Clerk Outage History
Clerk is up right nowPingoru has recorded 64 incidents for Clerk: 62 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 11 of 720 (2%) |
| May 2026 | 7 | 15 of 744 (2%) |
| June 2026 | 5 | 4 of 720 (1%) |
| July 2026 | 6 | 5 of 744 (1%) |
| August 2026 | 3 | 3 of 744 (0%) |
| September 2026 | 4 | 67 of 720 (9%) |
| October 2026 | 2 | 325 of 552 (59%) |
Incidents, newest first
Minor October 21, 2026 Issues with Documentation "Ask AI" 1d 21h Ask AI
Started Oct 21, 2026, 11:50 PM UTC· resolved Oct 23, 2026, 09:37 PM UTC
- identified Oct 21, 2026, 11:50 PM UTC
We are investigating an issue with the Ask AI functionality in the Clerk Docs.
- resolved Oct 23, 2026, 09:37 PM UTC
The Ask AI functionality in Clerk docs has been restored.
Minor October 1, 2026 Dashboard increased latency 14h 45m Dashboard search, Dashboard, Dashboard analytics
Started Oct 01, 2026, 03:44 PM UTC· resolved Oct 02, 2026, 06:29 AM UTC
- investigating Oct 01, 2026, 04:10 PM UTC
We are investigating increased latency for the Clerk Dashboard!
- identified Oct 01, 2026, 04:25 PM UTC
Latency is back to normal. We have identified the issue and are actively working on fixing it.
- monitoring Oct 01, 2026, 06:34 PM UTC
We have implemented a fix for this incident and are monitoring to ensure the issue does not recur.
- resolved Oct 02, 2026, 06:29 AM UTC
The incident is now resolved
Minor September 28, 2026 Development instances only - Apple rejecting emails 21d 2h Email Delivery, Email delivery
Started Sep 28, 2026, 03:23 PM UTC· resolved Oct 19, 2026, 05:39 PM UTC
- identified Sep 28, 2026, 03:23 PM UTC
We discovered today that emails sent only from development instances to Apple email addresses (icloud.com, me.com) are being rejected by Apple. We have reached out to Apple to inquire further and are hoping for a swift resolution on their end. In the meantime, we recommend using test emails (https://clerk.com/docs/guides/development/testing/test-emails-and-phones#email-addresses) or an email address from a non-Apple domain to test/send emails from your development instances.
- resolved Oct 19, 2026, 05:39 PM UTC
Despite extensive efforts to reach out to Apple about this issue we still do not have a resolution from them. As this incident has been ongoing for over a month, we have decided to move towards displaying a warning message on sign in from development instance when apple emails are used to sign in and taking down this incident notification. We apologize for the inconvenience and genuinely hope that we hear back from Apple soon on this matter.
Minor September 16, 2026 Delays in webhook delivery 2h 49m Webhooks, Webhooks
Started Sep 16, 2026, 12:31 PM UTC· resolved Sep 16, 2026, 03:20 PM UTC
- identified Sep 16, 2026, 12:31 PM UTC
Currently there are delays for some customers in webhook delivery. The issue has been identified and we are working towards a resolution
- monitoring Sep 16, 2026, 01:24 PM UTC
A mitigation has been applied. Webhooks are being delivered at the normal pace. We continue monitoring
- resolved Sep 16, 2026, 01:39 PM UTC
All systems are working
- investigating Sep 16, 2026, 02:33 PM UTC
Delays in webhook deliveries for some customers
- monitoring Sep 16, 2026, 02:58 PM UTC
Webhook delivery is normal at the moment. We are closely monitoring
- resolved Sep 16, 2026, 03:20 PM UTC
All systems are functional
Minor September 4, 2026 Delayed email delivery to Microsoft (Outlook / Microsoft 365) recipients 4h 34m Email Delivery, Email delivery
Started Sep 04, 2026, 10:06 AM UTC· resolved Sep 04, 2026, 02:40 PM UTC
- investigating Sep 04, 2026, 10:06 AM UTC
We are seeing delays in email delivery for recipients on Microsoft-hosted mailboxes (Outlook.com, Hotmail, Microsoft 365). Affected emails, including one-time passcodes and verification links, may arrive late or require re-sending. Emails to other providers are delivering normally. We are working with our email provider to restore normal delivery.
