Barracuda Outage History
Barracuda degraded · 1 active incident View live status →Pingoru has recorded 85 incidents for Barracuda: 78 in the last 12 months and 20 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 248 of 720 (34%) |
| May 2026 | 2 | 489 of 744 (66%) |
| June 2026 | 3 | 10 of 720 (1%) |
| July 2026 | 7 | 46 of 744 (6%) |
| August 2026 | 5 | 43 of 744 (6%) |
| September 2026 | 9 | 131 of 720 (18%) |
| October 2026 | 4 | 102 of 590 (17%) |
Incidents, newest first
Major June 11, 2026 Barracuda Appliance Control : Configuration Backup to Cloud – Service Disruption 5h 19m Cloud backups
Started Jun 11, 2026, 10:02 AM UTC· resolved Jun 11, 2026, 03:22 PM UTC
- identified Jun 11, 2026, 10:02 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 11, 2026, 11:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 11, 2026, 03:22 PM UTC
This incident has been resolved.
Major June 3, 2026 Barracuda XDR - Service Disruption on events ingestion 1h 27m XDR Service
Started Jun 03, 2026, 08:44 PM UTC· resolved Jun 03, 2026, 10:12 PM UTC
- identified Jun 03, 2026, 08:44 PM UTC
Barracuda XDR is currently experiencing an issue in ingesting the logs into XDR platform which impacts the customers globally. Our engineering has been actively working to address this issue. We acknowledge the potential impact this may have on your business operations and remain fully committed to restoring full functionality as quickly as possible. We will provide further updates once the root-cause is identified. Thank you for your patience and understanding
- resolved Jun 03, 2026, 10:12 PM UTC
This incident has been resolved, and the events ingestion is now fully operational
Major May 15, 2026 BAC - Some Users are unable manage appliances from the portal 15h 26m Web Interface, Device Connections, Cloud backups
Started May 15, 2026, 10:12 AM UTC· resolved May 16, 2026, 01:39 AM UTC
- investigating May 15, 2026, 10:12 AM UTC
We are currently investigating this issue.
- monitoring May 15, 2026, 12:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 16, 2026, 01:39 AM UTC
This incident has been resolved.
Notice May 12, 2026 Barracuda Cloud Archiving (BCAS) - Hardware Outage - US Region 30d 22h Web Interface, End-user Access
Started May 12, 2026, 03:39 PM UTC· resolved Jun 12, 2026, 01:59 PM UTC
- identified May 12, 2026, 03:39 PM UTC
PDUs (Power Distribution Units) went out in the US datacenter, causing a large number of RDX hosts to go offline. The vendor and our team are working to replace failed units as quickly as possible, however some customers may experience an inability to search and/or exports while the hardware is restored. There is no data loss associated with this incident.
- monitoring May 12, 2026, 06:41 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 13, 2026, 02:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 12, 2026, 01:59 PM UTC
This incident has been resolved.
Minor April 30, 2026 Mail processing degraded in US region 1d 12h Mail Processing
Started Apr 30, 2026, 07:54 AM UTC· resolved May 01, 2026, 08:03 PM UTC
- identified Apr 30, 2026, 07:54 AM UTC
Mail processing service is currently degraded for some customers in the US region. Engineering has identified the issue and is working to restore full capacity to the service. Message ingestion is unaffected, but new items and some search results may be unavailable until service is restored.
- monitoring May 01, 2026, 03:25 PM UTC
Mail processing service has been restored for nearly all customers with a very small set of affected items remaining. We are continuing to work towards resolution for those remaining items.
- resolved May 01, 2026, 08:03 PM UTC
This issue has been resolved for all customers and mail processing has been restored to full capacity. All items are now available for search results.
Minor April 28, 2026 WAF-as-a-Service : Issues with configuration propagation 4h 12m Configuration Propagation
Started Apr 28, 2026, 02:14 PM UTC· resolved Apr 28, 2026, 06:27 PM UTC
- investigating Apr 28, 2026, 02:14 PM UTC
An issue has been identified with our configuration propagation taking much longer than expected. We are working on identifying the problem - there will be no associated downtime for the applications hosted. Please stay tuned for more updates on this issue as we continue to make progress and ensure normal stability of operations.
- investigating Apr 28, 2026, 02:17 PM UTC
We are continuing to investigate this issue.
- identified Apr 28, 2026, 05:37 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 28, 2026, 06:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 28, 2026, 06:27 PM UTC
This incident has been resolved.
