Clerk incident

Elevated error rate in domain provisioning

Resolved after 36 minutes, affecting Application "Go live", on July 31, 2026.

monitoring Jul 31, 2026, 12:52 PM UTC

A fix has been implement by the downstream provider. We are closely monitoring.

Started
Jul 31, 2026, 12:23 PM UTC
Resolved
Jul 31, 2026, 01:00 PM UTC
Duration
36m
Detected by Pingoru
Jul 31, 2026, 12:23 PM UTC

Affected components

Application "Go live"

Update timeline

  1. investigating Jul 31, 2026, 12:23 PM UTC

    Elevated error rates when provision a custom domain. Existing live applications and sign-in/sign-up and sessions are not affected.

  2. identified Jul 31, 2026, 12:28 PM UTC

    Domain provisioning is currently delayed due to degraded availability at a third-party infrastructure provider. Existing live applications and session/sign-in/sign-up traffic are not affected. Affected domains will provision automatically once the provider recovers. No action is needed on your side. We will update once resolved.

  3. monitoring Jul 31, 2026, 12:52 PM UTC

    A fix has been implement by the downstream provider. We are closely monitoring.

  4. resolved Jul 31, 2026, 01:00 PM UTC

    Custom domain provisioning is fully operational again

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