- identified Sep 04, 2026, 11:37 AM UTC
We've found the cause. Emails to Microsoft-hosted mailboxes (Outlook.com, Hotmail, Microsoft 365) are being rate limited on the receiving side, and other email senders are seeing the same thing today. Emails are still accepted but some are delayed by several minutes while they're retried. Emails to all other providers are delivering normally. We're monitoring and will update when delivery times return to normal. If a code hasn't arrived, requesting a new one is the fastest workaround.
- monitoring Sep 04, 2026, 01:33 PM UTC
Delivery to Microsoft-hosted mailboxes returned to normal at about 12:40 UTC and delayed emails have been delivered. We are monitoring to confirm it stays that way.
- resolved Sep 04, 2026, 02:40 PM UTC
Delivery to Microsoft-hosted mailboxes has been normal since 12:40 UTC. All delayed emails were delivered. This incident is resolved.
Minor September 1, 2026 GCP incident in us-central1-b 3h 25m Authentication & User, Dashboard analytics
Started Sep 01, 2026, 03:48 PM UTC· resolved Sep 01, 2026, 07:13 PM UTC
- monitoring Sep 01, 2026, 03:48 PM UTC
GCP has several incidents open in us-central1 currently. We are proactively monitoring impact to customer traffic and have so far noted impact to analytics and some of our metrics. We will update shortly with further information.
- monitoring Sep 01, 2026, 04:13 PM UTC
Dashboard analytics have recovered and we're continuing to monitor for additional impact from the GCP incidents.
- monitoring Sep 01, 2026, 05:30 PM UTC
The path between our services and the database provider is currently impacted, leading to connection churn and elevated error rates.
- monitoring Sep 01, 2026, 05:49 PM UTC
We are noting recovery in the path between our services and the database provider, but latency and error rate are still elevated above baseline.
- monitoring Sep 01, 2026, 06:35 PM UTC
latency metrics have returned to baseline, and we're seeing recovery in error rates. We are continuing to monitor for any signs of resurgence and will update accordingly.
- resolved Sep 01, 2026, 07:13 PM UTC
Latency and error rates have held steady since the last update. We will re-open if there is a resurgence in errors or latency.
Minor August 31, 2026 Elevated API latency 1h 58m Dashboard search, Application "Go live", Webhooks, Email Delivery and 9 more
Started Aug 31, 2026, 01:42 PM UTC· resolved Aug 31, 2026, 03:40 PM UTC
- investigating Aug 31, 2026, 01:55 PM UTC
We are investigating elevated latency and intermittent timeouts affecting Clerk API requests. Some customers may experience slow responses when loading user and organization data. Our team is actively investigating and will share another update as soon as more information is available.
- identified Aug 31, 2026, 02:42 PM UTC
We identified elevated traffic affecting the Backend API and user-related requests, resulting in increased latency and intermittent failures. Mitigation has been applied, and we are monitoring its effect. We will provide another update as we confirm service stability.
- monitoring Aug 31, 2026, 03:22 PM UTC
Mitigation has been applied and API performance has stabilized. We've deployed additional safeguards and are monitoring to confirm continued stability.
- resolved Aug 31, 2026, 03:40 PM UTC
API performance has remained stable following mitigation. This incident has been resolved.
Minor August 4, 2026 Increased API latency and errors 36m Authentication & User
Started Aug 04, 2026, 11:03 PM UTC· resolved Aug 04, 2026, 11:40 PM UTC
- investigating Aug 04, 2026, 11:03 PM UTC
We are currently investigating an increase in latency and errors in our FAPI and BAPI services.