Minor April 27, 2026 Barracuda XDR - Service Disruption 45m XDR Service
Started Apr 27, 2026, 08:07 PM UTC· resolved Apr 27, 2026, 08:53 PM UTC
- investigating Apr 27, 2026, 08:07 PM UTC
Barracuda XDR is currently experiencing an issue with log ingestion into the XDR platform, which is impacting customers globally. Our engineering team is actively engaged with Databricks support to resolve this matter. We recognize the potential impact this may have on your business operations and remain fully committed to restoring full functionality as quickly as possible. Further updates will be provided once the root cause has been identified. Thank you for your patience and understanding.
- resolved Apr 27, 2026, 08:53 PM UTC
Our Datalake vendor has restored the Compute service, however there is no impact to our logs ingestion service in XDR. Hence, closing this incident
Major April 21, 2026 Barracuda XDR - Log ingestion service disruption (Canada) 4h 23m XDR Service
Started Apr 21, 2026, 08:56 PM UTC· resolved Apr 22, 2026, 01:20 AM UTC
- investigating Apr 21, 2026, 08:56 PM UTC
Barracuda XDR is currently experiencing an issue affecting the ingestion of logs into the XDR platform, which is impacting customers in the Canada region. Our engineering team is actively working with Databricks Support to investigate and resolve this matter. We acknowledge the potential impact on your business operations and want to assure you that we are fully committed to restoring full functionality as quickly as possible. Further updates will be provided once the root cause has been identified. Thank you for your patience and understanding.
- monitoring Apr 21, 2026, 09:22 PM UTC
Our engineering team has worked with the datalake vendor to restore service in the Canada region, and the log ingestion service is now operating normally. We will continue to monitor the system closely to ensure it remains fully operational.
- resolved Apr 22, 2026, 01:20 AM UTC
This incident has been resolved by the datalake vendor, and the impacted service is fully operational
Major April 15, 2026 SecureEdge Outage 13h 49m Configuration Service
Started Apr 15, 2026, 04:48 PM UTC· resolved Apr 16, 2026, 06:37 AM UTC
- investigating Apr 15, 2026, 04:48 PM UTC
We are experiencing issues with the secureedge service. We are investigating the issue.
- identified Apr 15, 2026, 06:01 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 15, 2026, 06:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 16, 2026, 06:37 AM UTC
This incident has been resolved.
Major April 9, 2026 Email Gateway Defense - Classic UI Is currently experiencing problems with user login. 3h 57m User Interface
Started Apr 09, 2026, 07:29 PM UTC· resolved Apr 09, 2026, 11:26 PM UTC
- investigating Apr 09, 2026, 07:29 PM UTC
We are currently investigating this issue.
- monitoring Apr 09, 2026, 07:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 09, 2026, 11:26 PM UTC
This incident has been resolved.
Major April 2, 2026 Impersonation Protection and Incident Response - Slow email ingestion is limiting search and resulting in error in searching for messages 1d 19h Email Processing, Email Processing
Started Apr 02, 2026, 12:29 AM UTC· resolved Apr 03, 2026, 07:37 PM UTC
- investigating Apr 02, 2026, 12:29 AM UTC
We are currently investigating this issue.
- identified Apr 02, 2026, 12:55 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 02, 2026, 02:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 03, 2026, 07:37 PM UTC
This incident has been resolved.
Minor March 30, 2026 Barracuda XDR – Dashboard datasource visibility issue 2h 59m XDR Dashboard
Started Mar 30, 2026, 11:49 AM UTC· resolved Mar 30, 2026, 02:48 PM UTC
- identified Mar 30, 2026, 11:49 AM UTC
Barracuda XDR is currently experiencing an issue affecting the visibility of data sources within the XDR dashboard (CSD). As a result, log degradation alerts generated from March 28 may be false positives. The data sources impacted include Windows and certain firewall integrations. Our engineering team has identified the root cause as a failure in the API call to the datalake and is actively working to resolve the issue. We acknowledge the potential impact this may have on your business operations and remain fully committed to restoring full functionality as quickly as possible. We would also like to confirm that there is no impact to event ingestion or signal detection within the XDR platform.
- monitoring Mar 30, 2026, 02:13 PM UTC
We have successfully implemented a solution to address the data source visibility issue within the XDR Dashboard. We will continue to monitor the system to ensure it is fully operational.
