Clerk incident

Elevated 500 rates on API responses

Resolved after 1 hour 7 minutes, affecting Webhooks and Email Delivery and 1 more, on May 26, 2026.

resolved May 26, 2026, 10:26 PM UTC

The root cause has been identified and addressed. We will continue to monitor going forward.

Started: May 26, 2026, 09:19 PM UTC
Resolved: May 26, 2026, 10:26 PM UTC
Duration: 1h 7m
Detected by Pingoru: May 26, 2026, 09:19 PM UTC

Affected components

WebhooksEmail DeliverySMS DeliveryEmail deliveryMulti-tenant authenticationPlatform APIAuthentication & UserHosted UIs (Account Portal)Session managementBilling

Update timeline

investigating May 26, 2026, 09:19 PM UTC

We are investigating elevated 500s affecting a subset of our API responses.
investigating May 26, 2026, 09:32 PM UTC

We have implemented remediation for our session service. We are still investigating remediation for the Dashboard and backend API.
investigating May 26, 2026, 09:47 PM UTC

We are deploying a mitigation for the Dashboard and Backend API
investigating May 26, 2026, 09:53 PM UTC

We are continuing to work to deploy a mitigation for the backend API and Dashboard issues.
investigating May 26, 2026, 10:00 PM UTC

We have deployed a fix and are observing rapid decline in error rates. We continue to monitor the situation.
monitoring May 26, 2026, 10:08 PM UTC

We have deployed a fix for this issue and our services appear to have returned to normal operation. We continue to monitor.
resolved May 26, 2026, 10:26 PM UTC

The root cause has been identified and addressed. We will continue to monitor going forward.

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