Resolved after 1 hour 16 minutes, affecting Paths Workspace and Moveworks Setup and 1 more, on January 21, 2026.
The issue has been fully resolved, and users should now be able to sign in to the My Moveworks portal using SSO normally. If you continue to experience problems, please contact support.
Affected components
Update timeline
- identified Jan 21, 2026, 04:46 PM UTC
We have identified an issue preventing users from signing in to the My Moveworks portal. This appears to be affecting customers who use Ping Identity for authentication. We sincerely apologize for the inconvenience and are actively working to resolve the issue. We will provide updates as more information becomes available.
- identified Jan 21, 2026, 05:04 PM UTC
We are now also observing that this issue is impacting customers using non Ping Identity SSO providers as well. Our engineering teams are continuing to investigate and remediate the root cause.
- monitoring Jan 21, 2026, 05:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 21, 2026, 06:02 PM UTC
The issue has been fully resolved, and users should now be able to sign in to the My Moveworks portal using SSO normally. If you continue to experience problems, please contact support.
Your product runs on more than Moveworks
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services