- identified Aug 04, 2026, 11:14 PM UTC
We've identified the issue with our upstream provider and are working on resolution.
- monitoring Aug 04, 2026, 11:29 PM UTC
Our upstream provider has applied a fix and we've seen latency and errors subside. We continue to monitor the situation.
- resolved Aug 04, 2026, 11:40 PM UTC
We've resolved the issue with our upstream provider.
Minor August 1, 2026 Increased error rate 55s Dashboard search, Application "Go live", Webhooks, Email Delivery and 15 more
Started Aug 01, 2026, 10:04 AM UTC· resolved Aug 01, 2026, 10:04 AM UTC
- identified Aug 01, 2026, 09:11 AM UTC
Elevated error rates in several services
- resolved Aug 01, 2026, 09:12 AM UTC
All systems are operational
- identified Aug 01, 2026, 10:04 AM UTC
Elevated error rate across all service
- resolved Aug 01, 2026, 10:04 AM UTC
All systems are operational
Minor July 31, 2026 Elevated error rate in domain provisioning 36m Application "Go live"
Started Jul 31, 2026, 12:23 PM UTC· resolved Jul 31, 2026, 01:00 PM UTC
- investigating Jul 31, 2026, 12:23 PM UTC
Elevated error rates when provision a custom domain. Existing live applications and sign-in/sign-up and sessions are not affected.
- identified Jul 31, 2026, 12:28 PM UTC
Domain provisioning is currently delayed due to degraded availability at a third-party infrastructure provider. Existing live applications and session/sign-in/sign-up traffic are not affected. Affected domains will provision automatically once the provider recovers. No action is needed on your side. We will update once resolved.
- monitoring Jul 31, 2026, 12:52 PM UTC
A fix has been implement by the downstream provider. We are closely monitoring.
- resolved Jul 31, 2026, 01:00 PM UTC
Custom domain provisioning is fully operational again
Minor July 16, 2026 Elevated API Errors 56m Dashboard search, Application "Go live", Webhooks, Email Delivery and 14 more
Started Jul 16, 2026, 01:04 PM UTC· resolved Jul 16, 2026, 02:01 PM UTC
- investigating Jul 16, 2026, 01:04 PM UTC
Reports of 429 error responses from API endpoints
- investigating Jul 16, 2026, 01:08 PM UTC
We're continuing to investigate.
- investigating Jul 16, 2026, 01:27 PM UTC
We're continuing to investigate.
- monitoring Jul 16, 2026, 01:45 PM UTC
We've deployed a fix and are seeing error rates decrease. We are monitoring.
- resolved Jul 16, 2026, 02:01 PM UTC
We have confirmed that error rates have returned to baseline.
Minor July 16, 2026 Increased latency on our APIs 1m Dashboard search, Multi-tenant authentication, Platform API, Authentication & User and 4 more
Started Jul 16, 2026, 07:56 AM UTC· resolved Jul 16, 2026, 07:58 AM UTC
- investigating Jul 16, 2026, 07:56 AM UTC
There is increased latency on our APIs. We are investigating.
- resolved Jul 16, 2026, 07:58 AM UTC
There was a service degradation on our caching layer that affected the latency of our APIs. The caching layer is back to normal and latency dropped to normal levels.
Minor July 12, 2026 Elevated errors while configuring domains 3h 31m Application "Go live"
Started Jul 12, 2026, 10:05 PM UTC· resolved Jul 13, 2026, 01:37 AM UTC
- monitoring Jul 12, 2026, 10:05 PM UTC
We are observing elevated errors while provisioning domains
- monitoring Jul 12, 2026, 11:10 PM UTC
The underlying issue has been resolved, a downstream provider incident. Domains which failed to be provisioned are now being reprocessed and succeeding. We are continuing to monitor.
- resolved Jul 13, 2026, 01:37 AM UTC
All domains have been processed from this incident.
