Resolved after 14 hours 26 minutes, affecting Smart Forms, on October 6, 2025.
This incident has been resolved. We appreciate your patience and cooperation while we worked to resolve this matter.
Affected components
Update timeline
- investigating Oct 06, 2025, 08:33 PM UTC
We are currently investigating an issue affecting our form ingestion pipeline. As a result, some customers may notice that recent updates made to forms are not appearing in the AI Assistant. We sincerely apologize for any inconvenience and are working diligently to identify the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
- identified Oct 06, 2025, 10:10 PM UTC
The root cause has been identified, and we are actively deploying a fix. We’ll share updates as soon as the resolution is confirmed.
- identified Oct 07, 2025, 01:42 AM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 07, 2025, 10:59 AM UTC
This incident has been resolved. We appreciate your patience and cooperation while we worked to resolve this matter.
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