Moveworks incident
Duplicate Employee Communications Messages on Microsoft Teams
Resolved after 2 hours 47 minutes, affecting Employee Communications, on October 1, 2026.
We learned that some users also experienced intermittent delays and "thinking" messages in the Moveworks Assistant on Microsoft Teams due to the same underlying issue. We have now applied a mitigation and are actively monitoring the results. Thank you for your patience.
Affected components
Update timeline
- identified Oct 01, 2026, 06:17 PM UTC
We have identified an issue where some users are noticing duplication of Employee Communications campaign messages on Microsoft Teams. Messages continued to be delivered multiple times even after campaigns were cancelled, resulting in a degraded user experience. We sincerely apologize for the inconvenience.
- monitoring Oct 01, 2026, 07:38 PM UTC
We learned that some users also experienced intermittent delays and "thinking" messages in the Moveworks Assistant on Microsoft Teams due to the same underlying issue. We have now applied a mitigation and are actively monitoring the results. Thank you for your patience.
- resolved Oct 01, 2026, 09:05 PM UTC
This incident has been resolved as of 12:10 PM PST.
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