Minor July 9, 2026 Elevated errors in Account Portal 5m Hosted UIs (Account Portal)
Started Jul 09, 2026, 08:38 PM UTC· resolved Jul 09, 2026, 08:43 PM UTC
- investigating Jul 09, 2026, 08:38 PM UTC
We are observing evaluated errors in account portal and actively investigating the source of the problem
- resolved Jul 09, 2026, 08:43 PM UTC
The underlying issue has been identified and the Account Portal is now fully functioning again.
Minor July 1, 2026 Delay in webhook delivery 14m Webhooks, Webhooks
Started Jul 01, 2026, 05:12 PM UTC· resolved Jul 01, 2026, 05:26 PM UTC
- investigating Jul 01, 2026, 05:12 PM UTC
We are investigating delays in webhook delivery. We have deployed mitigations and are continuing to monitor.
- resolved Jul 01, 2026, 05:26 PM UTC
We have identified the cause of the delays and our mitigations have been successful. We are continuing to monitor webhook delivery.
Minor June 18, 2026 SVGs are not loading properly 1h 57m Authentication & User, Hosted UIs (Account Portal)
Started Jun 18, 2026, 06:26 PM UTC· resolved Jun 18, 2026, 08:23 PM UTC
- investigating Jun 18, 2026, 06:26 PM UTC
SVGs are not loading properly, the team is investigating a fix
- monitoring Jun 18, 2026, 08:13 PM UTC
A fix has been deployed and we're seeing improved rates of resolution on the SVGs
- resolved Jun 18, 2026, 08:23 PM UTC
A fix has been published and confirmed it's now resolving SVGs correctly
Minor June 18, 2026 Dashboard analytics not loading properly 46m Dashboard, Dashboard analytics
Started Jun 18, 2026, 03:32 PM UTC· resolved Jun 18, 2026, 04:18 PM UTC
- investigating Jun 18, 2026, 03:43 PM UTC
Dashboard Overview page is not loading properly.
- identified Jun 18, 2026, 04:16 PM UTC
Issue identified
- monitoring Jun 18, 2026, 04:17 PM UTC
A fix has been implemented, we are currently monitoring the affected services.
- resolved Jun 18, 2026, 04:18 PM UTC
Services are up and running.
Minor June 15, 2026 Elevated errors on Platform-API 9m Platform API
Started Jun 15, 2026, 03:17 PM UTC· resolved Jun 15, 2026, 03:26 PM UTC
- investigating Jun 15, 2026, 03:17 PM UTC
Elevated errors were observed in platform API when communicating with an upstream service
- resolved Jun 15, 2026, 03:26 PM UTC
Systems are fully operational
- monitoring Jun 15, 2026, 03:30 PM UTC
Issue identified. We are monitoring
Minor June 12, 2026 Elevated errors or delays for Clerk application going live 40m Application "Go live"
Started Jun 12, 2026, 02:48 PM UTC· resolved Jun 12, 2026, 03:29 PM UTC
- identified Jun 12, 2026, 02:48 PM UTC
An upstream provider has a partial outage. Errors or delays might be encountered when a Clerk application goes live. We are monitoring the situation.
- monitoring Jun 12, 2026, 03:13 PM UTC
A fix has been implemented by the upstream provider. We are monitoring the results
- resolved Jun 12, 2026, 03:29 PM UTC
All systems are operational
Minor June 9, 2026 Analytics API I/O timeouts 40m Dashboard analytics
Started Jun 09, 2026, 09:56 PM UTC· resolved Jun 09, 2026, 10:37 PM UTC
- investigating Jun 09, 2026, 09:56 PM UTC
Endpoints that use analytics (such as dashboard charts) are encountering timeouts. We are investigating.
- monitoring Jun 09, 2026, 10:11 PM UTC
We've mitigated a connection issue with the Analytics API and are now monitoring.
