Resolved after 4 hours 24 minutes, affecting Concierge, on December 30, 2025.
Our engineering team has deployed a hot fix to resolve the issue affecting ticket submissions. The incident should now be resolved. We appreciate your patience and apologize for the inconvenience.
Affected components
Update timeline
- identified Dec 30, 2025, 09:35 PM UTC
We have identified an issue that is impacting some customers during ticket creation: although tickets are being created successfully, the process is failing when we attempt to fetch the ticket, resulting in the error “Unsupported Ticket type for reference ID …” and preventing the submission from completing. We apologize for the inconvenience this is causing, and our team is actively working on a fix to restore normal ticketing functionality as quickly as possible. Impacted Regions: US, EU, CA, AU
- resolved Dec 31, 2025, 02:00 AM UTC
Our engineering team has deployed a hot fix to resolve the issue affecting ticket submissions. The incident should now be resolved. We appreciate your patience and apologize for the inconvenience.
Your product runs on more than Moveworks
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services