Resolved after 19 minutes, affecting Live Agent Message Brokering, on May 12, 2026.
This incident has been resolved as of 1:45 PM PST. Live Agent Chat has been restored and is functioning as expected. We appreciate your patience and apologize for any inconvenience caused.
Affected components
Update timeline
- identified May 12, 2026, 08:35 PM UTC
We have identified an issue where Live Agent Chat is not functioning for some users. Affected users are unable to be handed off to a live agent and may encounter an error when attempting to do so. We apologize for the inconvenience and are actively working to resolve this. Updates will be provided as they become available.
- resolved May 12, 2026, 08:55 PM UTC
This incident has been resolved as of 1:45 PM PST. Live Agent Chat has been restored and is functioning as expected. We appreciate your patience and apologize for any inconvenience caused.
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