Intermittent Error Responses in the Moveworks Assistant on EmployeeWorks Web App

Update timeline

1. identified Sep 28, 2026, 08:33 PM UTC

   We are investigating an issue affecting a small number of users of the Moveworks Assistant on the EmployeeWorks web app. Impacted users may receive the message "Looks like I am having some trouble responding to you now..." in response to their requests. The large majority of conversations are unaffected. Our engineering team has identified the component involved and is actively working on a fix. We will share another update as soon as remediation is underway or when we have more information. We apologize for the inconvenience and appreciate your patience.

2. identified Sep 28, 2026, 08:38 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Sep 28, 2026, 10:06 PM UTC

   Our engineering team has identified a likely cause of the intermittent error responses affecting a small number of users of the Moveworks Assistant on the EmployeeWorks web app. We applied a configuration change and we have not observed the error since then. We are continuing to monitor the results through the end of the day to confirm the issue is fully resolved. We will share another update once we have confirmed the fix or if we have more information.

4. resolved Sep 29, 2026, 01:23 AM UTC

   This incident has been resolved.