Moveworks incident
AI Assistant Unresponsive in Microsoft Teams (App Store)
Resolved after 1 hour 10 minutes, affecting Microsoft Teams, on March 18, 2026.
We’re pleased to confirm that the issue has been resolved. Thank you for your patience and continued support.
Affected components
Update timeline
- identified Mar 18, 2026, 04:40 PM UTC
We have identified an issue where the AI Assistant in the Microsoft Teams App Store is not responding to users. Our team is actively investigating and working to resolve this as quickly as possible. We appreciate your patience and will share updates as soon as more information becomes available
- identified Mar 18, 2026, 05:08 PM UTC
We have identified the root cause of the issue and are currently in the process of deploying a fix. Our team is actively pushing the necessary changes to restore full functionality for affected users. We will provide another update once the deployment is complete. Thank you for your continued patience.
- monitoring Mar 18, 2026, 05:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 18, 2026, 05:50 PM UTC
We’re pleased to confirm that the issue has been resolved. Thank you for your patience and continued support.
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