- resolved Mar 30, 2026, 02:48 PM UTC
This incident has been resolved, and the visibility of data sources within the XDR dashboard (CSD) is now fully operational
Major March 28, 2026 BCAS: Mail processing partial outage in UK region 1d 4h Mail Processing
Started Mar 28, 2026, 10:53 AM UTC· resolved Mar 29, 2026, 03:18 PM UTC
- investigating Mar 28, 2026, 10:53 AM UTC
Mail processing may be impacted for up to 15% of customers in the UK region. Affected customers may experience a delay in new mail processing until service is restored.
- identified Mar 28, 2026, 10:55 AM UTC
The issue has been identified and our engineers are working with operations staff to restore services.
- identified Mar 28, 2026, 11:11 AM UTC
We are continuing to restore service. The number of affected customers in the region is now below 10%.
- resolved Mar 29, 2026, 03:18 PM UTC
All customer impact has been resolved and mail processing is fully restored for all customers in the region.
Minor March 20, 2026 Cloud-to-Cloud Backup slowness 5h 31m Web Interface, Cloud to Cloud Backups
Started Mar 20, 2026, 12:39 PM UTC· resolved Mar 20, 2026, 06:10 PM UTC
- investigating Mar 20, 2026, 12:39 PM UTC
We are investigating an issue with Cloud-to-Cloud Backup that is causing long-running backup jobs and user interface slowness.
- monitoring Mar 20, 2026, 01:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 20, 2026, 06:10 PM UTC
This incident has been resolved.
Minor February 25, 2026 Email Gateway Defense - Outbound email to Microsoft Domains is experiencing high deferral rates 15d 15h Mail Delivery
Started Feb 25, 2026, 10:05 PM UTC· resolved Mar 13, 2026, 01:18 PM UTC
- identified Feb 25, 2026, 10:05 PM UTC
We are aware of a problem where outbound email in EGD to Microsoft Domains is experiencing high deferral rates and are currently monitoring the situation.
- resolved Mar 13, 2026, 01:18 PM UTC
This incident has been resolved.
Notice February 24, 2026 SecureEdge Degraded Performance 22h 54m Configuration Service
Started Feb 24, 2026, 10:15 AM UTC· resolved Feb 25, 2026, 09:10 AM UTC
- investigating Feb 24, 2026, 10:15 AM UTC
We are experiencing issues with propagating configuration changes from the SEM to boxes. We are investigating the issue. No impacts to user data.
- monitoring Feb 24, 2026, 11:31 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 24, 2026, 01:58 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 25, 2026, 09:10 AM UTC
This incident has been resolved.
Minor February 24, 2026 Barracuda XDR - o365 ingestion delayed 7d 18h XDR Service
Started Feb 24, 2026, 04:02 AM UTC· resolved Mar 03, 2026, 10:29 PM UTC
- identified Feb 24, 2026, 04:02 AM UTC
Barracuda XDR is currently experiencing an issue with the ingestion of O365 events in US region. This complication may result in delays or the potential loss of events from 20 February 2026 at 23:00 UTC, impacting customers in the US region. Our engineering team has resolved the O365 ingestion issue to process the real-time events flow and is diligently working to reingest the historic events. We understand the possible repercussions this may have on your business operations and are committed to restoring full functionality as swiftly as possible. We will provide further updates once a comprehensive solution is in place. We appreciate your patience and understanding during this time.
- monitoring Feb 25, 2026, 02:38 PM UTC
We have successfully implemented a comprehensive solution to address the delayed ingestion of O365 events in the US region. We will continue to monitor the impacted system to ensure its fully operational. Additionally, we are working diligently to process the backlog of o365 events between 20 February 2026 and 22 February 2026.
- resolved Mar 03, 2026, 10:29 PM UTC
This incident has been resolved, and o365 events ingestion in the US is now fully operational.
Minor February 10, 2026 Incident Response / Impersonation Protection - Some customers may experience intermittent access issues with our web interface. 39m Dashboard UI, Dashboard UI
Started Feb 10, 2026, 10:30 PM UTC· resolved Feb 10, 2026, 11:10 PM UTC
- monitoring Feb 10, 2026, 10:30 PM UTC
A provider issue is resulting in intermittent web interface access problems for some customers on IP/IR. We've been notified that the issue has resolved and access should return to normal shortly.
- resolved Feb 10, 2026, 11:10 PM UTC
This incident has been resolved.