- resolved Jun 09, 2026, 10:37 PM UTC
For about 30 minutes 50% of requests to our Analytics service failed due to a broken database connection. We have remediated the issue and will deploy improved connection-healing to further harden this service.
Minor May 28, 2026 Elevated Errors in APIs 1h 16m Dashboard, Dashboard analytics
Started May 28, 2026, 07:16 PM UTC· resolved May 28, 2026, 08:32 PM UTC
- investigating May 28, 2026, 07:16 PM UTC
We are investigating elevated level of internal errors in APIs.
- monitoring May 28, 2026, 07:30 PM UTC
We have deployed a mitigation to our APIs and observed errors return to a normal level. We are continuing to investigate and monitor.
- resolved May 28, 2026, 08:32 PM UTC
APIs have returned to normal operation.
Minor May 26, 2026 Elevated 500 rates on API responses 1h 7m Webhooks, Email Delivery, SMS Delivery, Email delivery and 11 more
Started May 26, 2026, 09:19 PM UTC· resolved May 26, 2026, 10:26 PM UTC
- investigating May 26, 2026, 09:19 PM UTC
We are investigating elevated 500s affecting a subset of our API responses.
- investigating May 26, 2026, 09:32 PM UTC
We have implemented remediation for our session service. We are still investigating remediation for the Dashboard and backend API.
- investigating May 26, 2026, 09:47 PM UTC
We are deploying a mitigation for the Dashboard and Backend API
- investigating May 26, 2026, 09:53 PM UTC
We are continuing to work to deploy a mitigation for the backend API and Dashboard issues.
- investigating May 26, 2026, 10:00 PM UTC
We have deployed a fix and are observing rapid decline in error rates. We continue to monitor the situation.
- monitoring May 26, 2026, 10:08 PM UTC
We have deployed a fix for this issue and our services appear to have returned to normal operation. We continue to monitor.
- resolved May 26, 2026, 10:26 PM UTC
The root cause has been identified and addressed. We will continue to monitor going forward.
Minor May 22, 2026 Issue with Provisioning Domains 5h 55m Application "Go live"
Started May 22, 2026, 03:48 PM UTC· resolved May 22, 2026, 09:43 PM UTC
- investigating May 22, 2026, 03:48 PM UTC
There is an ongoing upstream issue with Cloudflare's API which is impacting the provisioning of domains. https://www.cloudflarestatus.com/incidents/znll7lfnd35h
- monitoring May 22, 2026, 04:53 PM UTC
Our upstream provider has implemented a fix for domain provisioning. We are seeing signs of recovery and are continuing to monitor the situation.
- resolved May 22, 2026, 09:43 PM UTC
Systems are back to normal.
Minor May 14, 2026 SCIM services are facing intermittent errors 28m SCIM
Started May 14, 2026, 08:37 PM UTC· resolved May 14, 2026, 09:05 PM UTC
- investigating May 14, 2026, 08:37 PM UTC
Our upstream database provider is facing issues with a specific region where our database is deployed, we're currently seeing intermittent errors on the SCIM services. The rest of clerk is not affected
- monitoring May 14, 2026, 08:47 PM UTC
We're monitoring the database health, no error has been found on the last 10 minutes.
- resolved May 14, 2026, 09:05 PM UTC
The upstream provider marked the issue as resolved, we're continuing to monitor the database, but no error was observed.
Minor May 11, 2026 Account Portal not Redirecting 2h 18m Hosted UIs (Account Portal)
Started May 11, 2026, 03:00 PM UTC· resolved May 11, 2026, 05:19 PM UTC
- investigating May 11, 2026, 03:00 PM UTC
Some customers are encountering an issue where the root route at the Accounts Portal is returning 404 and not redirecting to the appropriate page.
- monitoring May 11, 2026, 03:30 PM UTC
We have deployed a mitigation and are observing.
- resolved May 11, 2026, 05:19 PM UTC
The issue has been resolved.