feature. At this time, the issue appears to be isolated to live agent chats initiated through the Embedded AI Assistant. We’ll provide updates as soon as we have more information. Thank you for your patience.
- identified Nov 05, 2025, 04:35 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 05, 2025, 08:11 PM UTC
A fix has been implemented: we rolled back the changes that caused the issue and the service is now returning to normal. We are actively monitoring to ensure stability. Thanks again for your patience.
- resolved Nov 05, 2025, 10:18 PM UTC
This incident has been resolved.
Minor November 3, 2025 Access Redirect Issue at My Moveworks Portal 1h 17m Moveworks Setup, Moveworks Documentation, Support, Community
Started Nov 03, 2025, 05:16 PM UTC· resolved Nov 03, 2025, 06:34 PM UTC
- investigating Nov 03, 2025, 05:16 PM UTC
We’re currently experiencing an issue that is affecting My Moveworks Portal access for some users. When attempting to reach {mycompany}.moveworks.com, you may be automatically redirected to {mycompany}.moveworks.com/assistant. What we’re doing: Our team is actively investigating and working to resolve this issue as quickly as possible. In the meantime: Please use the alternate URL to access the portal: {mycompany}.moveworks.com/manage We apologize for the inconvenience and appreciate your patience. We will provide an update as soon as we have more information.
- monitoring Nov 03, 2025, 05:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 03, 2025, 06:34 PM UTC
This incident has been resolved.
Minor October 30, 2025 Agent Studio Degradation 47m Paths Workspace, Events Workspace
Started Oct 30, 2025, 04:09 PM UTC· resolved Oct 30, 2025, 04:57 PM UTC
- investigating Oct 30, 2025, 04:09 PM UTC
We are currently experiencing an issue in the Agent Studio where Event Triggered Paths are triggering correctly but the associated Path buttons are not appearing in chat. Our team is investigating the root cause and working to restore the functionality as quickly as possible. We will provide further updates shortly and appreciate your patience as we resolve this.
- identified Oct 30, 2025, 04:40 PM UTC
We’re currently rolling out a fix for the issue, thank you for your patience while we restore the functionality.
- resolved Oct 30, 2025, 04:57 PM UTC
This incident has been resolved. Thanks again for your patience.
Major October 27, 2025 AI Assistant Response Degradation in Microsoft Teams 2h 13m Microsoft Teams
Started Oct 27, 2025, 01:14 PM UTC· resolved Oct 27, 2025, 03:27 PM UTC
- investigating Oct 27, 2025, 01:14 PM UTC
We’re currently experiencing an issue where some users are facing failures or delays when interacting with the AI assistant. Our team is actively investigating and working to restore normal service as soon as possible. Thank you for your patience.
- investigating Oct 27, 2025, 01:15 PM UTC
We are continuing to investigate this issue.
- investigating Oct 27, 2025, 01:25 PM UTC
We’ve confirmed that the issue appears specific to customers using the AI assistant in Microsoft Teams. The assistant’s performance has stabilized, but our team is continuing to investigate the underlying cause. Thank you for your patience.
- monitoring Oct 27, 2025, 01:42 PM UTC
The AI Assistant’s performance has stabilized and we’re no longer seeing errors. We are continuing to monitor closely for any further issues. Thank you for your continued patience.
- resolved Oct 27, 2025, 03:27 PM UTC
This incident has been resolved.
Minor October 6, 2025 Forms Ingestion Degradation 14h 26m Smart Forms
Started Oct 06, 2025, 08:33 PM UTC· resolved Oct 07, 2025, 10:59 AM UTC
- investigating Oct 06, 2025, 08:33 PM UTC
We are currently investigating an issue affecting our form ingestion pipeline. As a result, some customers may notice that recent updates made to forms are not appearing in the AI Assistant. We sincerely apologize for any inconvenience and are working diligently to identify the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
- identified Oct 06, 2025, 10:10 PM UTC
The root cause has been identified, and we are actively deploying a fix. We’ll share updates as soon as the resolution is confirmed.
- identified Oct 07, 2025, 01:42 AM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 07, 2025, 10:59 AM UTC
This incident has been resolved. We appreciate your patience and cooperation while we worked to resolve this matter.
Major October 1, 2025 Insights Dashboards Unavailable 17m AI Assistant Insights
Started Oct 01, 2025, 08:09 PM UTC· resolved Oct 01, 2025, 08:26 PM UTC
- identified Oct 01, 2025, 08:09 PM UTC
We have identified an issue where users are encountering an error message: "Oops, there is something wrong. Please try again later." This problem occurs when attempting to load User Insights, Plugin Insights, and Raw Interactions under the Analytics section in My Moveworks Portal. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. Our team is actively investigating the root cause and is committed to restoring full service as quickly as possible. Impacted Regions : All Regions
- resolved Oct 01, 2025, 08:26 PM UTC
This incident has been resolved.