Minor February 10, 2026 Barracuda Incident Response - Delay in Search and Reporting 21h 39m Email Processing
Started Feb 10, 2026, 05:27 PM UTC· resolved Feb 11, 2026, 03:06 PM UTC
- identified Feb 10, 2026, 05:27 PM UTC
Incident Response is currently experiencing an issue that is impacting the ability to create incidents and remediate emails. These issues may result in errors when viewing emails, searching for emails, and creating incidents within the Incident Response platform.
- monitoring Feb 10, 2026, 08:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 11, 2026, 03:06 PM UTC
This incident has been resolved.
Minor February 9, 2026 Barracuda Cloud Archiving Service (BCAS) Service Disruption 3d 23h End-user Access
Started Feb 09, 2026, 04:21 PM UTC· resolved Feb 13, 2026, 04:08 PM UTC
- investigating Feb 09, 2026, 04:21 PM UTC
Barracuda Cloud Archiving Service (BCAS) is currently experiencing an issue impacting message retrieval and export functionality for some customers, primarily in the EU and UK regions. Our engineers are actively working to restore normal service as quickly as possible. We understand this has an impact on your business, and we are working with urgency to get you back up and running.
- investigating Feb 09, 2026, 04:23 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 11, 2026, 02:09 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 13, 2026, 04:06 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 13, 2026, 04:08 PM UTC
This incident has been resolved.
Notice February 9, 2026 Barracuda Backup Service (Japan) 9d 2h Offsite Transfers
Started Feb 09, 2026, 03:50 PM UTC· resolved Feb 18, 2026, 06:24 PM UTC
- monitoring Feb 09, 2026, 03:50 PM UTC
There was a previous incident on 06 Feb 2026 which is resolved. However to fully validate the resolution, all file share data for the affected customers was re-queued to replicate to the Barracuda Cloud. This did not re-queue all data only the the data that was not replicated as a result of the incident. Customer will see a discrepancy in the replication queue size until the validation check completes.
- resolved Feb 18, 2026, 06:24 PM UTC
This incident has been resolved
Minor February 9, 2026 Cloud-to-Cloud Backup long-running backup jobs 22h 56m Cloud to Cloud Backups
Started Feb 09, 2026, 02:38 PM UTC· resolved Feb 10, 2026, 01:34 PM UTC
- investigating Feb 09, 2026, 02:38 PM UTC
We are investigating a small number of long-running backup jobs in the US. This may also affect the next scheduled backup job.
- monitoring Feb 09, 2026, 08:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 10, 2026, 01:34 PM UTC
This incident has been resolved.
Major January 31, 2026 Customers are unable to login to Email Gateway Defense User Interface in the India region 6h 38m User Interface
Started Jan 31, 2026, 08:57 AM UTC· resolved Jan 31, 2026, 03:35 PM UTC
- investigating Jan 31, 2026, 08:57 AM UTC
We are currently investigating this outage in IN region.
- monitoring Jan 31, 2026, 09:40 AM UTC
A fix has been implemented and we are monitoring.
- resolved Jan 31, 2026, 03:35 PM UTC
This incident has been resolved.
Minor January 29, 2026 Barracuda Backup Service Degradation (Japan) 8d 2h Web Interface, Offsite Transfers
Started Jan 29, 2026, 02:32 PM UTC· resolved Feb 06, 2026, 04:54 PM UTC
- identified Jan 29, 2026, 02:32 PM UTC
We have identified an issue that is affecting a set number of customers in the Japan region. We are actively working to resolve the issue, continue to check this page for more updates. This issue will affect the following components: - Customers with File Share backups configured cannot see their File Share data in the Restore browser - Replication for File Share data has not occurred since 3 AM UTC on January 27. This will cause the replication queue age to grow in the dashboard. - Customers may also receive an email notification regarding their replication queue age. - Customers will be unable to make configuration changes
- monitoring Feb 02, 2026, 01:54 PM UTC
A fix has been implemented and we are currently monitoring the results
- resolved Feb 06, 2026, 04:54 PM UTC
This incident has been resolved
Notice January 22, 2026 Cloud to Cloud Backup Issue Affecting Customers in the North American Region 12h 58m Office 365 Integration
Started Jan 22, 2026, 10:02 PM UTC· resolved Jan 23, 2026, 11:01 AM UTC
- monitoring Jan 22, 2026, 10:02 PM UTC
Due to an on-going Microsoft 365 service degradation, Cloud-to-Cloud Backup jobs are currently impacted. We are monitoring the situation and will resume normal operation as soon as possible.
- resolved Jan 23, 2026, 11:01 AM UTC
This incident has been resolved.