Resolved after 6 hours 20 minutes, affecting Live Agent Message Brokering and Embedded AI Assistant, on November 5, 2025.
A fix has been implemented: we rolled back the changes that caused the issue and the service is now returning to normal. We are actively monitoring to ensure stability. Thanks again for your patience.
Affected components
Update timeline
- investigating Nov 05, 2025, 03:57 PM UTC
We’re currently investigating an issue affecting our AI Assistants’ live agent message brokering feature. At this time, the issue appears to be isolated to live agent chats initiated through the Embedded AI Assistant. We’ll provide updates as soon as we have more information. Thank you for your patience.
- identified Nov 05, 2025, 04:35 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 05, 2025, 08:11 PM UTC
A fix has been implemented: we rolled back the changes that caused the issue and the service is now returning to normal. We are actively monitoring to ensure stability. Thanks again for your patience.
- resolved Nov 05, 2025, 10:18 PM UTC
This incident has been resolved.
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