Moveworks incident
AI Assistant Response Degradation in Microsoft Teams
Resolved after 2 hours 13 minutes, affecting Microsoft Teams, on October 27, 2025.
The AI Assistant’s performance has stabilized and we’re no longer seeing errors. We are continuing to monitor closely for any further issues. Thank you for your continued patience.
Affected components
Update timeline
- investigating Oct 27, 2025, 01:14 PM UTC
We’re currently experiencing an issue where some users are facing failures or delays when interacting with the AI assistant. Our team is actively investigating and working to restore normal service as soon as possible. Thank you for your patience.
- investigating Oct 27, 2025, 01:15 PM UTC
We are continuing to investigate this issue.
- investigating Oct 27, 2025, 01:25 PM UTC
We’ve confirmed that the issue appears specific to customers using the AI assistant in Microsoft Teams. The assistant’s performance has stabilized, but our team is continuing to investigate the underlying cause. Thank you for your patience.
- monitoring Oct 27, 2025, 01:42 PM UTC
The AI Assistant’s performance has stabilized and we’re no longer seeing errors. We are continuing to monitor closely for any further issues. Thank you for your continued patience.
- resolved Oct 27, 2025, 03:27 PM UTC
This incident has been resolved.
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